Service at key points of the stay. Luggage took more than 30 minutes to arrive in room, only arriving after a phone call and a trip to the front desk. Check out was very slow and mistake with billing meant a further delay.

Great breakfast. Friendly welcome and check in. Loved both of the pools Views were amazing. Bed was super comfy. Loved the reusable water bottles.

Stayed in April 2025

We were uncomfortable with the fact that the receptionist tried to inquire about personal details of our family — asking who is the mother, who are the children, who is related to whom. It’s inappropriate for someone outside the family to refer to a young woman as the “mother” of children she is not the parent of. Additionally, commenting on the countries we come from felt intrusive. We are a multicultural family, and while we understand that people may be curious, pointing out where each of us is from is, at best, unnecessary and, at worst, uncomfortable. These are private matters that shouldn’t be discussed in a professional hotel setting. We were also disappointed that, upon arriving at our room, we had to wait around 40 minutes for our luggage to be delivered from the reception. We called twice to follow up and ask for assistance, but the delay remained. Thank you for taking this feedback into consideration.

The place itself, the hotel, the design of the spaces—down to the smallest details like the pillows and the keepsake bracelets—these things are simply stunning!

Stayed in March 2025

The poolside (Ghadeer) restaurant's asian food is not up to scratch, compared to all the other fantastic food we ate. I feel a lot of the optional activities are priced very high, but I guess that comes with literally being stuck in the middle of nowhere and being a captive audience ha ha.

The resort itself is beautiful, a good balance of tasteful design and opulence whilst retaining warmth and comfort. There is a great variety of amenities, facilities and activities. All the staff are super attentive, welcoming and professional and unlike most of the UAE, you can chat with all the staff as equals - nobody is shy or nervous. The rooms are brilliant with well-stocked bathrooms.

Stayed in March 2025

Nothing

we were completely captivated by the breathtaking beauty of the desert and the serene, luxurious atmosphere. What truly made our stay exceptional was the impeccable service. The staff was not only professional but went above and beyond to make our special occasion unforgettable. Every detail was taken care of with such thoughtfulness, ensuring that our celebration was seamless and truly special. A special mention to the cart team, who were always prompt and courteous, making it easy to get around the resort. Omnath in particular stood out with his kindness, professionalism, and warm hospitality, always greeting us with a smile and making sure we were comfortable. I

Stayed in March 2025

Rude staff in the gym

We stayed in the private villa. Best resort/hotel I’ve ever been at! Exceeded my expectations. Buggy ride available at all time. Food was amazing. Breakfast was amazing, especially their speciality French toast.

Stayed in March 2025

Graciousness of all the staff Beautifully appointed and decorated. Lights, linen, beds, lots to do. Setting is in the middle of a huge 200000 acre desert preserve.

Stayed in February 2025

I just wanted to share that everything went absolutely smoothly—nothing went wrong at all. From start to finish, every detail fell into place seamlessly. The planning, execution, and overall experience were flawless, with no setbacks or unexpected issues. Seeing everything run so efficiently was truly refreshing, making the entire process enjoyable and stress-free. I couldn’t have asked for a better outcome, and I appreciate everyone’s efforts in making it happen. Looking forward to more experiences like this in the future!

I just had the most extraordinary experience at Qasr Al Sarab, and I can't contain my enthusiasm! Nestled in the heart of the Liwa Desert, this place is nothing short of magical. From the moment I arrived, I felt like I had stepped into another world—one where the golden dunes stretch endlessly, shifting colors with the sun, and the silence of the desert brings a sense of deep tranquility. The setting itself is breathtaking. Standing atop the dunes, watching the sun dip below the horizon, I was mesmerized. The desert’s vastness, combined with the sheer beauty of the resort, made every moment feel surreal. The architecture blends seamlessly with the surroundings, giving the impression of a timeless oasis rising from the sand. But what stood out the most was the night sky. With no city lights around, the stars felt closer than ever, creating a celestial spectacle I’ll never forget. The hospitality was exceptional. From the warm welcome to the incredible cuisine, every detail was thoughtfully curated to provide an authentic yet luxurious experience. Sitting around a fire under the desert sky, enjoying traditional Emirati flavors, I felt completely immersed in the spirit of the place. Qasr Al Sarab is more than just a resort—it’s an experience that awakens the senses and leaves an imprint on the soul. I can’t wait to return, and I highly recommend it to anyone looking for a truly unparalleled escape into the desert’s magic!

Stayed in February 2025

Need better AC specially during hot weather

Everything is amazing

Stayed in December 2024

Amazing service ! Exceptional hotel ! Loved it. The staff went beyond to accommodate us.

Stayed in January 2025

Nothing. It was perfect! Should have asked for a room further away from the main building as we could smell and hear sounds from the kitchen on our terrace.

I liked that is was truly in the desert and remote which made the experience magical. What made it special was the staff. I lost my mobile phone during a dune buggy ride and when I thought all was lost, dune guide Tabish and security Bisal went into the desert the next morning and found it! It was a miracle! Thank you so much for your dedication and care shown to your guests.

Stayed in January 2025

The staff were exceptionally helpful and supportive. They truly help to make it a memorable experience. The hotel itself, and the location are simply something that needs to be experienced.

Stayed in January 2025

It’s a bit of a drive to get there.

Huge and spacious and calming

Stayed in December 2024

Nothing

Everything was wonderful

Stayed in December 2024

The price is steep, but we'll worth it

Stunning location with the most beautiful desert of the UAE. Absolutely amazing staff, always keen to provide the best service with a smile. The infrastructure is second to none, and there are activities for every type of people, from climbing a massive dune, to camel riding, to fine dining or just soaking at the stunning swimming pools

Stayed in November 2024

Fantastic and unique experience! Everything was perfect (location, view, villa, services, people, food etc).

Stayed in November 2024

There was nothing we didn't like, there was a little bit of construction near the adult pool however it was not too disturbing.

Beautiful setting and hotel. Staff went the extra mile. Our butler Arun was exceptional and went above and beyond to make sure our stay was exceptional.

Stayed in September 2024

Not sure that all the staff is up to the standard of the hotel.

Amazing location and facilities. The atmosphere is definitely magic, in specific I had a villa with private pool looking at the sunset so the setting was perfect to enjoy the desert view.

Stayed in September 2024

i’d recommend some activities to be included for the people staying in Royal Villas.

The service and warmth of the staff especially Mr. Farhan.

Stayed in September 2024

-the property should invest and get the buggy service better organized. - training of the staff is a must as there were many events proving that there is a lack of training from the welcome on arrival to the checkout.

The location and facilities. The Spa team (amazing).

Stayed in September 2024

Left her baby blankie and went back after 30 mins of checking out but they couldn't find it, id had it since she was born and was sad to lose it.

Second time here and this time with our 3 year old, it was adorable how they had kept all the small stuff in our bathroom and room for her. As always, super memorable!

Stayed in August 2024

None

Everything is nice here from facility staffs activities and room

Stayed in August 2024

Very unique and comfortable

Stayed in August 2024

Wow! Thus has to be on the most exceptional hotels in the world. From the moment of arriving at the gateway to the estate and the impressive drive along the road through the sandunes, everything was magical about this place. From checking in onwards, we have never been treated so special. Absolutely everyone made the experience amazing. A stunning room, balcony, restaurants, infinity pool and trips into the desert. All were amazing. This is one hotel we shall never forget. There is surely nowhere like it.

Stayed in August 2024

The location is beyond stunning. We also loved our room, so much space, especially in the bathroom. The grounds are lovely and very serene. The infinity pool for adults made you forget where you were...stunning! Breakfast offered was also wonderful.

Stayed in June 2024