we got room on the first floor to the inside of the area where all guests smoke so we could not open our window because we would get cigarretes smell

beds were clean and comfy

Stayed in October 2023

The room was small

Location

Stayed in July 2023

Elevator was out of order. There is no minibar in the room.

Nice staff. Good location.

Stayed in August 2023

They didn’t tell us they’d be doing work directly above our room at 7am. It took two days to replenish the soap in our room. The room was shabby and the hotel needs some care. There’s no vending machine or similar so late night arrivals have no food options until the next morning.

Good location near the Prater park and close to trams, trains and underground.

Stayed in September 2023

in general the cleanliness of the corridors room cleaning is done every three days the bathroom in the room with the door broken and which opened when you were inside the rusty faucet the third bed was a small armchair, we were three adults

the kindness and helpfulness of the staff

Stayed in September 2023

-

small but cute

Stayed in July 2023

No elevator although it mentioned while booking. Internet didn't work except for first and the front desk are clueless.

Rooms were clean, big

Stayed in August 2023

No wifi signal in room 106

Stayed in August 2023

It s ok if you want to spend time around Prater.

Stayed in August 2023

when choosing a room, the photos did not match the expectation. Only soap and shower gel in the room. A spring sticking out of the sofa

Good location and quiet area, friendly staff

Stayed in August 2023

there is no kitchen or fridge, and even teapot

about 30 minutes to the centre, nice white room, personal is ready to solve your problems

Stayed in August 2023

The AC in our room didn't work at all, it was very hot. The room was also pretty noisy, the windows in our room were situated on a side of a little patio that was downstairs and people there were a lot loud. The bathroom smelled weird. Would expect more for the money we paid.

The location was good, easy access to subway.

Stayed in July 2023

There was no fridge

It was clean, comfortable, and close to the center

Stayed in July 2023

We didn’t have hot water the first night and weren’t warned about it. Some switch were really old and it looked a little bit abandoned.

Pretty clean and large bed. Good luminosity and not too far from the metro.

Stayed in August 2023

There is no AC

The dorms are ok and with good space

Stayed in July 2023

no tv no fridge ignorant staff they have no idea of the city

close to the centre and the train

Stayed in July 2023

No air condition, some room is very noisy with opened windows in summer. Missing proper cleaning in bathrooms. In some rooms even the electricity is missing.

The price is great, but dont expect too much on this price.

Stayed in July 2023

Hotel does not meet the 3 stars requirement. We booked a superior apartment but it could not be called an apartment... Just a room with double bed and a sofa bed, cramped all together, without space for 3 people (cannot imagine 4 people fitting in it). No AC (a ventilator is provided instead), no fridge, no TV in the room. We had to open all windows during nights, not very comfortable sleep. Sheets having stains on them. Reception functioning during the day only. No possibility for breakfast, no bar, no facility for a coffee in the morning - the closest place at 500m+. It was strange the fact that there was no possibility to secure the door from inside so anyone knowing the access code could enter the room (this might give a feeling of insecurity).

The hotel is near Prater and quite central, in a quiet zone. It was a quiet hotel during our stay. Received full information about check-in before arriving. Good approach with the codes - in this way we didn't need more keys or card access, all of us could come and go independently. The price for our stay was very good. Hot water existent.

Stayed in July 2023

It was extremely hot and the A/C wasn’t working. They had added some desk fans but we slept badly.

All automatic with codes

Stayed in July 2023

No AC and quite uncomfortable the beds.

Location

Stayed in July 2023

Waking up at 2 am from other guests, and never having stuff on site apart from a few hours at the afternoon

Waking up at 6 am from a fire alarm :)

Stayed in April 2025

For the love of God - please avoid staying there if you want to enjoy your time in Vienna. Nothing is as it's shown - when I asked why we are not given a room similar to the pictures, I was answered those are made 20 years ago. We weren't given alternatives, explanation, we were only told - that's it. Trust me, I could've easily given - 10, if I was able to.

Besides a guy at the reception desk who met us initially, everything else was a totally disastrous experience - what we booked as double deluxe bedroom turned out to be a hallway with a bed in it. We had communicated in advance that we will travel with our son and will pay additionally at the place - no one knew about it, and we were told that the person we've been in contact is not working there any more, thus we had to somehow sleep there as we had no alternative. On top of that, every morning the fire alarm started blasting out - the doors locked, elevator not working - no way out and information - no one picking the phone or replying to messages - only two hours later, as you will see from attached screenshots.

Stayed in April 2025

Disappointing Experience – Needs Improvement When I arrived at the hotel, I wasn’t given the codes for either the main door or my room. The receptionist insisted that the details had been sent by email, but I never received them, which made check-in unnecessarily stressful. Cleanliness was also disappointing – the room wasn’t properly cleaned during my stay. Towels weren’t changed, and the rubbish bin wasn’t emptied. The receptionist was not polite sometimes, which made the experience even less pleasant. Overall, the stay fell short of expectations. There’s definitely room for improvement in both service and facilities.

Stayed in April 2025

Wi-Fi wasn't available in the room when we arrived. After a day n half finally received it in our room.Ran out of toilet paper and no staff to assist for new roll. We didn't see any staff whole 4 days .

Location was easy access to metro .

Stayed in March 2025

I was here again for another city visit! The Train-Station is five minutes vor walk.

Stayed in March 2025