We booked a Gigante room but it was located on the 7th floor under a slanted roofline. This cut the usable space in the room by about 30 %. One side of the bed is so close to the slanted ceiling that even a shorter person of 5’7” would bang the head on the roof beams. Terrible room for a premium price. No decent place to sit. Room had one beat up desk chair and a plastic “beach chair”. Otherwise you had to sit on the bed. We had to ask for our room amenities to be replenished daily. Otherwise no coffee or tea replaced. Bed was also extremely hard. We would not stay here again and would not recommend to anyone else. They are many better choices in Vienna.

Convenient location to museums/ public transportation

Stayed in December 2024

loud music from the bar.

comfortable bed. staff friendly and helpful. amazing location.

Stayed in December 2024

We were disappointed with the breakfast as not only was it very expensive, a number of dishes were cold. The air conditioning in the room did not work particularly well and left the room feeling quite stuffy, especially at night.

We loved the location, it was close to all the Christmas markets we came to visit. The rooms were also beautifully decorated and clean. The staff we interacted with were extremely friendly and welcoming.

Stayed in December 2024

There were no hot drink making facilities in the bedroom. The room was far too warm and stuffy

Its location and quirky interior

Stayed in December 2024

- Party in the hotel bar - they could change the breakfast buffet a bit from day to day, there could be a sweet option lile crepe, pancakes, kaiserschmarrn..

- SPA area - Breakfast quality

Stayed in December 2024

The room clean was missed and we had to ask for fresh towels. Room was then cleaned at 7pm. Didn’t like the window from the room to the bathroom. There was a wooden panel to cover it but it had holes in (see pic) No coffee/tea making facilities in. Breakfast wasn’t included in the rate so we paid extra on the first morning. At 28eur per head, although nice, we didn’t think the breakfast was worth that much and there was no toast making facilities. We ate out for the rest of our stay.

Loved the proximity to the Rathaus Christmas markets. Great restaurant. Nice room.

Stayed in December 2024

They room was very noisy I dint slept all night their is construction going on in the hotel I believe so never again to this hotel I regret

Staff very welcomed

Stayed in December 2024

Room giving out on noisy street (tram). Breakfast good but too expensive.

Original styling. Great staff !!! Some drinks for free in minibar.

Stayed in November 2024

The whole concept of the room. No comfort whatsoever.

Centrality

Stayed in November 2024

As a 4 start hotel was expecting more in terms of service specifically without the need to ask for refill of free amenities (mini bar) if staying for more than one night

Good location and very hippie place

Stayed in October 2024

The air conditioning is too loud in the small rooms And the dials do not clearly state what is hot or cold .room always at wrong temp. In room 214 there is light penetrating from the right upper corner which can not be blocked, comes from the top edge of the curtain.

Stayed in October 2024

Lacking basic maintenance. Safe batteries were completely drained. Some sheets not very clean.

Location is good.

Stayed in September 2024

The pillows could do with improvement as two large pillows are standard in hotels. My partner struggled to sleep with one. There is no cold air con so the room was very hot and the street is noisy only when the window is open though. If you are going in the height of summer it might not be suitable.

The hotel was very cool. The mini bar was cool and one of the cleanest hotels I have stayed in.

Stayed in September 2024

The disappointment – was the bedroom. I booked a medium bedroom on booking.com which was meant to have a double bed. Instead, I had two single beds pushed together – so rather uncomfortable. I asked the receptionist if a topper could be put on it, or something done to create a double – nothing happened so clearly no. I had asked for a bath but was told these rooms came with rain showers. Despite this, a basic shower was in the bathroom – not a rain shower. I had also asked for an upper floor as I wanted a quiet room, and a note was put on my reservation. I got a noisy lower floor room that looked out on the road - so early morning wake ups! I asked for a kettle and tea on two days – got nothing. Asked for the AC to be looked at (it did little more than blow warm air) and again – nothing happened. The finishing in the room was off, it felt shabby and not the chic type.

Aspects of this hotel are fantastic – the restaurant, the breakfast, the bar, the location etc. The staff were friendly and helpful.

Stayed in September 2024

This time round I got a room with no space for lugggage or hangers- which I did not like.

Top location and service

Stayed in September 2024

Room size was extremely small- almost a attic room. Window positioning made the room very hot. There is no space for luggage or stand.

Quirky decor and good location. sustainability measures are good.

Stayed in September 2024

you feel that the hotel is starting to get old

Nice funky hotel with a good location

Stayed in September 2024

The bathroom had mould in the corners.

The location was excellent, the staff were friendly, the room was attractive and clean. The Dachboden was a pleasant attraction.

Stayed in September 2024

I recently stayed at the 25h Hotel in Vienna, and unfortunately, my experience was marred by a troubling issue with the staff. Despite my clear checkout time, housekeeping began clearing my room prematurely (before my checkout!!), which was quite inconvenient. When I approached the front desk, I was met with an unprofessional and rude receptionist Kaya who immediately started blaming the housekeeping staff, suggesting that they might have stolen something? This accusation was unfounded and unnecessary, creating an uncomfortable and stressful situation. The girl on the front desk ended up telling me (and might I add, very rudely) that I am more than welcome to go back to my (by the time completely stripped) room. The whole situation could have been sorted with a polite apology as I can 100% appreciate that there are far worse things than having to check out early from a hotel in Vienna. The lack of proper communication and the hostile attitude of the receptionist overshadowed what could have been a pleasant stay. The handling of the situation was disappointing and reflected poorly on the hotel's customer service. I hope the management addresses these issues to ensure future guests are not faced with similar situation. And I would like to add that the housekeeping staff were as shocked as I was when I came back to my room. Yet, they were professional, polite and apologetic.

Clean room, good value for money and great location.

Stayed in September 2024

Don't stay on the top floor, it's right below the bar which is super noisy until 1am

Stayed in July 2024

Some rude employee ( young blonde girl at the reception), dark, small and noisy room, terrible room view ... J

Location

Stayed in September 2024

It was the second time we stayed and we experienced an uncomfortable situation this second time, with a reception worker, Kaja...she treated us with indifference, not at all pleasant or helpful...a shame. I should know what it is visible face of the hotel, and due to treatment like this, clients can be lost.

Good choice of hotel both for its location and for its facilities and buffet. It was the second time we stayed and we experienced an uncomfortable situation this second time, with a reception worker, Kaja...she treated us with indifference, not at all pleasant or helpful...a shame. I should know what it is visible face of the hotel, and due to treatment like this, clients can be lost.

Stayed in August 2024

AC was extremely loud. The room ("medium") was small.

Tab water is drinkable. Location is good.

Stayed in August 2024

The shower drain was completely clogged. Breakfast is too far expensive.

Rooftop terrace

Stayed in August 2024

No coffee machine in the room We didn’t get towels instead of the one we left on the floor We had difficulty sleeping due to noise outside.

Very stylish The staff in the lobby and the restaurant were helpful. Lovely breakfast and lunch. The rooftop bar is really nice.

Stayed in August 2024