Overall our stay was great. Definitely recommended and we would return again. It would have been 10/10 if the hotel fixed the following: - hotel price list for dry cleaning is very steep and not suitable for long term stays. It will cost you around £500 per week to do the laundry for a family of 4 at the hotel. There is no washing machine and they don't have the clothes drying rack. Price of cleaning a t-shirt is the same as buying a new t-shirt at Zara. Unfortunately we haven't found a good solution for this. There is a cheaper dry cleaner next to the super market but still a lot of hassle. Something for management to think about. Like a 50% discount for a 10+ day stays would be a welcome move or a washing machine like they offer at the neighbouring hotel. - some members of staff require a bit of nudging to get to the 5-star hotel level of service. Like small things - we arrived at night and had to wait 30 min for our luggage to be brought to our room. We could have done it ourselves without any hassle. But the bellboy offered the service and then clearly hasn't delivered on the promise. I had to ring the reception twice to chase. - sometimes if you asked the room cleaning to come later, they would skip the day. If you call them, they would still come so just need nudging. - Christmas Dinner perhaps was the biggest fail during our stay. The hotel sold a lot of tables for Christmas dinner to external Abu Dhabi residents and they occupied the whole restaurant. Hotel guests got a "secondary citizen" treatment despite being bigger spenders and our experience was very poor (like super small table not fit for 4, not set up for Christmas like others - kids noticed, table was next to the entrance so it was very windy and finally, super far from all the action like food and live entertainment). When asking to change the table, we were told it wasn't possible. So we had a very quick meal and left. I think the management has to rethink this.

Review from a family of 4, with two preschoolers, 14 night stay, during Christmas school break: - Deluxe Suite with Sea View is fantastic, it has two separate rooms and 2 bathrooms. It is a game changer compared to large single rooms that other hotels offer. Much more relaxing for parents. - breakfast and dinner were very good. Not repetitive. Rather very decent quality. Our food quality standards are high and it met our expectations. - the hotel has a private sand beach which is a big plus for small kids. Very easy to hit the beach after breakfast every day. Also you can rent a jet-ski right there, which was fun. Price is fair provided the convenience. - the hotel and premises are very spacey, active preschool kids have enough space to release the energy without bothering others. - there is a nice, mid size supermarket 5 min walk from the hotel. - there are a lot of places around the hotel where you can take kids to run around safely without bothering anyone. Presidential palace gate - 45 min walk return. Emirates Palace hotel - 1 hour walk return. And Founders memorial - 1 hour walk return. All 3 are fantastic after dinner evening walk options if your kids are active and need space to run for an hour before bed. - Marina Mall is a good sized mall with all the top brands 10 min drive or 25 min walk. We managed to walk there twice with little kids, there is a nice promenade from the hotel to the mall. Overall, it was one of the easiest two week holidays with kids we have had so far. Mainly because of the above advantages. This was our second time at this hotel.

Stayed in January 2025

Nothing

The hotel was excellently placed by a small beach. The staff were superb especially Ajay who took really good care of us

Stayed in January 2025

Nothing

The Hotel is located in a strategic position, close to some important monuments (e.g. the Presidential residence Qasr Al Watan) and in an area full of restaurants and shops. The Hotel has its own beach. The breakfast was simply excellent.

Stayed in December 2024

The location and the view from the 34th floor were incredible. The personnel was helpful The food was various We enjoyed the private beach and the pool. All was perfect for us.

Stayed in December 2024

The breakfast buffet was overcrowded due to the amount of guests and we had to wait in line to get a table but fortunately the hotel staff decided to open another buffet in the lobby which was fantastic and not so crowded. The cosmetic products could have been better: the ones provided by the hotel had PEGs and silicones. I would not recommend using them.

Beautiful view from our room & great, welcoming and friendly staff. Cozy atmosphere in the lobby. Great and spacious bathroom.

Stayed in December 2024

The room ac needs to work better, there was a noise coming from the fan in the bathroom. In the breakfast we take our own tea and coffee, i didnt like that.

The staff is very polite and friendly. The location is very good, the hotel is nice also. I had a very nice sea view room. The breakfast is really tasty, especially chicken sausage.

Stayed in January 2025

Staff communication is very poor

Facilities, rooms, location

Stayed in December 2024

Booked for 3 people in a room that could accommodate 3 and assumed that there would be beds for all 3 of us but upon check in we had to pay extra for the 3rd bed .

Stayed in October 2024

Nothing

Very nice and authentic building Great location and views from the rooms Beautiful lobby Nice pool and beach

Stayed in November 2024

None

The breakfast is very good lots of choices. The location is perfect close to the presidential palace of Abu Dhabi.

Stayed in December 2024

Nothing

Quite and clean

Stayed in November 2024

Maybe breakfast is too crowded

Everything. High standards, the view from 35th floor and the kindness of the personnel especially Deen, Komi, Ifti and concierge services !

Stayed in December 2024

Swimming pool were in maintenance and they didn't inform us.

The room, the breakfast, the staff

Stayed in December 2024

I had an excellent stay at Bab Al Qasr Hotel in Abu Dhabi. The facilities were top-notch, and the service was outstanding. A special thanks to the valet parking team for their exceptional service—they were always prompt, courteous, and went above and beyond to make my stay even more comfortable. Highly recommend this hotel for a wonderful experience!

Stayed in December 2024

I did not like how one of the receptionist behaved with us. I believe he was not in the mood or something.

It was near the marathon.

Stayed in December 2024

Was some confusion about a bed for our 15yr old who was on the booking. After initially asking for a supplemental payment the duty manger resolved. Also the pool was under maintenance- not really an issue for us but would have been nice to have known

Great location, nice large room and breakfast was fantastic

Stayed in December 2024

It’s clean and maintained

Too much

Stayed in December 2024

no microwave in the suite

wonderful ambience, excellent customer service by Chaima at reception and delicious poached eggs for breakfast. the free shuttle to Yas island was very handy too

Stayed in October 2024

Breakfast... And location

Stayed in December 2024

Everything was great

Stayed in November 2024

Customer service levels and enthusiasm of staff needs be improved. Definitely not up to 5 star standard.

Comfortable accommodation in a spectacular location with excellent views of Abu Dhabi city, waterways and palaces.

Stayed in December 2024

nothing

views, location, breakfast

Stayed in November 2024

Everything was perfect for business trip

The rooms were cozy

Stayed in December 2024

Nothing

Everything was just perfect

Stayed in November 2024

There was no all inclusive offer

The property was very clean and in a great position geographically

Stayed in December 2024