The bed is not comfortable, it turns extremely hot .. the bed sheets is not soft , if I sleep in the car I think it will be more comfortable TBH

Good location

Stayed in November 2023

- Sound insulation: Everyday I woke up due to the noise of the hotel staff and their cleaning equipment, even their talks are hearable. - Room control panel: 1) DND button not working, and the room doorbell keeps ringing every morning. 2) AC truns on suddenly. - Frigde poor cooling. All of these remarks had been shared with staff but nothing had been fixed.

- Location. - Cleaness. - Alphorno restaurant.

Stayed in December 2023

Breakfast

Hotel facilities

Stayed in December 2023

Gym is tiny. There were three people working out when I went at 8AM and there was not really room for a fourth person.

Clean and modern designed rooms. Located just a 10 minute Uber away to the Burj Khalifa and Dubai Mall. Restaurant serves great dinner. Overall a pleasant stay

Stayed in December 2023

The staff are very helpful and friendly

Stayed in December 2023

overall bad. will never stay in such Hotel

Never stayed in such Hotel in Dubai. Breakfast for below par.Staff at front desk was arrogant

Stayed in November 2023

The receptionists were not helpful at all and had very strict rules for everything.

Property was good overall

Stayed in November 2023

Apart from the truffle pasta the rest of the food is crap. Awful Thai curry, awful french onion soup (like, really bad), no hummus at all on any of the five days at breakfast, they kept running out of Lebanese bread, and you have to pay extra for decaf coffee at breakfast. Worst thing is the noise from the highway in the room. We asked to be moved to a quieter room and they did move us from 4th to 15th floor but the noise was only marginally better. I think all rooms are on the side of the highway and there is a very loud metal noise every time a car drives over a joint on the road. So, I hardly slept all week. I'll never ever stay at this hotel again. Appreciate its not the hotels fault, it is what it is. But I'd never recommend anybody to stay here. Finally, the pillows are abysmal. Truly. They appear to be absolutely stuffed with some kind of polystyrene foam that is squidgy and immovable, and the pillow case is air tight, so it's basically like sleeping on a balloon. The pillows have zero give, so you simply cannot get comfortable. Honestly, I had the worst attempt at sleeping for five nights.

The lobby area is pretty cool and there is a nice big long desk for loads of people to work at. The truffle pasta is fabulous, if not a wee bit too thick and creamy. Price of suite was reasonable compared to other similar 4* places.

Stayed in November 2023

It’s really takes very long time to check in and they always have problems. For example, this time at the check in they said my booking is not found, kinda lost. They needed to make a new booking on the counter. It’s really annoying - checking in is disaster at the hotel.

I love it all this is the second state I choose this hotel for business

Stayed in November 2023

There is no reservation flexibility where if someone needs to leave at the middle of stay

Stayed in October 2023

One lady was really not helpful or polite charging me 80aed for a small blood stain aint my fault that my period came and just a small stain, and saying you have to pay it bc you made it with blood like I didn’t do it on purpose …. Unprofessional behavior especially coming from a woman not tolerable

The location in business bay not that far

Stayed in September 2023

There is construction going on in close vicinity to hotel. Not the best thing if you have plans of getting some sleep in the day time. I asked to get my room changed to be further away but receptionist was reluctant to do so saying it was all the same. I arrived a couple of hours earlier to check in and was told I have to pay half the days rate even if I had requested for early check in

I liked the modern design.

Stayed in October 2023

Water flies in the room, a/c control not working properly, water temperature control lacking maintenance

Breakfast

Stayed in October 2023

It was not shown during the reservation that there was no elevator and the apartment was chosen for me in the fourth floor and this is very, very bad as well as a narrowness in the entrance from the restaurant equipment and tools in the first floor and also the hygiene is very bad between the floors.

Stayed in September 2023

The arab receptionist lady is very rude and she need to have etiquette class on how to speak with customers.

Nothing

Stayed in September 2023

The bed sheet was excessively washed and the their is white stain on them. If you will ask for fork or spoon they will tell you to order some food to make tis service

Nothing wrong he people was really rude

Stayed in September 2023

- They refused early check-in request by 1 hour - Pool closed at 8pm only but GYM open 24 hours - Staff has no experience about the area - Bar Attendant is very rude !! I request for snacks despite it is in the menu , he insists me to order from restaurant not from bar because he pertained that he is busy serving beers others

Breakfast is good very if you need hot drink other then tea of coffee , you have to pay !!! AED 25 for Cappuccino, very expensive Hotel is new and clean

Stayed in July 2023

Forgot my airpods in the room and when i called to get them back, one of the two ear pieces was missing. Despite several attempts at convincing them that there should be two ear pieces in the box, they never gave back the other one.

Friendly staff at the reception, good location

Stayed in July 2023

one of the staff opened the door while im the room and all they did is apologize. don’t recommend any one to go .. they obviously dont care about their customers and i was regular customer.

Stayed in May 2023

breakfast - very limited options housekeepers - when I had the do not disturb sign on they called the room while I was sleeping to ask if I want to clean my room and when I didnt answer they called again, so I answered and i clearly said that I don't need room cleaning now, so they came to the door and kept knocking so loud and frequent! and then another day I put the “make your room” sign on and left the room and came later in the day and the room wasn't cleaned! like what is the purpose of the sign if we are not gonna use it! and then on the check out day I called and asked the valet to bring my car and I asked the receptionist to send someone to help me with the bags - after 30-40 min no one came. so I dragged my stuff and went down and found out they didn't even get my car!

the location, the room, the pool was great

Stayed in May 2023

Too pushy to pay. I got a call after midnight to pay for food I had eaten at the hotel. I had come down at 1 am in morning to pay. I hated it

staff

Stayed in May 2023

Rooms very noisy. Outside/Street noise very high. Room also lacked warmth. Has potential to be much better. Breakfast terrible! Quality and offering.

Location Style of lobby/entrance

Stayed in February 2023

had many problems with the Wi-Fi not working. long wait to check in

nice staff, facilitated late check outs, cleaners are friendly, free water

Stayed in May 2023

They failed in all the small details. 1) I arrived at the hotel with a 2nd booking to extend my stay and I told them in advance. However, I was called to make the check out at the end of my 1st booking. So the person that did my check-in did a bad job. 2) I refused the cleaning service at 3 pm but I left the room at 5 pm leaving the light on at the door calling for making the room. I came back to the hotel at 11 pm and the room was not made. No one was able to see the light on for 6 hours! I had to call at 11 pm to ask for it and had to wait 20 min for them. 3) I asked for a takeaway cup in the breakfast as I was running out of time for work. They said that they are not allowed to provide that. Definitely, they have to take care of a lot of details to improve the experience of travelers.

Stayed in May 2023

Hard to get Taxi in this location or it is my luck, I am not sure. The food table in my suite has a permanent dirty stains and chairs has stains as well (attached photos). The receptionist Huda has an attitude, she keeps interpreting while I am explaining the issue with my room card, until I frankly asked her to let me complete my sentences then response, it is civilized attitude, furthermore, it is part of the job to listen to customers, unfortunately, she didn’t apologize or showed any remorse. However, this kind of behavior could greatly effect my decision of booking this hotel again.

The hotel has an amazing vintage decoration and the staff in general were very nice and kind. The breakfast has an excellent varieties; from Mediterranean and western as well. The pool which is located next to the restaurant is clean and safe guard was there all the time.

Stayed in March 2023