Communication with certain staff members could be improved.

Food was fantastic and staff were very attentive on the whole but one individual was surly.

Stayed in February 2025

While the stay was great, some details felt like cost-cutting, such as the minimal toiletries and no disposable slippers. No spoons in the room :(

We had a fantastic stay, especially enjoying the modern wellness area with great saunas, a whirlpool, sauna body oils, and salt cups for the steam sauna. The selection of teas added to the relaxing atmosphere. Breakfast was perfect, with a great variety and the option to make fresh juice. We’d definitely come back!

Stayed in February 2025

The rooms are large with a huge corner-sofa-space. The design is modern & stylish. The dinner is a fusion between Alpine & Asian cousin. Dog-friendly hotel. The value for money is excellent for Kaprun.

Stayed in January 2025

Only one note to one staff member at breakfast (on the last day) who was rude and patronising. But the rest were always friendly and nice - always helpful.

Everything. The Hotel is beautiful, modern decor but still cozy and nice. The room was the perfect size, with a great layout, loved the wardrobe and the Spa is perfect after a day in the snow. Nice and relaxing. And the relaxing room to read with a blanket was a delight. We loved every single day and it was a perfect holiday break. The breakfast is amazing, I could have had breakfast for 3 hours. We will for sure stay again.

Stayed in January 2025

Very bad wi-fi signal in the last rooms on the second floor (edge of the building), impossible to watch anything on Netflix etc on your laptop

The accommodation exceeded our expectations! Perfect accommodation if you want to come with your dog - there is special part of hotel where guests can stay with dogs, there are beds and bowls for your dog. Breakfast was amazing - with plenty options, it changes slighlty every day. Very nice and large wellness area, beautiful pool outside. Very calm location with a great view.

Stayed in September 2024

Poor Internet

Amazing, clean, location and view

Stayed in July 2024

I can't say I disliked something, however I have several observations: - all the staff can speak English but they prefer German. 95% of guests were from Germany or Austria (basing on vehicle registration numbers). Therefore they prefer German and it happens that they talk to you in German :) - there is no air conditioning in the rooms, however we spent couple of hot days in Kaprun (30 C degrees or morel) and our room was not getting too hot at all) - instead of shampoo, you get some organic soaps to wash. They are really OK but if you cant live without a shampoo, take your own one :)

We are quite demanding customers and we loved our stay. We had the room no 213. Its windows are facing huge meadows and mountains. There is also a creek which is whispering all the time (not too loud, but calmly). The room has everything a family needs. Separate bedroom for kids (with real door to be closed!), dressing room (wardrobe) where you can unpack all your stuff, toilet separated from bathroom and quite big living room. There's also a balcony. The hotel itself has two swimming pools (interior and exterior one), play room, saunas, adults getaways, relaxing rooms, good restaurant, jacuzzi etc. Water in the exterior pool was a bit cold (August) but it was OK to swim. Breakfast were superb. Staff was very friendly and helpful. And most of all - in second part of August Kaprun was not crowded. At all. No problems with restaurant places, no queues, which was very relaxing.

Stayed in August 2024

Super slow restaurant

Very nice hotel, beautiful outdoor pool & nice SPA area

Stayed in August 2024

beautiful, modern, excellent food, super friendly employees, will definitely come back

Stayed in August 2024

The hotel seemed understaffed, e.g. we needed to self-check in and were provided with very few information, facilities were opening later, there was a very long waiting time to be served in the restaurant…

A stylish hotel with great amenities in a beautiful location. The food and the pools/spa are excellent. The room was large and comfortable.

Stayed in August 2024

Everything was great.

Great experience with helpful staff. Great breakfast.

Stayed in August 2024

Check out time 11.00

Mountain view

Stayed in August 2024

Nothing

The view is amazing. Clean suite. Delicious breakfast

Stayed in August 2024

nothing

every thing

Stayed in July 2024

Indoor pool could have been warmer for us in the rainy cold days, the pool outside was in some process, if the pool in important to you check that it’s available in the days you’re there.

Beautiful room with mountain quiet view, breakfast, and comfortable parking.

Stayed in July 2024

We had a perferct stay. Zero faults. Comfortable rooms, beautiful design, great food (rich breakfast and delicious diner) and the utmost attentive and kind service. The summer regional card included free or discounted enterance to many local activities. We came as a large family, including grandparents and grandchildren and enjoyed the hotel's facilities.

Stayed in July 2024

None.

Everything related to the property is excellent. The staff is always cheerful and smiling. All services are available at the property.

Stayed in June 2024

clean and cozy room, nice spa and yoga facility

Stayed in April 2024

Solid soap/shampoo is not pleasant

Great breakfast, comfortable beds

Stayed in March 2024

We were in the loft and the “chill out” area was tucked away with no natural light. The ceilings were also quite low across the room and in the bathroom so we banged our head a few times. Also would’ve been great to have a TV with Netflix options not just cable

Unbelievable facilities - huge sauna and pool area. Breakfast was fresh with a lot of options for everyone. Room was clean and spacious. Good value for the price.

Stayed in March 2024

There was nothing that we didn't like.

The Hotel is decorated really well.The Hotel is spotlessly clean.Breakfast is fantastic (plus great coffee) Staff really friendly and go out of their way for you.In a super location just a short walk into town.

Stayed in March 2024

The only minus was that there was no sparkling wine at breakfast :)

The breakfast was delicious with all kinds of different options. The room was big and nicely decorated. Staff was friendly. The hotel is not in the direct city centre but still within a walking distance, even with ski boots.

Stayed in February 2024

The only miss was parking - it was full when we arrived, same for the garage and we had to park on the street.

A great hotel for a stay in Kaprun. The room was modern, spacious and very well equipped. Large bathroom, comfortable to use. The breakfast was very good, a great selection of fruits, vegetables, eggs, cheese and bread. Personnel was very friendly and helpful.

Stayed in February 2024

The room service was rubbish. For this money, you'd expect empty glasses/cups in the room to be washed...well not (two consecutive days and in two rooms. Similarly, an empty water bottle was left on the table in the room. Additionally, you don't want to meet the cleaning staff in the Spa in the afternoons.

Breakfast was amazing and the restaurant staff was very helpful

Stayed in March 2024