Room service so perfect !!very clean.

Customer service was good,very helpful.,john the Kenyan guy was really nice.

Stayed in January 2024

the area where the hotel is located is not great in terms of cleanliness. however the inside of the hotel is good and we had no issue. the hotel needs a bit of upgrading and gym needs to be open for longer periods of time. also, having a breakfast included option from booking.com is needed.

excellent location and amazing staff. always ready to help. special thanks to Yohan, Mohammed Khalid and manager Dipin. Very good cleaning team and service

Stayed in January 2024

It’s a decent place to stay, nothing spectacular or super modern but good one close to transport and airport. The breakfast might be a bit more various (maybe some dried fruits, nuts, cake?) and definitely real coffee (not the instant one) and variety of tea would make it better

Great location near historical neighbourhood in old Dubai, as well as metro station. Close by there are many shops and restaurants

Stayed in January 2024

staff is absolutely amazing

Stayed in January 2024

Good hotel but a bit too expensive.

Staff were very friendly and helpful

Stayed in January 2024

There was a lot of noise from the corridors. We could not sleep as whenever guests came out of the elevator and walked along the corridors rhey spoke loudly and we get up. This happened continuously throught the night and well into the early hours of the morning. Hence we did not have a restful sleep. The hotel should put up signs asking guests to not speak along the corridors and to be considerate to other guests!

The location, rooms and staff were wonderful! The room was confortable and the staff were always willing to assist! Great service!

Stayed in December 2023

The room rates are very high, and no breakfast is provided...

Great experience... Good location... Nice staff... The room had two beds... Nice washroom... Good elevators... Nice parking... 10 min walking distance to the Sharaff DG Metro station... Vegetarian restaurant Sangeeta is nearby...

Stayed in December 2023

Nil

Location great, breakfast amazing, staff excellent

Stayed in December 2023

The family enjoyed the pool facilities. WiFi connectivity was good. Clean rooms.

Stayed in December 2023

Gateway Hotel , is located a very nice place not far away from transport facilities, which is definitely a plus for tourist and restaurant are accessible all around!

Stayed in December 2023

Only the mini bar was the issue ,it wasnt keeping things cold..but soon they got it fixed..

We mostly like the breskfast and the service was excellent.whenever you need a service they are ready to help...the gym was excellent and husband was happy to be there.

Stayed in December 2023

Nothing.

The area - it was near to the creak, lots of local shops not designer type. Near tube station, boats to business area. Food - lots of restaurants near. Room - mine was massive.tea and coffee facilities . Allowed to have the room until 3pm FOC. Staff - i tried to change my flight, had to be by phone. Didn’t charge and were helpful. Pool area - very good bonus Doormen - polite and helpful Reception - polite and helpful

Stayed in December 2023

Not recommended for those who dont like traffic jams. The area is heavy traffic

Clean and beds are comfy. Many parking space at the basement and controlled by security

Stayed in December 2023

The hotel is in a lower class area and very busy but still convenient and good value for money.

We had a very comfortable stay. Very clean, comfy beds. Staff were very friendly and attentive. Rooftop pool was lovely too. Convenient location for the souks and dining on the creek.Great Indian food available in and near the hotel. Taxi to other main tourist sites (Burj, Mall, Jumeira beach etc) only took around 15 - 30 minutes depending on traffic.

Stayed in December 2023

The hotel could use some refreshing touches. The wallpaper in the room is torn in some places, some lamp caps are broken. As already mentioned, a balcony that could not be opened. Our door jammed every time so we had to pull harder to close it every time we went out. There was a carpet in the room, but it should be cleaned better. The walls are thin and we had a room with connecting doors so we could hear every conversation in the next room. One thing that really bothered us was the humidity. There was no ventilation in the bathroom, so it felt like everything just stayed in the room. The room had good air-conditioning, to keep rooms from beeing hot, but the air with humidity remained in the room all the time.

Simple hotel with very friendly and helpful staff. The concierge welcomes every guest and offers assistance. The housekeeping staff is very helpful and the breakfast manager always greeted us with a smile. As a genius program booker, we got an upgrade from a standard room to a deluxe room. This was our first trip outside the EU, so maybe the deluxe rating is different here, but the room had a good size for 7 nights. Room had tea/coffee making facilities, two bottles of water, mini fridge, safe, TV, desk, double bed with lots of pillows, bathtub, towels, shampoo, shaving kit, soap, hair dryer, air-conditioner, blackout curtains. Quite good wi-fi. Room also had a balcony, but it was not allowed to open. The bed was very good and comfortable. We were afraid of the breakfast offer as we are used to European food, but we had a very good meal every morning. Freshly made omelette and pancakes every other morning. Supposedly it's because of the deluxe room, but we also had very delicious fresh sweet orange juice for breakfast every morning. The hotel is located outside the skyscraper "district", but is easily accessible by metro, which is only a 7 minute walking distance. To go to the Burj Al Arab or the beach side, the bus station is a 10-15 minute walk distance. There are lots of small tech shops around the hotel, but during your stay you kind of get used to the buzz when the city comes alive after 4pm as the sun start to go down. Everyone speaks English. Each sign is also in English. Although the hotel has some flaws, we enjoyed our stay. We might stay here again if we ever come to Dubai again.

Stayed in September 2023

Friendly and welcoming staff. Good value for money hotel at peak season of the year, easy access to local amenities, transport links and close to historic old Dubai areas.

Stayed in December 2023

'd like to mention a minor issue regarding the charging policy for additional water requests. I believe that guests should not be charged for requesting a second serving of water bottles during their stay. It would be beneficial if the hotel could consider revising this policy, as access to complimentary water refills can greatly enhance guest satisfaction without incurring additional charges. This adjustment would align more with the hospitality standards and further improve the overall guest experience.

Absolutely delighted with my 4-night stay at Gateway Hotel Bur Dubai! From the moment I arrived, the warmth of the welcome extended by Miss Semap at the reception made my stay incredibly pleasant. Her gracious demeanor and smooth communication skills added a lovely touch to the experience. The hotel's prime location near bustling markets, restaurants, and cafes made it a breeze to explore the area. Easy access to main roads and proximity to the metro simplified my travel plans greatly. Moreover, the peaceful nights without any disturbance ensured a restful sleep, allowing guests like me to recharge completely. The room service was exceptional—prompt and efficient, catering to requests swiftly. They even went above and beyond by reminding me about breakfast one morning and arranging a special service when I missed it. This level of attentiveness truly impressed me. I must mention the excellent security measures in place, notably the courteous and welcoming demeanor of Security Officer Umer. His warm greetings every time I entered or left the hotel were reassuring and added an extra layer of comfort. Overall, my stay felt like a home away from home. I didn't encounter any negatives during my time here. I'm genuinely grateful for the top-notch service provided by the staff, making my stay at Gateway Hotel Bur Dubai an absolute pleasure.

Stayed in December 2023

Filter coffee with breakfast would have been nice.

It was good value for money, the staff was great, easy transfers, spacious rooms.

Stayed in December 2023

Can be noisy at times, too close to elevator & dining room

Location, lots of food options, places to eat

Stayed in December 2023

We had breakfast on our first day and it was o.k but the price of 35.00 Dirhams was a bit too high.

The room were clean - no complaint and the location was ideal.

Stayed in November 2023

Nothing I didn't like about this place. Everything was perfect.

the hotel staff was exceptionally helpful and friendly. The house keeping staff was very responsive to all the requests and probably the best I have seen so far. The breakfast buffet had a reasonable spread to enjoy. The hotel was located in a very busy central location and makes it easy to get to places.

Stayed in December 2023

Nothing

Lovely staff and s close to the old Dubai

Stayed in November 2023

Mohamed khaled is very helpful

Stayed in December 2023

Indian people are very high and the breakfast domestic have many varieties l. Only Indians

Mohamed Khaled is very helpful I liked his spirit and collaboration

Stayed in November 2023

The toiet not well maintain. The hotel should look into replacing the toilet seats. It has yellowish stains

Spacious

Stayed in November 2023