Reviews of Four Points by Sheraton Al Ain 5 stars
Bani Yas Street, 117th Street , 68456 Al Ain, United Arab Emirates
#4 of 19 hotels in Al Ain
Guests' ChoiceReview score
Based on 1444 hotel reviews
8.6Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
8.8
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Facilities
8.7
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Staff
9.0
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Value for money
8.4
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Free WiFi
9.0
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Reviewed: 9 March 2025
Kwan
United Arab Emirates4 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
It's very noisy at night. There were kids playing around the pool and loud music was played outside the room all night long. Situation didn't improve much even after complaining.
Good price.
Stayed in March 2025
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Reviewed: 5 March 2025
Hussam
United Arab Emirates16 reviews2 helpful votes3.0“Zero balance receipt”- • Business trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Upon check out the reception rejected to provide the zero balance receipt while it is mandatory for me as I'm on business trip and I need to expense it, fhe reciption officer told me I have to contact booking.com to get the zero balance receipt, when I called booking.com they informed me the hotel should provided to me, after Booking.com called the hotel they provide me the zero balance receipt after waiting for 30 mins which is really unprofessional and not accepted
Stayed in March 2025
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Reviewed: 23 February 2025
Alpesh
United Arab Emirates1 review6.0“Not worth for money”- • Business trip
- • Solo traveller
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
On arrival at hotel, receptionist told me booked room is not available as they are fully booked, I was surprised if rooms not available then why booking.com confirmed the booking, later he told me he is trying to get me some rooms and finally he managed to find one room for me
Cleanness
Stayed in February 2025
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Reviewed: 2 February 2025
Nathalie
United Arab Emirates8 reviews1 helpful vote7.0“Good choice in this part of town”- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
Food in general was very average. There was a basic breakfast offered at extra cost. Room service was outright below standard. We ordered a pizza that turned out to be simply a frozen pizza thrown in the microwave for a couple of minutes. For a five star hotel this is not acceptable.
Service from staff was good Gym and pool facilities Beds were comfy.
Stayed in February 2025
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Reviewed: 27 January 2025
Zaki
Canada3 reviews5.0“Hotel should do a little better in providing complementary goodies and snacks/coffee”- • Leisure trip
- • Couple
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
No take out coffee unless I pay for it, no refreshments in the room, if I paid that much money, these items should be complementary
Room was OK, but breakfast was very flat and "typical" without any excitement, few items were not fresh except for fresh omelet, what was surprising that they asked for money ($s) if I want a take out coffee, which threw me off
Stayed in December 2024
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Reviewed: 21 January 2025
Maha
United Arab Emirates17 reviews1 helpful vote7.0“It was okay.”- • Leisure trip
- • Solo traveller
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
I came to attend a party. The light of the makeup mirror was not working. The entire lightening of the bathroom was dim overall. The shower door open inwards meaning one would invariably get splashed with cold water while turning the shower on and adjusting the water temperature.
The receptionist Mr Abdulrahman was pleasant and helpful. It was conveniently next to a shopping center where I needed to buy an emergency item
Stayed in January 2025
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Reviewed: 3 January 2025
Astin
South Africa18 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
That it was a dry hotel
The location and the bed
Stayed in December 2024
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Reviewed: 13 December 2024
Maryam
United Arab Emirates15 reviews2 helpful votes1.0Very poor- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Not clean
Good location
Stayed in December 2024
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Reviewed: 24 November 2024
Mohamed
United Arab Emirates3 reviews7.0“It was ok”- • Leisure trip
- • Solo traveller
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
No greeting staff and the terrace staff is too poor.
The breakfast restaurant
Stayed in November 2024
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Reviewed: 22 November 2024
Ahmed
United States1 review7.0“I hope everyone visit this good place”- • Business trip
- • Group
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Nothing
Good hotel just there I feel enjoy my weekend
Stayed in November 2024
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Reviewed: 10 November 2024
Mohammed
Oman65 reviews6 helpful votes5.0“Short”- • Leisure trip
- • Family with young children
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Staff, noise, very low quality amenities
Close to small shopping mall
Stayed in November 2024
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Reviewed: 30 October 2024
Stuart
United Arab Emirates15 reviews1 helpful vote7.0“Good for an overnight stay with younger children.”- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Dry hotel, but that’s a personal observation. Other people on the floor kept their doors fixed open so all the kids could use the hallways as a playground. Noisy as a consequence. Hotel buffet was very basic. Just food. Nothing fancy.
Clean and modern. Friendly staff.
Stayed in October 2024
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Reviewed: 13 October 2024
Steven
United Arab Emirates7 reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Deluxe King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
1) wall to wall covered with carpet 2) lingering cigarettes smell in non smoker room 3) bad environment for people with allergies 4) adults can swim from 6 am, kids need to sit on a chair and watch until 8 am. No explanation why but it are the rules and rules need to be followed. 5) no mention of dry hotel at booking 6) no need to explain carpet means bacteria and low hygiene.
The lasagna was good but don’t expect a glass of wine with it.
Stayed in October 2024
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Reviewed: 1 September 2024
Mohamad
United Arab Emirates8 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Nothing
Price
Stayed in September 2024
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Reviewed: 29 August 2024
Nasser
Oman63 reviews13 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Some of the furniture is very old , the tv is not smart , there was no dental case at the room
The rooms are quite and clean, the hotel is connected to a mall
Stayed in August 2024
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Reviewed: 13 August 2024
Yeka
United Arab Emirates3 reviews7.0Good- • Business trip
- • Solo traveller
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Near the mall
Stayed in August 2024
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Reviewed: 28 July 2024
Alia
United Arab Emirates1 review4.0“It was okay. Couldve been much better”- • Leisure trip
- • Group
- • Classic King Room, 15% Off on F&B
- • Stayed 3 nights
- • Submitted via mobile
Extremely short on cleaning staff. It takes asking 5 times to send one or two cleaning people for an entire suite. They don’t pick up the food outside and the lobby floors are dirty with leftover foods all over. The AC doesn’t work and the key cards get damaged as soon as it touches your phone. Very inconvenient.
Perfect location
Stayed in July 2024
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Reviewed: 26 July 2024
João
United Arab Emirates23 reviews3 helpful votes7.0“Nice. Not Thrilled. But Nice.”- • Business trip
- • Solo traveller
- • Classic King Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
The smell in the rooms. Non smoking rooms smell like cigarette smoke.
Rooms are nice. Underground parking. Helpful staff. Classic style.
Stayed in May 2024
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Reviewed: 8 July 2024
Najla
United Arab Emirates32 reviews5 helpful votes1.0“The hotel need to work in thier international standard of costumer’s service and behaviour”- • Leisure trip
- • Couple
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
The Staff need to be trained
Only the location
Stayed in July 2024
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Reviewed: 27 June 2024
Renad
United Arab Emirates3 reviews7.0Good- • Leisure trip
- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
The cleaning of the room needs to be improved also the coffee area needs to be cleaned very well
Stayed in June 2024
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Reviewed: 25 June 2024
Khatib
United Arab Emirates9 reviews3 helpful votes6.0Pleasant- • Family with young children
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
Because the ac is too much light we canot sleep in high temperature
All is goog
Stayed in June 2024
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Reviewed: 16 June 2024
Lamya
United Arab Emirates2 reviews1 helpful vote7.0“Great stay”- • Family with young children
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
Need more lights in room , and the room serivce was very slow , they took so long just to bring what we requested for
Room size , comfy bed
Stayed in June 2024
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Reviewed: 13 June 2024
Safwan
United Arab Emirates44 reviews6 helpful votes4.0“Old , not too clean, the bed is not comfortable, noise”- • Leisure trip
- • Solo traveller
- • Classic King Room, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
Old property in my opinion 3 stars is more than enough Staff needs to be trained on how to welcome the guests I changed two rooms because of the AC problem wasn’t working At the third room the AC is working
No thing
Stayed in May 2024
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Reviewed: 27 May 2024
Tareq
Saudi Arabia11 reviews5.0Passable- • Leisure trip
- • Couple
- • Premium King Room with Balcony, 15% Off on F&B
- • Stayed 2 nights
- • Submitted via mobile
The carpets is dirty . Bathroom amenity is not complete
Stayed in May 2024
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Reviewed: 14 May 2024
Salim
Oman45 reviews4 helpful votes7.0“Fun and quick”- • Business trip
- • People with friends
- • Classic Twin Room, 15% Off on F&B
- • Stayed 1 night
- • Submitted via mobile
The bathroom is a little dark and needs lighten up and make it brighter.
The location, facilities, links with the Hili Mall
Stayed in May 2024
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