The hotel was opposite to a night club and there were noise until past midnight . The room was too hot and the AC didn't work.

Breakfast was very good, and the location was walking distance to many sights.

Stayed in April 2025

Sauna was cold, sometimes jacuzzi was cold too. Noise from the cars, from the club and noisy air conditioning system.

All is clean and nice. Not far from the centre.

Stayed in April 2025

Overall experience is 2 rating. What’s most important in service industry is the way the staff responds to the guest. From front desk to room cleaner, everyone has a rude attitude, Including the staff at restaurant.

Noting to like, its just any other hotel.

Stayed in April 2025

1- Towels have strong smell of chlorine, it is impossible to use for sensitive to the chlorine people. 2 - Breakfast is complete disaster. Very limited choice, cheap sausages. Coffee machine issues coffe with low quality coffee taste and lower temperature. 3 - Room windows are so dirty, you cant see through clearly. 4 - Room lacks thorough cleaning.

Untrainned, but polite and trying best personnel.

Stayed in February 2025

The breakfast staff need to pay better attention to food levels. I came down to breakfast and there was literally no hot food left, and about 8 guests just milling around looking for food. Staff had no idea. I had to go tell them. I wait 20 mins and no food came out. Also, the spa is a great facility for the hotel and it’s awesome it’s open so late. However, it’s always dirty with used towels piled everywhere and no clean towels available. Two nights (out of the 3 I stayed there) I had to ask for towels to be brought down. No one seemed to know whose responsibility was. The second might, despite waiting more than an hour, no towels were delivered. Fortunately I had brought a towel from my room as a back up and used that, but of course that meant it was soaking wet when I wanted to shower in my room. For the price charged, I expected better

The hotel was in a great location, the rooms were comfortable and clean

Stayed in December 2024

There was cold from the windows and noise from the road in front of the hotel. The sound isolation is poor, so it's hard to get sleep. We agreed on early breakfast but it was not ready by that time.

Fancy lobby

Stayed in January 2025

The housekeeping was somewhat nonexistent and could have been there at least to offer daily. I shouldn't have to hunt for towels and basics. The ATM wasn't operational and staff seemed to have no idea of when. There were some panels and unsafe areas in the stairwell, and the breakfast could have been made better.

The wifi was good, and the location was convenient.

Stayed in December 2024

Our room was a king bed with a futon. When we arrived there was no futon. We requested it. The bed was brought but no sheets, pillows or bedding. We had to request 5 times over a space of 5 hours to receive it. The room temp was set at 30 degrees. This is extremely hot to sleep in. We called reception at 2am and he said it was a whole hotel issue and couldn’t be fixed. We had to sleep with the window open all night in minus temps to try and regulate the temp. The next day I spoke to the manager and was told an engineer would fix the issue by turning the ac/heater off. It wasn’t fixed and we had to do the same thing for the second/final night of our stay. There were only 2 towels in our room (family of 4). There were no gowns in our room even though other guests had them. We went to use the pool and was told that there were no towels available. We had to go back to reception to request towels to use the facilities. They sent 2 regular size towels and what looked like a bath mat for 4 of us to share.

Clean hotel in a central location

Stayed in January 2025

Not very clean. Mixers malfunctioning. Very noisy. Spa not clean. Located on a fast busy road.

Stayed in December 2024

The biggest issue was the terrible soundproofing; I could hear everything from the adjacent rooms and the hallway, which made it very difficult to get a good night’s sleep. Additionally, there was an unpleasant odor in both the bathroom and the room itself, which was quite off-putting. Overall, these problems significantly impacted the quality of my stay. I hope the management addresses these issues for future guests.

Stayed in November 2024

Bathroom had some wierd smell where we already complaint

Very good

Stayed in November 2024

Fan noise in the toom like in a plane, the staff could not be bothered to fix the noise although I complained twice. - The spa is disappointing, small pool, no staff, white florescent lights, no water bucket for the steaming in the sauna, and no one to ask for assistance. - Passive staff, polite but not helpful.

Comfortable bed, convenient location

Stayed in November 2024

Room Lighting,Dishes(Not plates,spoons,forks,...)no place for dinning,Breakfast was very poor with low material quality.Small swimming pool.

WIFI,Location

Stayed in September 2024

Staff Pool Room location...

The pool is very small. Extera bed was uncomfortable and it had a bad placement... The staff were not friendly...

Stayed in August 2024

Some staff definitely need more training to stay at reception. Very unpleasant to talk to her and unprofessional to handle any situation. All she can say is it’s not our problem, instead of finding some solution with us, plus no one is blaming anything.

New hotel in nice location, and nice sauna, jacuzzi. I forgot something at the hotel and helped me to find things back! Thank you

Stayed in August 2024

We experienced a full electrical outage during our stay, which affected the entire hotel—no AC, no water, no electricity! Despite this, the hotel refused to offer us any refund. I couldn't stay elsewhere either, as they threatened to charge us for one night if we checked out. The following day we checked out and receive the refund and made us charge the commission from Booking.com.

Hotel has a great location

Stayed in August 2024

The service, particularly for breakfast, should be improved. The staff is flaky and not enough glasses and suitable bowls provided for cereal. The service efficiency and quality is below average. During my staying, the pub staff like getting together for chatting, rather than providing services.

In general, the hotel is a place to stay. Don’t expect more. Due to the location, next to a main road, the noisy bustling streets is expected. When we were staying, electricity was cut off for six hours. During which time, there is no water supply. After checking with staff, there is no alternative solution, like electricity generators, is in place.

Stayed in August 2024

The property lacks a manager for general oversight. It falls short currently in nearly every aspect. Breakfast doesn’t begin until 08:00, but isn’t even ready at 8:00 and staff acts like you inconvenience them by showing up for breakfast. Simple requests like a glass of milk take 20 minutes before being brought to the table. The air conditioning is fixed at 27c. The room does not cool down below this temperature, and sleeping is therefor not enjoyable. Even with calls to the reception this could not be changed. Noise. One side of the hotel faces a nightclub, which gets extremely loud, whilst the other faces a road. If you value silence at night, this is not the place for you. The hotel tries to cater to a luxury clientele, but currently falls short in nearly every aspect.

The facilities like the pool and gym are nice. The property is generally nicely designed. The front desk staff does their best to accommodate, but lacks the actual power to change things.

Stayed in August 2024

service bar and restaurant

room and facilities

Stayed in August 2024

Front desk staff kept talking Russian and helping other people while I was checking in. First room smelled like smoke. Steak was served with plain (wtf?) pasta. Overall room looks nice, but details are really getting bad. shower not very hot, drain didn’t work properly. The place was probably nice when it just opened, but it’s not being kept as well as it should. 1 bathrobe? No slippers. Why do All guests have to give of passports? It’s the sum of all these sort of acceptable things, which make it that we for sure won’t come back.

Location is nice, overall how it looks is nice. Breakfast also was nice (minus the coffee, even from the bar).

Stayed in July 2024

The location had significant downside for us. It is located between a busy intersection and a nightclub, resulting in noise from traffic and loud music that made it difficult to sleep at night. Because of this, I wouldn’t stay here again. If you’re not sensitive to noise, it’s a good hotel overall.

The hotel is clean and new. Rooms had comfortable beds and clean bathroom/ shower. The breakfast had a good selection of hot and cold foods, fruits, pastries, drinks. Vernissage is conveniently located across the street, which we enjoyed visiting often. Other attractions required a bit of a walk, or a cab ride.

Stayed in July 2024

We had issues with the TV and Air Con - stayed fir 6 nights and could not get it resolved Communication was a challenge and I think that’s probably the issue

Exceptionally clean … Rooms were immaculate

Stayed in July 2024

We had a cut of electricity for 2-3 hours and they didn't propose us a drink or something to apologise.

Really modern and perfectly situated. Great breakfast. We could book a really nice tour with a guide for quite a good price, the tour was amazing and I highly recommend it.

Stayed in July 2024

Seemed a little disorganized this time, lots of new staff. We paid on checkin and were asked to pay once again on check out until I produced the receipts of payment.

The rooms were large and well maintained. The facilities and locations are excellent. This was the second time for us to stay at the hotel and loved the property and the restaurant, although we preferred the earlier menu. The breakfast was good although the offerings had reduced (we missed the crepes from the earlier visit) Overall highly recommended

Stayed in April 2024

Our experience at this hotel was extremely disappointing. The AC in our room failed to regulate the temperature effectively, leaving us sweating and uncomfortable throughout the night. Attempting to alleviate the heat (24-26 degrees), we tried opening the window, only to be met with noise from a nearby nightclub, restaurant, and the hotel's parking lot. Despite multiple complaints to the hotel staff, we were met with a series of excuses: blaming the humidity, technical issues, shifting from winter to summer mode. When we requested reimbursement for the remaining nights due to the mentioned conditions, we were denied on the grounds that our reservation was made through Booking.com. Even after involving Booking.com in the dispute, the hotel's solution was merely to change our room, ignoring the fact that the AC issue wouldn't be solved. Additionally, during one night of our stay we only had cold water for bathing and the issue was only fixed the next day.

Room has a comfortable bed, good quality linen/pillows and was clean. Breakfast is ok (cold cuts, breads, sausages, eggs, some fruits, sweets), there is room for improvement regarding options, but food was tasty. Close to the Vernissage and 15-25 minutes walking to see the main touristic points and restaurants.

Stayed in April 2024