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Reviews of Aparthotel Kristall This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kellerdörfl 5, 5541 Altenmarkt im Pongau, Austria

Review Score

Based on 43 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.5

  • Location

    9.1

  • Facilities

    9.2

  • Staff

    9.7

  • Value for money

    9.3

  • Free Wifi

    7.9

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Showing 1 - 25

  • Reviewed: August 22, 2024

    9.0
    Great stay at Aparthotel
    • Leisure trip
    • Group
    • Junior Suite with Balcony
    • Stayed 2 nights

    We were 4, two couples, booked a junior room. The host upgraded our booking to a suite. I think the hotel was renovated recently. It was super clean. Breakfast was good enough in the morning and it was included in the price. The parking was free as well. I asked for a bike and they provided me a good one :) The owners were very friendly, trying to prepare our requests with smile.

    Stayed in August 2024

  • Reviewed: July 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Amazing hosts, very good breakfast, clean and comfortable. Hiking and biking trails directly on the doorstep

    Stayed in July 2024

  • Reviewed: July 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    The owners are very kind and help alot

    Stayed in July 2024

  • Reviewed: March 12, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Crystal Double Room
    • Stayed 7 nights

    Excellent and super hotel as previous years (10 years). Absolutely nothing to complain. Super friendly owners (Liesbeth and Gerhard) and staff.

    Stayed in March 2024

  • Reviewed: January 30, 2024

    10
    Retrotechnology
    • Leisure trip
    • Travelers with friends
    • Crystal Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The best hotel in Altenmarkt, great service. the best of the best.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    10
    Perfect stay for fair amount of money.
    • Business trip
    • Travelers with friends
    • Crystal Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was nothing we didn’t like. We were given an upgraded room and the sauna area was much better than on pictures.

    The owners are extraordinary and put a lot of effort to keep this place perfect in every detail.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Crystal Double Room
    • Stayed 4 nights

    It was a very pleasant stay, the owners are really nice explaining everything, wellness was really amazing - we used Finnish and steam sauna after the skiing (infra sauna is there also), there are different rest rooms with relaxing decoration. In fact the stylish decoration was everywhere, making the stay very pleasurable. Breakfast is rich and the owners are there making sure that everything is perfect.

    Stayed in January 2024

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights

    Outstanding hospitality! super clean propert, very spatious rooms, great service, tasty and healthy breakfast, perfect location. Highly recommended

    Stayed in September 2023

  • Reviewed: September 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Crystal Double Room
    • Stayed 5 nights

    we came back for the second time, everything was perfect!

    Stayed in August 2023

  • Reviewed: August 23, 2023

    9.0
    Stay in a very quiet, relaxed and well maintained hotel.
    • Leisure trip
    • Solo traveler
    • Crystal Double Room
    • Stayed 3 nights

    - If I have to say something: The room was advertised with balcony, Unfortunately that was not the case. But no big deal.

    - Very nice quiet location near forest and fields. - Still at walking distance of the village. - Very clean and well organized. - Very kind personnel - Good quality mountain bikes can be used for free. (E-bikes for a fee) - Very relaxed sauna facilities. - Free parking - Card for discounts included.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 2 nights

    Wonderful location. Very pleasant caring owner and staff. Clean spacious apartment, delicious breakfast.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    The owners are very nice, Elizabeth and Gerhard are charming, a welcoming family atmosphere, advice and guidance and direction to places of entertainment, we had the opportunity to sit with them for a drink and an interesting conversation, they provided us with everything we wanted and beyond

    Stayed in July 2023

  • Reviewed: July 27, 2023

    8.0
    Nice hotel, clean and neat
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 8 nights

    Breakfast was less than my expectation compared to last year (in Tirol) in a 3-star hotel in Austria. The buffet was not always full. On few occasions there was a real shortage of basic offerings such as eggs, meat cold cuts and cheese. Unfortunately, the owners were not nice to us. They complained that the kids are leaving food on the plates, something that I personally accept but they are kids, and we are staying 8 nights in your property!! The owners also teased us more than once both the husband and wife for the extra boiled eggs we asked for my little daughter. I really wanted to pay them an extra 5€ for the eggs but didn’t want to ruin the atmosphere. We had a strong feeling that they are policing our plates during breakfast to see what and how much we ate. Was not comfortable to say the least and again, we stayed for 8 nights and 9 days… Might be a cultural difference but still 8 nights guests, kids, summer vacation are factors to consider in a hotel that accepts families...

    Very clean and neat room. The room was large and confortable as expected. We got an upgrade to an appratment. The facilities are well kept. The entire hotel is VERY clean and nice. The yard is beutifull and includes a small play ground for the kids. The atmosphese outside in the yard and playgound is outstanding. Parking is convenient. the hotel location is excellent. The owners were attentive and helped us with a special request... thank you.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    8.0
    One of the best places to stay near Altenmarkt in Austria
    • Travelers with friends
    • Crystal Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The lady at the hotel was really pinpointing a lot of things. When we sat on couch outside she was coming again and again keeping the pillows in order. It was really like she was there keeping an eye. The man there was really complete opposite and funny and helpful always. I am sure because of him the hotel must be getting more ratings.

    The hotel was really comfortable and beautifully maintained.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Everything, gerhard snd lisabeth are great, the location, outdoor facilities for kids

    Stayed in July 2023

  • Reviewed: July 4, 2023

    10
    You need calm, kindness, do not hesitate
    • Business trip
    • Solo traveler
    • Crystal Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything…

    Stayed in June 2023

  • Reviewed: March 26, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Crystal Double Room
    • Stayed 7 nights

    Super hotel. Nothing to complain. Super friendly staff as previous years. To be recommended.

    Stayed in March 2023

  • Reviewed: January 27, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Crystal Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Very friendly owners, who spoke excellent English. We would recommend them and will hopefully return again in the future

    Stayed in January 2023

  • Reviewed: January 24, 2023

    10
    Amazing
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 7 nights

    It was amazing week in Aparthotel Kristtal in Altenmarkt. In arrival day we were upgrade to bigger and better apartment. It was the better option for us and our two cats :))) Owners, Family Wolfsteiner are charming people., with smile on their face all time. Every request was done, every problem was resolved. They helped us in all problems. Appartment was very nice, clean and full equipment. Breakfast were very rich and full of local flavors. This place is worth to be there.

    Stayed in January 2023

  • Reviewed: January 3, 2023

    10
    We had great Holliday at Kristall Hotel.
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    The very nice owners of the hotel!!

    Stayed in December 2022

  • Reviewed: September 2, 2022

    9.0
    I am speechless.
    • Leisure trip
    • Family with young children
    • Crystal Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    I am speechless. No Way it’s only 3 stars hotel, it is way more . amazing place, Great location in Altenmarkt. the boss was treated with honour and hospitality. and our room was veryyy clean and beautiful. Definitely highly recommended. Thank you so much

    Stayed in September 2022

  • Reviewed: August 15, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Absolutely amazing. Perfect location, beautiful house, nice people, great breakfast. Thank you for everything! :)

    Stayed in August 2022

  • Reviewed: April 23, 2022

    9.0
    Nice frienly family run hotel
    • Business trip
    • Solo traveler
    • Crystal Double Room
    • Stayed 4 nights

    Roomy, friendly with a good atmosphere

    Stayed in April 2022

  • Reviewed: January 27, 2025

    7.0
    High expectations but felt like not welcomed in the end
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 3 nights

    We were really looking forward to this stay. The description and reviews promised friendly hotel with wellness and ski bus next to the hotel. Right on arrival I found out we cannot use the wellness as it's prohibited for the kids under 12. I totally acknowledge the right for the owner to set such rules. But why not state it in the description if it's advertised as a family friendly place? I have tried to propose to the owners in a very polite way that it would be fair to state it in the description. I have received 5 minutes stories about how this is legal rule and all they do is oblige to the Austrian laws of preventing kids enter the sauna. Why to try to give a feedback as a customer si all you get is set of lies. BTW: ski bus is really next to the hotel but goes only once a day and for the rest of the day you need to walk to the city - again something you don't want to do with kids. Having been there as adults the review would be more positive.

    Room was spacious and really clean. Kitchen was fully equipped and overall the room was comfortable and nice to stay in.

    Stayed in January 2025

Showing 1 - 25

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