More Indian stuff

Good More vegetarian items.

Stayed in June 2023

Breakfast was disappointing

Spacious room Clean and staff are friendly

Stayed in May 2023

unprofessional reservation supervisor

Clean , comfortable

Stayed in May 2023

staff not friedly

cleanliness, confort

Stayed in February 2023

Was given smoking room on a smoking floor without staff even asking, and I’m not a smoker, imagine the smell in the room, horrible. managed to change. restaurant in the hotel had poor options, however food was good. swimming pool was overcrowded. after checkout they were calling me and trying to scam me to pay for broken TV, that I haven’t even switched on. Tried to scam my friend as well, charged her twice, and later were trying to convince she is wrong. horrible hotel. would never recommend anyone to stay here!!!

breakfast was okay

Stayed in April 2023

Service is not great...Fair....can do better

The rooms are alright..

Stayed in April 2023

The breakfast was very poor and the evening menu very limited

Not very much!

Stayed in April 2023

Breakfast was poor, wery low quality. Really dry bread:(, no meet on the meat and sheeze platter just mortadella:(

Iftar buffe, absolutley stunning.

Stayed in April 2023

Very very bad service provided by the hotel front office team especially by the night shift duty manager he just shows his attitude. Thank God here after I won't visit this hotel at all also my request to everyone before booking thinks that u need respect or not if you need respect please don't visit this hotel very very bad staff in this world also they don't know how to handle the situation.....no words to tell one of the bad name for this rotana group hotel by this one

Nothing to tell

Stayed in March 2023

So, maybe I'm too strict but, for the hotel marked as 5* there are some issues 1) there was no bathrobe in the room. Seems strange for a 5* hotel, really 2) There was a dust in the room. 3) There was no additional information about services mode in the Ramadan. Some of them are not available or operate in a very reduced mode. The pool and other services on the first floor were not available in the evening time, (but nobody suggested a discount or noticed me)

Overall the hotel is clean, personnel is friendly and ready to help you anytime. They have been provided with almost anything my family asked them - from an additional bed for the baby to juice for dinner for the kids. It was Ramadan time, so the hotel was almost empty (except for evening iftar - that's a holy time for Muslims)

Stayed in April 2023

i booked this hotel for a staycation and to my surprise when i wanted to go to the outdoor swimming pool i was informed the pool was closed for an event. i wish this info was posted when i booked the hotel or i was told when i checked in

bed was comfortable

Stayed in April 2023

On my last visit I booked the same room and I could at morning 9clk they did a free early check in and gave me a room without any information. This time I came by 1am mrng already my id was there in the hotel they make to wait in the lobby for more then 20 mins also the night controller staff was don't no to handle the complaint when I ask why u said upgrade but this room was not upgrade. He said this is the only thing we can give u if need take it about the products knowledge is zero I ask him what all room type u have he can't answer also. After all the issues once I reach the room he is given a room with a balcony but before he said we are not available with that room type then how suddenly it came. One of the very very bad stays in rotana hotel group no more visit to this hotel at all ***** before book think that need proper respect or not **** thank you hili rotana for this high respect given for the guest

The room was clean and thanks to HK staff

Stayed in April 2023

The management of the hotel, lack of hospitality, and unwillingness to resolve issues raised by the guest. They were keen to make little financial gain over providing a real customer experience. Very unprofessional management.

The high standard of the facility & cofmy of the rooms.

Stayed in April 2023

I requested a room for 2 adults and 2 kids through Booking.com. When I checked in, they told me there is no space to add a bed for the kids, they said if you want a bigger room fits the family, you have to upgrade and pay more otherwise all of you can sleep in that tiny room in one bed.

Stayed in December 2022

1- The menu of foods . 2- There is no ventilation in the bathroom.

Stayed in March 2023

Room, pillows, breakfast restaurant and others

not very from my relatives home

Stayed in January 2023

staff while check in

Stayed in February 2023

Impolite and disrespectful reception staff, but the staff in checking out Asim was really good..

Nice hotel, spacious room, baby cot was good quality, they provided extra water without we ask for it..

Stayed in February 2023

bathroom can be more clean

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Stayed in December 2022

I had some allergy which forced me to visit the hospital during my stay . I'm not sure it was due to VOC(volatile organic compounds) or something else, but I think they have to look into the indoor air quality, and for carpets cleaning to avoid that . I also booked through Booking.com for 3 adults and 2 children including the breakfast, but unfortunately I had to pay further for the breakfast in the hotel due to some issues in Booking.com application, I consider it was misleading, which made my choice expensive.

The reservation manager was supportive at his max to sort out an issue caused by booking.com.

Stayed in December 2022

House keeping is not up to the standards , self parking

Staff where very good with guest. Room size is good , loby is spacius the hotel is attached to the mall good parking

Stayed in November 2022

The overall of the hotel is very poor. I asked for bucket of ice and was surprised that they provided me ice in plastic bag and informed me that they don't have a bucket and what was more funny that they were asking me to pay for the bag of ice!! Later the ice melted and all the water was on the floor!!!! Later I informed the manger about what happened, he apologised to me and told me they will a new one. Again I got a BAG of ice !!!! I called the manger and asked him to come to the room and gave him the bags, again he apologised for the 2nd time and promised that he will fix it ASAP. Guess what after that he ignored me and didn't send anything to me or get back to me. Later I called the room service and asked them for the ice a gentleman name Mohamed he was very nice and apologised to me again and promised to fix this ASAP after 10min I got a bowl of ice!!! Honestly I can't believe this is 5 starts hotel and tat hiw you deal with gusts especially when booked a suit with breakfast and paid a lot of money. Moreover the breakfast was very poor and not much variety and most of the food was called and only 2 kids of juice available!!!! Honestly a waist of money and never recommend.

NA

Stayed in October 2022

The view of my room wasn't great.

Staff were very friendly. Breakfast was exceptional and full of variety.

Stayed in October 2022

The shower head in the toilet need to be replaced immediately, the water pressure with this kind of showers can cut through your skin, I had sensitive skin and had difficulty to shower as the head is very old and need replacment. Also, the breakfast was very normal and staff at the BF are not very helpfull and very hard to get. No staff at the entrance to the buffet and no one showed up to show us where to set or help us with cutlry and coffee at all.

Location Cleanness

Stayed in October 2022

no bathrobes, no bar, no smart tv ...mostly arabic channels.. didnt seem like a 5 star... would say 3 star hotel.

sound proof

Stayed in September 2022