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Reviews of Liwa Hotel 5 stars

Western Region, Mezairaa, Mezairaa, United Arab Emirates

#1 of 2 hotels in Mezairaa

Guests' Choice

Review score

Based on 209 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 6 February 2025

    7.0
    Relaxing, peaceful and pleasant
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    A power point in the bathroom for the hair dryer etc would be great The areas outside need a LOT of work: so many barren areas, broken footpaths and mimi sand dunes insides the grounds! I can appreciate this will take significant time and funds to complete My friend suggested some comfy sofas and coffee type tables near the pool area We didn’t eat in the restaurant as the prices were quite exorbitant

    Beautiful quiet location with lovely views of the surrounding area Renovations attended during the C-19 pandemic have really improved the interior feel. The peace and serenity was really appreciated! And the weather arrangements were perfect 🤩

    Stayed in February 2025

  • Reviewed: 30 January 2025

    9.0
    Beautiful room design and comfort
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast quality was not 5 star. Paper napkins processed and frozen food used. Fruits were soggy.

    The renovation is amazing, the rooms are bigger and more comfortable.

    Stayed in January 2025

  • Reviewed: 17 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a bit expensive.

    Location

    Stayed in December 2024

  • Reviewed: 6 January 2025

    7.0
    Good but need to get more training for the staff how to do customer service.
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The staff needs a proper handover communication. The receptionist we spoke during our check in gave us a discounted price for additional people we will bring in for breakfast buffet. During the morning, the staff wasn’t aware and didn’t even let our team took the breakfast even they told them they will pay. We told them we will pay and the receptionist keep bothering us for the payment while we are eating. We told them can we do this after our food? And it seems he can’t understand.

    Stayed in December 2024

  • Reviewed: 6 December 2024

    8.0
    Beautiful Hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast needs improvement; not much variety.

    Beautiful rooms, friendly staff. Cozy environment, not busy.

    Stayed in October 2024

  • Reviewed: 14 September 2024

    8.0
    Very good if you want to sleep in quiet place and relax
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    No kitchen in room Cost of dining is very high and more than room cost. Anyone want to book I recommend to bring your food with you. Or eat from town center. Or bring your stuff and enjoy cooking in room.

    Room size and style. Cold AC

    Stayed in September 2024

  • Reviewed: 30 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Very expensive

    Rooms and the location

    Stayed in July 2024

  • Reviewed: 28 July 2024

    8.0
    Lovely, quiet place for people not seeking an urban environment.
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    the breakfast was a little limited by UAE standards.

    The staff was so friendly. It's really a bit of a hotel in the middle of nowhere, but very comfortable and clean and actually relaxing being so far from urban noise and crowds.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool. Breakfast is very basic. No varieties.

    Location. Room size was great. Staff are friendly.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    The rooms are really beautifully done - very spacious, and the bathtub is a luxurious addition.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    7.0
    Lonely deserted luxury Oasis.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Price to high for utter off season, very costly food considering there is no other choice anywhere nearby.

    Rooms spacious, well designed, nice location.

    Stayed in May 2024

  • Reviewed: 17 June 2024

    8.0
    Very good
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Ok

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Nice hotel
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel

    Stayed in March 2024

  • Reviewed: 8 June 2024

    7.0
    Nice hotel and decor.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    Pool needs to be renovated, so does the rest of the external facilities and more shades needs to be added. Breakfast was s-l-o-w but then we were there at the end of Ramadan and the buffet was not available. Dinner options are limited if you stay more than 2 nights.

    The room was beautifully decorated (the one we had been recently refurbished). It was really clean and though it was very warm outside, the room was kept cold. There is happy hour to enjoy - though limited drink options. The hotel is well located and easy to find.

    Stayed in April 2024

  • Reviewed: 3 June 2024

    7.0
    We knew what to expect from a visit 15 plus years ago, so we not disappointed.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    The food choice for dinner!! Menu needs to be simple but fresh. Location away from fresh produce sources is an issue. Indian cuisine choice fared better on night 2. Breakfast did well, it was simple, honest fare (eggs, fresh tomatoes, mushrooms, peppers) with good coffee. Forget the tinned/packet, frozen options. Fresh and simple is best.

    The interior fitout was to very good standard. Pretty decor, without destroying the original feel of the hotel. Fabulous bed and bathroom linens. Comfortable bed. The staff were amazingly accomodating and helpful. Fantastic location.

    Stayed in June 2024

  • Reviewed: 24 May 2024

    9.0
    Superb rooms at great price in great location
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    I had uninteresting view of carpark...get a room on 2nd floor and/or right side of hotel. Netflix didn't work. Not all drinks available. Didn't seem to have option to put extras on room. Some staff really need to improve their English.

    Rooms are superb. Spacious bedroom plus a small "lounge" area (with a bath!). Lots of tables, chairs. Big TV. Tea/coffee making facilities. USB charging next to bed. Very warm and friendly staff. Excellent food. The general area (Liwa Oasis) is wonderful. Amazing for the price.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Amazing place
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The room

    Nice

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    The service at the restaurant is very slow and the food choice quite limited.

    The room was just magnific: very large, with a separate area with a bathtub perfect for relaxing.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    Breakfast not a best part of service in this hotel

    Location, Location

    Stayed in April 2024

  • Reviewed: 30 April 2024

    9.0
    Great value
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool is heated. It was very cold.

    The decoration is amazing.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Peaceful weekend away from the madding crowd
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    This property needs more love and care. Grounds need investment. Lobby and rooms look good. Staff are doing their best but they need additional training.

    Bird singing. Quiet. Not crowded. Peaceful. Exactly what we were looking for during city getaway. Great newly refurbished spacious rooms. The room was amazing! Attentive staff.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    haha, it more funny than a complained but wanted to mention. We were with a group of 8 people. We ordered some beers....there were only 5 beers left in the whole hotel. We ordered a bottle of white wine.... only 3 different wines available and only 3 bottles. No issue we go to red wine they only had 3 bottles of Red wine left in the whole hotel. That at least is very strange right? Same with the food and same with next day morning. It was just if they would shut down or something.

    It's a very nice location especially after the upgrade they had done.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Food

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Great, quiet place to stay in with family.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The new modern design is fantastic, rooms were spacious. Staff is very nice and helpful, they made our stay very comfortable. The pool was rather simple but with decent size and so refreshing!

    Stayed in March 2024

Showing 1 – 25

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