Resorts in Lucea

All the staff, even the gardeners, were extremely friendly. They were generally professional, competent and efficient. This was an excellent hotel with rooms which were clean, well appointed and comfortable. This is was a big resort hotel with many restaurants, swimming pools, sun lounging area and other facilities. Some restaurants ware boisterous and noisy whilst others were quieter. The standard of the food was based on mass catering. It was variable.

Good

Beautiful grounds, rooms and facilities.

The structure and design is amazing

Food was really good Rude waitress called Shalita who has dreads for description who refused to serve me because of where I was sitting which was one table away (50cm) away from her section. I was told I could sit there from a different staff and I kindly asked her for tea as I had no access to it and she refused and said I had to move seats (in the middle of me eating my breakfast) if I wanted her to serve me. I was so shocked I asked her to confirm what she was saying and she continued cleaning the table and ignored me. Shocking behaviour and definitely not fitting for a 5 star hotel. She should be working in a motel or not in customer service with her disgusting attitude. I paid for a room also that had a bath from the picture and I was given a room without it. They ended up giving me a room at 9pm with a bath but it didn’t have a plug so we couldn’t use the bath. And the phone wasn’t working to call reception. I also requested in the messages during booking, for a room with 2 beds but they said they didn’t see it. However they sent me a message on the booking app so I’m not sure why they didn’t see it when they msg me and that also brought about a delay and waste of time on the day All of the glass and mirrors in the hotel are also dirty and smudgy. Even in all the elevators. This just wasn’t a 5 star experience, even for Jamaica which I have been too 4/5 times and always stayed in the best hotels. This wasn’t great, especially for a new hotel I did have a few great experiences with other staff members however majority of the front desk staff have a bad attitude and the one Shalita lady really ruined the experience for me. Shower pressure was great and nice and hot. Pillows were also nice and comfortable. The male staff were all polite and pleasant. Some a little cheeky but nothing offensive Maybe the adults only side is better than this but who knows.

Breakfast dinner entertainment

Everything about the resort was AMAZING!!! My husband and I enjoyed every single minute. The staff were top tier!! THEE BEST BIRTHDAY EVER!

Layout of complex, al a carte restaurants fantastic, piano bar lovely entertainment brilliant

The food was absolutely delicious. The entertainment was great. The beach was clean. The rooms were spacious and modern. Room service was efficient.

The service was impeccable, actual accommodation was really nice, the outside aesthetics more than made up for the shortfalls I experienced. It encumbered all the points and reasons I like staying at boutique hotels. I left with having experience Intimacy, uniqueness and a personal connection with my environment and great customer service from the front of house staff..