Reviews of Hesperia Andorra This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avinguda Prat Gran 3-5. Escaldes-Engordany, AD700 Andorra la Vella, Andorra
#55 of 77 hotels in Andorra la Vella
Guests' ChoiceReview Score
Based on 351 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
9.0
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Facilities
8.0
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Staff
8.7
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Value for money
7.9
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Free Wifi
8.5
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Reviewed: July 18, 2024
Marc
Germany95 Reviews12 helpful votes10“Very nice styled hotel 🏨”- • Business trip
- • Solo traveler
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Only the rooms are not so styled like the rest
Very nice Hotel - lobby nice - Spa nice - roof Top Bar nice -
Stayed in July 2024
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Reviewed: July 4, 2024
Martin
Czech Republic17 Reviews1 helpful vote10“Everything was absolutely perfect.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was absolutely perfect.
Stayed in July 2024
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Reviewed: June 23, 2024
Rachel
Canada3 Reviews5.0“Average hotel, was expecting more, certainly not a 4 star hotel”- • Leisure trip
- • Group
- • Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Loud construction on the building started at 8 am….
Stayed here two nights and staff were helpful. Room appeared clean but there was a small cockroach one night and perhaps a termite.
Stayed in June 2024
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Reviewed: May 20, 2024
Athanasios
Greece48 Reviews3 helpful votes10“Nice hotel in Andorra!”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Clean, spacious.
Stayed in May 2024
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Reviewed: May 9, 2024
Donald
United Kingdom4 Reviews4.0“Disappointing!!”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Pneumatic drill going from 0800 to 1900 was more than an irritation. Room heating/cooling non functional. Parking unavailable as it was “only suitable for small cars”….. a number of the advertised facilities unavailable….
Location good….
Stayed in May 2024
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Reviewed: May 5, 2024
Alejandro
Spain6 Reviews1 helpful vote10“Great value hotel for a quick leisure trip”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted from a mobile device
None
The staff was really attentive
Stayed in May 2024
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Reviewed: April 11, 2024
Swathi
India24 Reviews10Exceptional- • Family with young children
- • Triple Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast did not have many options for vegetarians.
Perfect location. Just a few minutes by walk to the city centre. The Staff was very friendly and clarified all our questions
Stayed in April 2024
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Reviewed: March 14, 2024
Diana
Netherlands9 Reviews10“Lovely”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The dinner was not amazing. Still, it was not bad for the price.
Good location, really nice pool, the bed was large and comfortable
Stayed in March 2024
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Reviewed: February 8, 2024
Bradley
United States63 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
This was our third visit to the Fenix Hotel and we love that it is walkable to dining, the shopping mall and the Caldea spa. The staff has been friendly and welcoming each time that we have visited. We love the seating area with the fireplace in the lobby.
Stayed in November 2023
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Reviewed: January 20, 2024
Bradley
United States63 Reviews3 helpful votes10“Third stay and always love it”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
Breakfast is great! Location is perfect, especially for the Caldea Spa. The sitting area in the lobby is so nice especially the fire area. It's a bonus to have the bar in the same area too.
Stayed in November 2023
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Reviewed: January 20, 2024
Jonatas
Ireland10 Reviews5 helpful votes10“Excellent”- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
.
Friendly and helpful staff. Great rooms and great location. Recommended.
Stayed in December 2023
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Reviewed: January 15, 2024
Skicross
France1 review4.0“Poor soundproofing and impossible access to the spa.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
The soundproofing of the rooms is poor. the access to the spa is not possible without booking a time slot before the stay, which is even more regrettable as it is charged in the price of the superior rooms. For a 4-star hotel at this price, it is disappointing.
The staff was very pleasant, competent, and understanding in our requests. The breakfast was correct, the lobby and public spaces are well designed and cosy.
Stayed in January 2024
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Reviewed: January 3, 2024
Hugo
Spain6 Reviews1 helpful vote6.0“Good location by Caldea Spa and Shops but Terrible Breakfast”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
One elevator only working during whole stay ! . Breakfast is very bad , eggs soaked in milk or water , only one coffee machine working , coffee taste terrible and not natural urgent urgent to fix this, poor selection of fruit , no offered any option of eggs or omelette or pancakes? . No supervision or higher management supporting or visible in general . Smiling FB staff was the upside all employees are kind ! . Food was better in lobby . Not even one note on New Year it does not cost !! with high rates maybe a detail would have been great but nothing . Old carpets in the corridors Parking full and no option given . ANDORRA SHOULD START ACCEPTING AMERICAN EXPRESS . Hard to uderstand how potential a high end destination does not take AMEX !!
Location . bathroom size , staff smiling but not supervisor or manager visible
Stayed in January 2024
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Reviewed: January 1, 2024
Marina
United Kingdom29 Reviews6.0“Frustrating experience”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The communication at reception is so poor. One staff informed us we could leave the car in front of the hotel (she did not mention that it was for 15 minutes only). We left our car, and we had it towed by traffic police. In the morning, we had an awful experience. When we realised the situation, the hotel did not help us in any way. It was so frustrating.
Good location
Stayed in December 2023
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Reviewed: December 23, 2023
Antoine
France12 Reviews2 helpful votes10“Perfect stay”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Car park small and not enough spaces and expensive, recommend to book in advance
Perfect location,staff very knowledgeable and helpful specially Agustin on the reception he made our stay special
Stayed in December 2023
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Reviewed: November 2, 2023
Requinte
Portugal5 Reviews1.0“Not sure how they are qualified as 4 stars. Any two stars is better”- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Rude staff
Nothing The receptionist was very rude and unprofessional They need to fire her Bathtub was clogged
Stayed in November 2023
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Reviewed: October 28, 2023
George
United Kingdom37 Reviews2 helpful votes10“Excellent city centre hotel”- • Leisure trip
- • Travelers with friends
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
City centre location. Staff very friendly and helpful. Parking available at hotel too.
Stayed in October 2023
-
Reviewed: October 3, 2023
Bradley
United States63 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 1 night
We liked it so much that we will be returning! We liked where the Fenix is located, easy to walk around Andorra. We went to the terrace on the top and enjoyed a drink and music - it was very fun!
Stayed in August 2023
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Reviewed: September 15, 2023
Dale
United Kingdom19 Reviews2 helpful votes6.0“Convenient for 1 night but very busy. Nice breakfast offer”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy
Location
Stayed in June 2023
-
Reviewed: September 1, 2023
Ross
United Kingdom6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Expensive car parking at the hotel.
Stayed in August 2023
-
Reviewed: August 27, 2023
Aneta
United Kingdom7 Reviews10“Recommended and definitely be back”- • Leisure trip
- • Family with young children
- • Triple Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted from a mobile device
Room specious
Excellent location, happy with hotel
Stayed in August 2023
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Reviewed: August 22, 2023
Julia
United Kingdom1 review5.0“Average but the price was not.”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
More comfortable beds needed More information offered by reception staff More variety in the breakfast
Location was fine. The staff did the job but offered nothing more. We needed to know what to ask for. No tourist information offered. Got a map on the last on the last day when a client told us the reception had them. We were told to go to the spa for information and bookings later to find that the hotel is a proffered Caldea hotel and could have done the bookings for us. The bed was very uncomfortable. This is a 4 star hotel. The beds should be a lot more comfortable. The breakfast was good but the same exactly everyday. We stayed 3 days and the breakfast was the same each day. A little variety would not be hard to do and it would add some interest to the morning. Overall not great value for money. Loved Andorra. Hotel average. Price high.
Stayed in August 2023
-
Reviewed: August 16, 2023
Neus
Spain1 review5.0“Normal”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
No nos entraba
Stayed in August 2023
-
Reviewed: June 24, 2023
Simon
United Kingdom14 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff especially reception
The most friendly warm happy greeting I have EVER experienced at a hotel. The staff are beyond compare, location perfect if you don't stay here when in Andorra you're missing out.
Stayed in June 2023
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Reviewed: June 17, 2023
William
Canada32 Reviews5 helpful votes6.0“Not great”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
They advertise AC, but, it wasn’t working and hadn’t been for quite awhile. The room was hot and stuffy. They were unable to get us any portable fan or small air exchange unit. I would not recommend staying in a hotel that advertise things they don’t have!
The location, and staff were nice.
Stayed in June 2023
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