Get the celebrity treatment with world-class service at Sheraton Hanoi West

Conveniently positioned close to the National Sports Complex and National Convention Center, Sheraton Hanoi West offers an extensive collection of guest rooms, suites and residences, exceptional business and leisure facilities, and lush tropical greenery in the heart of the hotel, creating a comforting environment to relax, revive, and connect. Sheraton Hanoi West features 390 modern guest rooms and suites, as well as 130 spacious residences, creating intuitive options for every type of stay, from leisure breaks to extended corporate trips. Bright interiors, stylish essentials, and floor-to-ceiling windows are complemented by soft finishes and light wood tones to enable transformative journeys. Situated in a quieter part of the city, Sheraton Hanoi West is just a 30-minute drive from Hanoi’s Noi Bai International Airport, ideal for travelers seeking a convenient and highly accessible place to stay.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property highlights

    • Top location: Highly rated by recent guests (8.0)

    • Breakfast info

    • Continental, Italian, Vegetarian, Vegan, Asian, American, Buffet

    • Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 large double bed
2 single beds
1 extra-large double bed
and
1 large double bed
1 extra-large double bed
2 single beds
and
2 extra-large double beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.7
Facilities
8.5
Cleanliness
8.5
Comfort
8.7
Value for money
7.7
Location
8.0
Free WiFi
8.8

Select topics to read reviews:

Guests who stayed here loved

  • Brendon
    New Zealand New Zealand
    Breakfast was good and in a good location, plenty of variety some of the food had gone a bit cold though.
  • Van
    Vietnam Vietnam
    Really near MyDinh stadium, great for when you need to attend events there as its about 10mins walk
  • Arben
    Kosovo Kosovo
    Overall was a greater experience staying at Sheraton West. Breakfast was diverse and plenty options. Staff was happy and positive in every aspect. Management was on point. Especially want to mention the bartender Son which was the nicest guy in...
  • Shadfar
    Australia Australia
    Lovely hotel located in one of good areas of Hanoi. Friendly and polite staff ready any time to help. My family and I really enjoyed staying there. Highly recommended hotel.
  • Chonghoey
    Singapore Singapore
    The location to the stadium and the staff at the lounge were amazing. Blackpink theme for the occasion!!!
  • Chamnong
    Thailand Thailand
    Room is super clean, swimming pool is nice, too. Bed is cozy, room size is big.
  • Dineshkumar
    Japan Japan
    The hotel was kept clean at all times and the staff was very helpful.
  • Toroko16
    Vietnam Vietnam
    Staff was lovely, polite, helping. Service was good, room was amazing, clean, comfortable, quiet. Room service was good and fast too even late at night.
  • Iamkuza
    Australia Australia
    all staff are very attentive to your needs, no matter how small the request. would definetly stay here again. breakfast has various selection for adults and kids at the buffet. I think the buffet is value for money for what it offers.
  • Munsu
    South Korea South Korea
    뷔페가 너무 맛있고, 스파와 헬스장도 완전 최상급 입니다. 또한, 스카이라운지도 야경 보면서 즐기기에 너무 좋네요.

Hotel surroundings

Restaurants
1 restaurant on site

  • The Market
    • Cuisine
      Japanese • Korean • Pizza • Seafood • Steakhouse • Sushi • Thai • Vietnamese • Local • Asian • International • Grill/BBQ
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Sheraton Hanoi West
Great facilities! Review score, 8.5

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower

View

  • View

Outdoors

  • BBQ facilities
    Additional charge
  • Terrace
  • Garden

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Sofa bed
  • Clothes rack

Activities

  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Casino
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Parking garage

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Indoor play area
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Hardwood or parquet floors
  • Car hire
  • Packed lunches
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Emergency cord in bathroom
  • Lower bathroom sink
  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Full body massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge

Languages spoken

  • English
  • French
  • Japanese
  • Korean
  • Vietnamese
  • Chinese

House rules
Sheraton Hanoi West takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 4 years
Extra bed upon request
VND 500,000 per child, per night
Cot upon request
Free
5+ years
Extra bed upon request
VND 500,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardJCBDiscover Cash is not accepted

The fine print
Need-to-know information for guests at this property

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Sheraton Hanoi West