Hotels near Pietralata Metro Station, Rome

Unfortunately, my experience fell far below the standards I expected, especially considering your hotel’s reputation. Below are the key issues I encountered during my stay: 1. Lack of Basic Hyg.iene Products: Upon arrival in my room, I was disappointed to find that no shampoo was provided. As a basic necessity, this is unacceptable for a hotel of your standing. 2. Absence of In-Room Slippers: I was surprised and disappointed to find that no slippers were provided in my room. Given the premium nature of your establishment, I expected these to be included as standard. 3. Poorly Maintained Balcony: The condition of the balcony was completely unacceptable. The floor was dirty, wet, and covered with mold, creating an unhygienic and unpleasant environment that should not be present in a hotel of this caliber. 4. No Bottled Water Provided: It was also troubling that no bottled water was available in the room. This basic amenity is standard practice in hotels, and its absence significantly impacted my comfort during my stay. 5. Unprofessional Restaurant Staff: The restaurant staff exhibited rude and unprofessional behavior on two separate occasions. Their actions disturbed my rest unnecessarily and were completely uncalled for. 6. Non-Transparent or Nonexistent Rules: I was informed that I could not use the hotel terrace because my room already had a terrace. However, this rule was never communicated to me or displayed anywhere in the hotel. Such lack of transparency raised serious concerns regarding the clarity of your hotel’s policies. 7. Unacceptable Breakfast Experience: Despite paying €38 for breakfast, I was not allowed to eat outside, and the manner in which this was communicated to me was both rude and disrespectful. This was particularly frustrating considering the amount paid for the meal. The combination of these issues indicates a serious lack of attention to guest needs and a disregard for the standards that should be upheld by a hotel of your reputation.

The hotel had a wonderful staff, especially the receptionist Arberi was very kind and helped us a lot with room accommodation and directions to visit Rome

Good location but was very hard to find via Google map. Friendly staff. Clean room. Very poor walls with neighbours room - at the night was too noisy.

Great hotel, rooms are nice and breakfast was good as well. There is everything that you need for a pleasant stay in Rome.

Staff were extremely helpful

Beautiful hotel, great level of detail, even down to the fixings of the toilet seat. Shower was very relaxing. radio in the room was a nice touch. Lovely part of town, but be mindful it’s a long walk from the sights, if you’re ok with that, the walk is a nice way to start your day.