Opernring 11, 01. Innere Stadt, 1010 Vienna, Austria
#67 of 399 hotels in Vienna
Guests' ChoiceBased on 940 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.9
Staff
9.0
Value for money
8.4
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Ellene
United StatesBreakfast expensive
Location
Stayed in April 2024
Reviewed: March 31, 2024
Lior
IsraelThe Hotel is in the perfect location, walking distance to almost everything and public transport is right there if needed. The staff was the kindest. We were able to check in early and the stay was a dream. We will definitely come back!
Stayed in March 2024
Reviewed: March 26, 2024
Matthew
United KingdomBeautifully clean and quiet hotel, friendly and accommodating staff. Large deluxe suite with fantastic view from the balcony.
Stayed in March 2024
Reviewed: March 26, 2024
Judy
United StatesInsufficient closet space. No drawers to put clothes. Confusing lighting controls.
Location. Location . Location Great breakfast. Good Staff.
Stayed in March 2024
Reviewed: March 26, 2024
Saad
Saudi ArabiaNo free parking. About €30 a day. The card didn't work for the first night.
Close to thr opera house and most of the tourist attractions.
Stayed in February 2024
Reviewed: March 25, 2024
Kuršu
LatviaPrices of Vienna :)
Great breakfast. Great staff, always helpfull. When we left early we asked for breakfast boxes, they prepared amazing boxes.
Stayed in March 2024
Reviewed: March 24, 2024
Jessica
United KingdomRoom key didn't work, we had to keep returning to reception for the master key.
Fantastic central location for exploring Vienna. Well equipped room, comfortable bed. Balcony overlooking the Vienna Opera House. Helpful, friendly staff.
Stayed in March 2024
Reviewed: March 22, 2024
Margotann
MaltaToo warm with central heating
A must stay for your next visit to Vienna. Centrally located, large and comfortable rooms and definitely worth the money. Staff are very polite and helpful
Stayed in March 2024
Reviewed: March 19, 2024
Martha
United StatesI loved this hotel! Rooms are gorgeous and pretty spacious, everything was clean. Breakfast was delicious. Location is perfect, you can walk easily to the museums, I'd definitely stay here again.
Stayed in March 2024
Reviewed: March 18, 2024
Yaniv
IsraelFantastic location, very quiet, very comfortable bed, modern and clean, high-quality breakfast
Stayed in March 2024
Reviewed: March 18, 2024
Georgia
CyprusVery good location. Polite friendly staff- gave helpful tips to get around. Fantastic breakfast. Very clean. Very nice decor. Was pleasantly surprised with large room - loved it. Will definitely return.
Stayed in March 2024
Reviewed: March 18, 2024
Cristina
RomaniaThey didn’t clean the room for 3 days even if I ask to do it
Very nice room and decorations, great location
Stayed in March 2024
Reviewed: March 14, 2024
Julie
GreeceThere was an unpleasant aroma on entering the hotel and in the reception area. Also it would have been nice for a lounge area .
The staff were very helpful and polite. The rooms were stylish and comfortable. Breakfast was very good.
Stayed in February 2024
Reviewed: March 14, 2024
Jekaterina
Latviaroom interior is very nice.
Stayed in March 2024
Reviewed: March 11, 2024
Dejan
CroatiaNothing :)
Perfect location to explore the city on foot. Big and compfy room, super clean.
Stayed in March 2024
Reviewed: March 9, 2024
Ahmed
OmanBreakfast
Location
Stayed in March 2024
Reviewed: March 8, 2024
Richard
GermanyPillows are a little too soft.
Location, friendliness of staff and the breakfast was good.
Stayed in March 2024
Reviewed: March 8, 2024
Marie
United KingdomTea facilities in room. Very annoying that no extractor fan to bathroom and couldn’t door open so very steamy
Great location so as expected room fairly small.
Stayed in March 2024
Reviewed: March 8, 2024
Noel
IrelandA place to sit & enjoy a drink would be nice - we had pre dinner drinks in Le Meridan
Excellent location - Staff were very friendly & helpful- Room was a good size & nicely decorated & breakfast was very tasty
Stayed in March 2024
Reviewed: March 1, 2024
Laura
GermanyI really loved it :)
Stayed in February 2024
Reviewed: February 29, 2024
Fatemah
KuwaitThe pillows are a bit thin so might need to order extra pillow.
Great location just across the opera house ! And walking distance to centre and nice cafes to have breakfast. I booked the deluxe suite and the room was spacious and had small balcony overlooking the opera. The room is well designed with good choice of materials when you enter the toilet is on your right ( only bidet ) then when walk in the room you will see the bathtub and shower with rain shower as well. There is a Nespresso machine and kettle. Plugs are all over the room and on the table with usb and type c plugs. You can connect your phone to the tv. The iron is by request. The room had good lighting. I didn’t book the breakfast so I can’t judge. The staff I dealt with were very accommodating helpful and kind ( Lina , Magdalena, and Boyalina). I had a concern regarding the warmth of the room and the floor heating was turned off and had good nights sleep the rest of the stay.
Stayed in February 2024
Reviewed: February 24, 2024
Liza
IsraelNothing
Everything was very good and comfortable. The location is perfect
Stayed in February 2024
Reviewed: February 21, 2024
Dominique
SpainWe were very happy with our stay at Hotel 011. It is a very comfortable hotel with nice, quiet and clean rooms, good value for money. The location was perfect for our needs: we were able to walk to the museums, the opera, the Stephen's Cathedral area and restaurants, it is 2 blocks from the Karlsplatz subway station and the main tram line has a stop within 1 block from the hotel. Excellent breakfast, with hot and cold dishes and freshly squeezed orange juice, fruits, different types of bread. The staff was pleasant and helpful at all times. We will definitely stay at 011 again on our next trip to Vienna. 😊👏🏾👏🏾
Stayed in February 2024
Reviewed: February 18, 2024
Steph
Romania-
Gorgeous hotel. Will definitely book again when i’m back in viena.
Stayed in February 2024
Reviewed: February 17, 2024
Deirdre
IrelandEven though it was February the heat in the room was beyond comfortable. We asked could we turn down the heating and were told we could only turn it off and to open the windows. It never got colder even with the windows open
Fantastic location, lovely staff and gorgeous rooms
Stayed in February 2024
Örebro, Sweden
Saarbrücken, Germany
Salzgitter, Germany
Newberry, US
Split, Croatia
Nendaz, Switzerland
Worcester, UK
Lefkada, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content