Kärntner Straße 32-34 / Eingang Führichgasse 1, 01. Innere Stadt, 1010 Vienna, Austria
#45 of 400 hotels in Vienna
Guests' ChoiceBased on 739 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.9
Facilities
9.0
Staff
9.2
Value for money
8.5
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 24, 2024
Hadi
AustriaThe price/night needs to be more attractive to business travelers.
The location is perfect—a comfortable place to stay—friendly and helpful staff.
Stayed in July 2024
Reviewed: August 24, 2024
Anastasiia
United KingdomAll was amazing . No issues at all and highly recommend
Fantastic rooms - modern and clean , good locations , attentive staff and exceptional food
Stayed in July 2024
Reviewed: August 23, 2024
Fajer
KuwaitToo high rate for the facility-
Booking
Stayed in August 2024
Reviewed: August 23, 2024
Veselka
BulgariaAbsolutely everything. Modern furnishing perfectly blending with classic architecture. Spacious room. Welcoming lobby.
Stayed in August 2024
Reviewed: August 22, 2024
Siobhan
IrelandWhen room was cleaned towels were all taken away and we were only left with 1 towel but were checking out the next morning anyways so didn’t complain. Also bathroom bin wasn’t emptied when we checked into our room but we didn’t complain about this either as everything else was perfect. Amazing air xx dorm g
Such an amazing central location, right beside main shopping street and city sightseeing bus tour/ opera etc all right around the corner.
Stayed in August 2024
Reviewed: August 22, 2024
Eran
IsraelGreat location , large rooms, modern, clean
Stayed in August 2024
Reviewed: August 21, 2024
Thamara
Saudi ArabiaSame breakfast everyday!
The location and staff were the best!
Stayed in August 2024
Reviewed: August 20, 2024
Christos
GreeceGreat people , always caring for the customers We experienced excellent hospitality
Stayed in May 2024
Reviewed: August 18, 2024
Gina
EgyptHousekeeping
The reception and the concierge team. Super Location
Stayed in August 2024
Reviewed: August 17, 2024
Nasser
United Arab EmiratesNothing at all, just small comments the bathroom does not have ventilation system, but you can open the window and refresh the air.
The hotel located in the heart of Vienna and near the main shopping streets and tourist attractions. room was renovated and has all amenities, including tea and coffee. bed was comfortable. staff were friendly and helpful.
Stayed in August 2024
Reviewed: August 17, 2024
Jingyi
CanadaEverything!
Stayed in August 2024
Reviewed: August 16, 2024
Hong
HungaryThe hotel is in a great location, in the heart of the shopping street, close to all the popular attractions. The hotel staff is very professional, especially the concierge staff at the gate, who are very enthusiastic and helped us a lot. I will definitely choose to stay here again next time I go to Vienna.
Stayed in August 2024
Reviewed: August 16, 2024
Hong
HungaryThe hotel is in a great location, in the heart of the shopping street, close to all the popular attractions. The hotel staff is very professional, especially the concierge staff at the gate, who are very enthusiastic and helped us a lot. I will definitely choose to stay here again next time I go to Vienna
Stayed in August 2024
Reviewed: August 15, 2024
Varghesemt
IndiaBreakfast is not as expected
Very good staff & good location
Stayed in August 2024
Reviewed: August 13, 2024
Nikola
CroatiaMostly details: the staff at breakfast speaks poor german and english, towels to thin for this category of hotel, very firm matress on the sofa bed, no complimentary bottle of water in the room despite heat wave weather.
The location, very comfortable rooms, the very friendly and helpful staff on the reception.
Stayed in August 2024
Reviewed: August 12, 2024
Adam
United StatesVery nice room, the staff was great and it was in an excellent location.
Stayed in August 2024
Reviewed: August 12, 2024
Janet
United KingdomNothing noted
Great location. Rooms were clean, elegant and modern decor. Beds were very comfortable. We all slept really well.
Stayed in August 2024
Reviewed: August 10, 2024
Iakovos
United KingdomGreat place in a super convenient location. The room was very comfortable and the people were super friendly!
Stayed in August 2024
Reviewed: August 7, 2024
Glenda
AlbaniaThe room was small, difficulties to pass from one side of the bed to go to the bathroom
The position of the hotel, closed to cathedral. The bathroom was in the right size. It was clean
Stayed in June 2024
Reviewed: August 6, 2024
Gina
EgyptThe breakfast, no vegan items except fruit. No smoked salmon, no steamed or grilled vegetables. There is nothing to eat if you are vegetarian. The breakfast staff, although they take your room number the keep following you to sign or pay, not even waiting until you finish your coffee. There is no water amenity in the room. The balcony was so dusty and unclean. Spiders in its corners.
The reception and concierge team were so friendly. The location was super. I love this hotel
Stayed in August 2024
Reviewed: August 5, 2024
Alan
IrelandSome rooms close to lifts. Be careful when you check in. Good idea to check.
Location. Friendly staff. Clean. Great value.
Stayed in August 2024
Reviewed: August 5, 2024
Diana
CanadaNothing
Location is excellent. Atmosphere charming, esp lobby and bar. Front desk staff exceptional. Excellent value for money.
Stayed in June 2024
Reviewed: August 5, 2024
Boris
HungaryAir conditioning didn’t work
Everything else
Stayed in August 2024
Reviewed: August 5, 2024
Awhale
SwitzerlandThe location is great, very central & near major sightseeing spots. The staff were friendly and helpful. The room was clean and spacious and most importantly very well air conditioned (we were in Vienna during 35C days and our room was always cool and comfortable.) Would definitely stay here again.
Stayed in August 2024
Reviewed: August 2, 2024
Elmira
SpainVery good location, right in the centre of the city but conveniently tucked away from the main streets and tourist crowds. Friendly staff. Our room was quiet, clean, cool in the summer. I was in a wheelchair and everything was comfortable except for the entrance, but we managed.
Stayed in July 2024
St. Paul's Bay, Malta
Rome, Italy
Calella de Palafrugell, Spain
Vila Nova de Milfontes, Portugal
Cali, Colombia
Aviemore, UK
Asnelles, France
Yarm, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content