Get the celebrity treatment with world-class service at L7 WEST LAKE HANOI By LOTTE

L7 WEST LAKE HANOI By LOTTE has a shared lounge, terrace, a restaurant and bar in Hanoi. With free WiFi, this 5-star hotel offers a kids' club and room service. The property features a year-round outdoor pool, fitness centre, sauna and garden. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a bidet. The units feature a wardrobe. Breakfast is available, and includes buffet, continental and Full English/Irish options. L7 WEST LAKE HANOI By LOTTE offers a children's playground. Staff speak English, Korean and Vietnamese at the reception. Vietnam Museum of Ethnology is 5 km from the accommodation, while One Pillar Pagoda is 6.4 km away. Noi Bai International Airport is 18 km from the property.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

L7 Hotels
Hotel chain/brand
L7 Hotels

Property highlights

Top location: Highly rated by recent guests (8.8)

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Asian, American, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 large double bed
or
2 single beds
2 single beds
or
1 large double bed
2 single beds
2 single beds
1 single bed
and
1 large double bed
1 large double bed
1 extra-large double bed
1 large double bed
1 large double bed
2 single beds
1 large double bed
1 large double bed
2 single beds
2 single beds
2 single beds
or
1 large double bed
2 single beds
or
1 large double bed
1 single bed
and
1 large double bed
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Guest reviews

Categories:

Staff
9.0
Facilities
8.9
Cleanliness
9.2
Comfort
9.1
Value for money
8.3
Location
8.8
Free WiFi
9.1

Select topics to read reviews:

Guests who stayed here loved

  • Mirta
    Italy Italy
    Beautiful building and stunning heated infinity pool at the top floor. Kindness of the staff. Close to international airport.
  • Athanasios
    United Kingdom United Kingdom
    This is a new hotel with elegantly designed and comfortable rooms, with great customer service, exceptional breakfast, attached to a luxurious mall and less than 30 minutes away drive from main attractions and the airport.
  • Terri
    United Kingdom United Kingdom
    Lounge staff super helpful, personable and accommodating. Couldn’t have been more looked after. Room facilities great.
  • Suze
    United Kingdom United Kingdom
    The hotel was exceptional. Immaculately clean, great facilities and wonderful staff.
  • Ivan
    Malaysia Malaysia
    Room service was excellent. Friendly staff. Check-in and check out was easy.
  • Caitlin
    Australia Australia
    very nice facilities we enjoyed the pool, indoor golf and cocktail bar. Rooms were very nice and clean.
  • Eric
    Belgium Belgium
    Amazing rooftop pool, a great bar and restaurant and overall exceptional staff. The rooms are modern and very comfortable
  • Le
    Vietnam Vietnam
    Quiet and relaxing, warm colors suitable for rest, Very convenient connection to the shopping area, Staff very Enthusiastic and friendly, GYM room and swimming pool facilities are very good.
  • Jose
    Vietnam Vietnam
    The hotel in general is great. New, comfortable, and a great pool at the rooftop with a beautiful view to the lake. Nice rooftop bar, great playground for the kids, and other facilities. All excellent! Also, direct access to the Mall which has a...
  • Le
    Vietnam Vietnam
    The hotel has an impressive design style, relaxing and peaceful color tones, The bed is comfortable and clean.

Hotel surroundings

Restaurants
4 restaurants on site

  • LAYERED
    • Cuisine
      Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan
  • LUSH SALON
    • Cuisine
      International
    • Ambiance
      Modern
  • BAR HEDONIST
    • Cuisine
      Mediterranean
    • Ambiance
      Modern • Romantic
  • TIM HO WAN
    • Cuisine
      Chinese
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly

Facilities of L7 WEST LAKE HANOI By LOTTE
Great facilities! Review score, 8.9

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Balcony
  • Terrace
  • Garden

Kitchen

  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Happy hour
    Additional charge
  • Kids' club
  • Mini golf
    Additional charge
  • Children's playground

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Bar
  • Minibar

Internet
WiFi is available in public areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

  • Parking garage
  • Accessible parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
    Additional charge
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
  • Minimarket on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Toilet with grab rails
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool with view
  • Heated pool
  • Pool bar
  • Fence around pool

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Steam room
  • Spa facilities
  • Sun loungers or beach chairs
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna

Languages spoken

  • English
  • Korean
  • Vietnamese

House rules
L7 WEST LAKE HANOI By LOTTE takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverUnionPay debit cardUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

The pool closed on every first Monday of the month.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform L7 WEST LAKE HANOI By LOTTE in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about L7 WEST LAKE HANOI By LOTTE