Hotels near Bilbao Social Security Treasury, Donostia-San Sebastián

Very quirky, extremely clean with helpful staff. A bit far out

Perfect location, friendly staff, clean room

A little disappointed to be honest, maybe as it was shoulder season but the roof pool was closed and we weren’t advised in advance or at check in and the roof bar was also closed and the area was untidy and not cleaned (bottles regularly left out overnight well into the late morning). Staff were generally disinterested though not rude. We were there for a birthday and I’d contacted in advance to ask about decorations and had no response. I don’t expect an upgrade but any small gesture or acknowledgment would have been appreciated. There were regularly staff standing around while we waited for attention - the tv in the room wasn’t working and wasn’t remedied, I was stood waiting in the bar area for a coffee for 20 minutes while staff walked past me, we’d booked in for use of the spa which was late opening, again no contact. No one told us in advance about the rear entrance escalator so we’d had to walk up a big hill from the station with our luggage. It’s a list of small things that just took away from what could have been easily much better. It’s a nice looking hotel, clean, room facilities are great but I think you’d have a better stay, experience and service elsewhere.

Lovely staff, great decor, quiet, comfy and clean

Intimacy of the hotel A 3-star with a 5-star vibe Beautifully appointed rooms and spotless! Accommodating and helpful staff (Anna and the two men at reception were fabulous!)

Fantastic location!