Facilities/Staff

Location

Stayed in August 2024

Sofa bed small, no main desk, spare bed not made up

Location

Stayed in August 2024

We got the room where the air conditioner didn't work It took a while for them to find a solution

The location of the hotel is good Neat, clean and comfortable rooms

Stayed in August 2024

The lobby was in a state of disarray and was quite disconcerting. It was rather diminutive in size, making it challenging to maneuver large luggage to the elevator.

The location is ideal and highly convenient. The cleanliness is impeccable. The beds provide utmost comfort.

Stayed in July 2024

The A/C hardly worked so it was quite warm in the room, the shower leaked dramatically so we had to consistently pack it with towels

The ease of being close to everything.

Stayed in August 2024

Breakfast is very poor. The service is very bad both at the reception and at breakfast. Sometimes they say hello at the reception, sometimes they don't. The cleaners didn't always leave water in the room, you had to ask. The man serving breakfast is trying hard, but you can see that he is not professional, distracted. The girls don't try at all, they don't approach, they don't ask if you would like coffee or tea. When asked at the reception if it would be possible to get medicine for pain, they answered rudely, this is not a pharmacy for you. No humanity, no understanding, no professionalism.

The place is in a very good location, near the opera house. The hotel is newly renovated.

Stayed in July 2024

We were told breakfast was 7:30 until 12 so we had along lie after travelling and there was hardly anything left and wasn’t topped up . Next day there was 1 young girl on breakfast and service was poor …. Not offered coffee or cooked to order menu …. Fruit flies in fruit juice …. Seemed to be doing a lot of apologising for things they couldn’t supply ….. ( ketchup …. The salmon and eggs ) Breakfast was poor for the money spent on this hotel … I feel it should be a highlight .

Very stylish rooms , great location ,

Stayed in July 2024

There was aircondition in the room, but although it was set to 16 C, there wasn t any cold air coming out. We couldn t sleep at all due to high temperature in the room!! If this is not fixed, don t go there.

We stayed in the family room. We liked the staff, we liked the breakfast. Everything was clean!

Stayed in July 2024

location is very good, no lobby for the hotel and first look is very wird, the room itself is old fashioned altough clean and tidy, problem was when we arrived at late evening, our room was already prepeared but it wasnt our room...they gave us the key to other peoples room, we opened the door and found open suitcases, lucky for everone no one was physicaly there, we got another room with a glimps of a respone ahhh- it is another room-we did not exepct any upgrade or compensation but no one even tought about approaching us with explenation...it went on like if nothing happened

we did not have any breakfast

Stayed in June 2024

Batroom floor very very slipery!!!!!!!!!!!!!!!!!!!!!!!!and dengeruos. not even one hendle to kip you safe. I slept (skid) fortunatelly without harm. You were lucky...... I will not recomend the place to enybody....

fortunatelly without harm. Bad bad bad..............

Stayed in May 2024

Very late check in, at 3:30pm. No in room dining service. No balcony room available. No view room available. So photos when you book doesn’t match the reality from the view perspective.

Very good location, easy access to the main landmakrs in the city. Hotel is clean, has elevator.

Stayed in May 2024

The room was too warm- air con is centrally controlled. We had to move rooms which was marginally better.

Great hotel, great location

Stayed in March 2024

If this is not the worst hotel option for that money, then what is it?

Stayed in May 2024

the toilet

location

Stayed in April 2024

I ordered a take away breakfast for 1 for the last morning since one of the persons staying had an early flight and couldn’t have it in the morning when breakfast was opening , so I asked to be ready the evening before, the receptionist said it’s all sorted out and when I went to pick it up there was no packed breakfast, apparently they made it for that morning and trew it away. No breakfast for that person and no refund for the unused service I initially payed for.

The boutique hotel is very stylish and neat, property is well designed and the rooms are extremely clean. There is nothing I could fault for the overall service and rooms!Visiting during Easter we had a nice surprise and got the Easter bunny visiting our room and even in the breakfast time they had painted boiled eggs. Very nice touch indeed! Breakfast staff was lovely and professional

Stayed in April 2024

My window was blocked by a tank. The breakfast was very poor, no room service (seems it's optional in Austria!)

The room is nice, spacious and clean but overlooks a tank. The staff were friendly by Vienna standards

Stayed in March 2024

The bed is uncomfortable and the airconditioner is not strong enough.

Clean rooms.

Stayed in March 2024

Noisy room, including strange noises from walls.

Only the location

Stayed in February 2024

Do not stay here! The staff are very rude. I had bed bugs, photos of bed bug stains attached below and bites. I stayed in the hotel for 2 nights. The first night - nothing. After the second night (so the 3rd day), woke up with bites. I have a strong reaction to bed bugs, I am a medical professional and I know what I am talking about. The staff refused to believe me and treated my family and I like dirt even though we were very understanding about the situation. In these cases, new rooms and sheets are offered with some kind of compensation. We only asked that our most recently used clothes be washed and dried and returned. The staff said multiple times “no bed bugs but we will do their laundry for them” and I pushed back and they would respond with “maybe you just got dirty sheets” which is an appalling justification. Why did we get dirty sheets in the first place??? We understood that mistakes happen so we acted calmly but they immediately acted hostile and condescending towards us. They sent a rude lady to our room who over turned one side of our bed and I showed her all the blood smears and she BARELY looked around the bed and said “no bed bugs here”. The behaviour towards us was arrogant and racist compared to other Caucasian guests. No accountability or apology was offered. It was as if they were doing US a favour. The hotel room is also not worth the price they charge. You are paying for the location. Please put your money elsewhere.

Location was ok…better hotels with better locations but you are basically paying for the location

Stayed in January 2024

No good beeakfast. Very cold place

Stayed in January 2024

We booked a suite and it was not a suite, two beds in one room so it was not comfortable when traveling with an older child. Upon arrival we asked for a family suite which I presume was more like a suite but none available.

I liked the location and the hotel was very clean.

Stayed in December 2023

They do not clean the rooms properly. Pillows are way too soft to non existent. Bed covers are for singel beds only.

Friendly staff. Good location. Central to everything.

Stayed in December 2023

The room was over heated and we struggled to sleep. The mattress topper is foam, which is extremely hot to sleep on. In the five nights we were there every night was disturbed due to the heat.

The size and layout of the rooms, as well as the location.

Stayed in December 2023

Poorly managed Small details missed -Bathroom had minimal shower gel - asked for replacement - didn’t happen Only two coat hangers in the wardrobe Asked for a corkscrew - not one available in the whole hotel so ended up going to le meridian next door to open a bottle of wine Over- priced for what it was Room was big but sparse

Location

Stayed in December 2023

Internal window, pillows were extremely soft and not useable , shower was not functional and everyday we had to ask for more towels as we were not provided with one each . No kettle in room . Reception did not provide any general hotel information on checkin .

Excellent location , clean room , large king size bed , a good number of power outlets .

Stayed in December 2023