The prices for food and beverages are very expensive we paid 25aed for a half a glass of warm milk and 64 aed for very bad hot chocolate (room service) When I complained the receptionist said that he will refer it to the FB manager but no one spoke to me or followed up. We subsequently had better quality drinks at a 3 star lesser known hotel for half the price.

Well appointed rooms that very clean and tidy.

Stayed in June 2024

Nice reception stuff in general

Stayed in June 2024

we found a dead Insects + cockroaches in the room

Stayed in April 2024

The room was not clean. Curtain was full of big ants / bugs. Also, the room was extremely hot as no one use it since ages . I am a bit disappointed about the level of cleanliness

Location is so good Staff are good

Stayed in April 2024

Breakfast buffet

Location and cleanliness

Stayed in April 2024

Carpet in the room was dirty and not much better in the corridors. Pool bar area no service. Limited number of pool lounges. Rooms don't have windows that open.

Staff are pleasant and welcoming.

Stayed in April 2024

For breakfast they make you stress “ you have to pay” Room has dusty on desks Staff get money to do its job good Carpet in the room was dirty It’s like old building. Walls didn’t sound proof and most of passengers were indian with many children, you know what I mean

Breakfast was perfect

Stayed in April 2024

The pillow wasn't comfort at all, as well the food was under expectation and there was limited restaurants.

It was quite, clean, and the stuff were kind.

Stayed in April 2024

Located in a weird construction area with no view from the window at all. Definitely need to focus on cleaning the rooms better. The hotel looks new from the outside but is very run down from the inside.

Big comfortable room. Very nice attentive staff.

Stayed in March 2024

We had one of the worst ever stay in an hotel in dubai. We travel a lot and we are used to 5 stars hotel and trust me it is not really a 5 stars. The bed is not comfortable the pillows are so bad not a 5 stars pillows. We took the club and trust me it is not a club . Usually the club has his own space and in this hotel the club is not a private area but common area . For the food it is better to go kfc because they gave us fries and chicken wrap , it was a joke . They also have a noise issue . You will hear your neighbours snoring like you are sleeping with them . And the best for the end we had an issue with a drunk customer who was yelling at 1 am and it took 45 min for the management to come in our room where the other customer where very violent and trying to brake or door. Of course they told us to don t call the police because they won t do anything as they said which wasn’t true . so the next morning we called the police because the drunk person was insulting us and the manager and we filed for criminal report . The manager ( said) was very bad handling the situation he had not charisma and total lack of leadership . So I don t recommend this hotel at all and to be really frank I don t understand the reviews that they have .

Nothing

Stayed in March 2024

Staf was very good

Stayed in March 2024

Nothing

Location

Stayed in February 2024

It needs to be more clean

I arrived on the time but unfortunately the room wasn’t ready, I waited until it got ready. The carpet of the room wasn’t clean and It looked disgusting.the breakfast was good, room service was good as well

Stayed in December 2023

I rever

Stayed in January 2024

lots of noises at night from neighbours, not sound proof no balcony old furniture

nice staff fast checkout good swimming pool clean

Stayed in December 2023

The shower was blocked in the bathroom and the room was damp smelling

Stayed in January 2024

1-There a running party daily beside the hotel and the hotel used the valet parking there (its not isolated parking for the hotel). 2-The valet stuff didn't use hand prake while they parking your car. 3-There construction beside the hotel with high level noise (noise pollution). 4-They didnt add the brakefast charge automaticly on your room and you should pay after you finish.

1-The staff very helpfull with fast response. 2-The valet staff have good welcoming personality and then smile to you(except one who ask me if im stay late outside) 3-breakfast one of the best breakfast in town im sure of it specially an arab young guy who serve us most 4-customers understand and needs provided in best way they could.

Stayed in January 2024

Room was changed twice. TV wasn’t working. Room wasn’t clean, multiple dirty spots on the carpet.

Staff was really exemplary, particularly Basher. However check-in guy at the reception was an exception on the negative side

Stayed in January 2024

unclean, unhygienic, late service

Not clean and it was smelly especially, the carpet it was totally ruined. Total waste of money on this hotel. Why is it even called 5-Star.

Stayed in December 2023

Clean, sound proof

Location

Stayed in December 2023

Was really dissapointed. I was upgraded to a "pool view room" which was not conveinent at all because my room would be on full display to the pool and the visitors and I had no privacy, the windows were also not tinted. I felt that this room type was the least desirable in the hotel and the staff were not honest with me when they "upgraded me". I also felt the design of the room was more towards couples and not family friendly, such as the open bathroom to tje bedroom or the multiple night clubs adjacent to the hotel which are run under the hotel. The room service was also overpriced in comparison to the quality of meals being offered. The breakfast was also below average and had the same options seen at other hotels. Overall the hotel did not meet my expectations from the ratings it holds online.

The room was spacious and well designed.

Stayed in December 2023

The staff are not cooperative at all and room service takes forever to answer your calls ! Also always only 1 person at the reception and you have to wait long to talk to the front desk team

The place is clean and room is big and the furniture is new

Stayed in December 2023

Location

Stayed in November 2023

Ac not working bad stuff they give me smoking room 😒 also they took to long to check in

Nothing

Stayed in October 2023

the rooms were not clean.

the location was fine

Stayed in October 2023