Facilities/Rooms to be improved.

Breakfast. Could be better with more options. Steamed vegetables and a few Indian options. Location excellent

Stayed in May 2022

I respect the hotel's request for guests to wear masks in the communal inside areas. However, it didn't make sense to me that guests don't have to wear masks while getting food from the breakfast/evening buffets. Personally, I think the mask wearing rule should be applied to the buffet areas too. Also it would be great if the Starbucks in reception could be permanently manned, as the staff had to be called up from other areas. Once they arrived they were lovely, but it did sometimes take a while (through no fault of their own).

We chose this hotel as we were travelling with our 21 year old daughter and didn't want her to be in a hotel room on her own. The appartment style accommodation was perfect for us. The location is amazing. The hotel is at the quieter end of JBR and just a short walk from not only JBR, but also the marina and the Dubai Wheel. We loved the private beach area. There were always beds available with a choice of sun or shade. There is a cordoned off area of the sea for swimming which felt completely safe and the water temperature was perfect with some nice gentle waves from the passing boats! The staff at the hotel are all lovely and couldn't do enough for you, especially those serving in the restaurant. Shout out too to the security guards on the side and beach entrances, who were always so happy and friendly! This is our fourth visit to Dubai and our favourite hotel we have stayed in so far. We will be back!

Stayed in April 2022

The taxi to downtown Dubai (to Burj Khalifa) can be a little expensive (80 UAE) because the hotel is at the end of the Jumeirah beach.

The room was very big - 2 bedrooms, 2 bathrooms, 3 toilets, living room and balcony. The breakfast was very good, you could order french toast, egg benedict etc. There's a nice promenade close to the hotel with a lot of restaurants and shops. All the staff is very nice, always greet you and are helpful.

Stayed in April 2022

My money has been stolen from my room. The investigation has been started, but I didn’t get any feedback yet. 500 dirham was a stone from my room and I have informed the reception.

Stayed in April 2025

no sun at the pool or on the beach as it is blocked totally by neighhbouring hotel No one could get us a taxi to go anywhere! I found this extremely frustrating Our room looked out over a very busy road and the traffic noise never ceased

staff

Stayed in January 2025

The building is far from the beach Noises from the street side if you’re room facing the street No taxi near by Getting into the building and out

Very nice helpful stuff

Stayed in October 2024

Pool doesn’t look good or clean

Location

Stayed in August 2024

Staff , even about late check didnt give us , and they start calling us from 11:30 to go out from room

Stayed in August 2024

We booked 5 people for breakfast through booking.com, however the hotel charged us extra for our two daughter which I had selected the correct ages for in the booking.com website. Hence not too pleased with this

Stayed in August 2024

Staff

Location

Stayed in August 2024

Booked two rooms, was given the second room with a double bed. The hotel knew we had three children with us, one being 13 ( girl) and the other being 12 ( boy) I had to sleep with my daughter and my partner sleep with my son. Was told we had to pay etc for two separate beds to upgrade. Paid so much money for all children to eat from their children’s menu. The menu is absolutely shocking!! No healthy options what so ever, the smallest portions and you don’t even get juice with the meals, only tap water. Even the paid adults meals come with water, you had to pay etc for juice or a glass of wine. If it wasn’t for the exceptional staff in the Kitchen I honestly would have cried most the holiday. They went above and beyond to make sure we left happy by giving us other options for the children to eat healthy. Langston and Akmed were amazing! Lastly, I was asked during checkout how our stay was… was told I’ll expect a call from the manager. It’s a week later and I’ve received nothing. I had family visiting the same hotel later this year they are now looking at other options. I’ve stayed in many hotels in Dubai over the years and this by far is the worst one.

The outside setting, pool and beach was beautiful. The kitchen staff were absolutely amazing!!! If it wasn’t for them my children would have had unhealthy meals the whole duration due to the poor option choices on the kids menu.

Stayed in July 2024

There extras I pay When we arrive as tax also breakfast

Stayed in June 2024

The front desk manager+ The place is awful and dirty, very old furnished.+ the price doesn't mach, booking.com pictures are not as what I saw I had to leave the property although they refused to refund.

Nothing it was a nightmare

Stayed in July 2024

Not feeling comfortable

Out door

Stayed in July 2024

bad service, not accommodating whatsoever, very late check in, luggage took forever to reach

Spacious suites

Stayed in June 2024

They took more money than the original price that was given by booking.com …$150 Australian

Nothing

Stayed in April 2024

Very old. Caroets were dirty. Furniture old. Bedline was wet. Beds are not comfortable atall. Nit 4* atall

Location. Pool was great

Stayed in April 2024

Charging me extra money for my children’s breakfast and dinner despite me having booked a half board (breakfast and dinner rate). Not impressed at this at all and this matter was escalated to booking.com upon my return to the UK as the hotel refused to refund me the extra money that they made me pay when we arrived.

Clean and comfortable.

Stayed in April 2024

Reservations team

Stayed in January 2024

The worst dinner in my life, 3days old scalops, lobster inside had consistency like powder… total crap for customers… I was chef of the best Seafood Restaurant …

Swiming pool

Stayed in February 2024

The carpet smells very bad in the room ( room number 305 ) . The Room service is very slow and not regular cleaning to the room even you put the instruction card to clean room on the door .

Only the location is nice .

Stayed in January 2024

This is a disgrace to the Hilton brand. A month before my stay, I asked if I wanted a room on a high floor because I know the smell of food from the restaurant can be felt on the lower floors. Of course I got a room on the third floor. Room 304. For 6 days of our stay, we could not open the door from the terrace because the smell from the kitchen is very bad and enters the room if you leave the door open. I wrote to them on the first day and they said that we would receive an answer within the day. I got the answer after 5 days that they can change our room on the last day 🤮. The reservation team lie to hotel guests and are very unprofessional.

Stayed in January 2024

The service,the cleanliness,the vibes ,the location.

Didn’t like Nothing at all.The room was totally different than displayed on website .The carpets were smelly with old furnitures.We even upgraded and to our horror the balcony was so small n there were 2 rooms locked .Why the rooms are were locked n given out on lease ?And with all this we didn’t get a refund at all from the hotel .We had to check out the very next day as my 3 kids start having their allergy reactions already .Imagine the stress going through all this n loosing your money .Never ever return to this said hotel especially when u are travelling with a family .

Stayed in December 2023

OLD & OUTDATED

LOCATION

Stayed in October 2023

Music is constantly played very loudly at the pool. There were many families with kids, who didn't liked this. It is the reason for me to not book the hotel again.

Very clean, great rooms

Stayed in October 2023