Heinestrasse 15, 02. Leopoldstadt, 1020 Vienna, Austria
#259 of 396 hotels in Vienna
Guests' ChoiceBased on 1909 hotel reviews
8.0Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.8
Staff
8.9
Value for money
8.1
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
Xiaoyue
TurkeyBunk bed side didn't have curtain at all. Kids were woken by daylight very very early!!! That's a joke.
Room is big and quiet
Stayed in May 2024
Reviewed: May 24, 2024
Aleksandra
RussiaVery nice hotel, nice and clean room. the room was spacious. wifi was great. the staff were super friendly and willing to help. the pizza in the hotel restaurant was really good and authentic. the hotel is about 26 walk from Stephansplatz (city center)
Stayed in May 2024
Reviewed: May 24, 2024
Katalin
United KingdomThe bathroom was a bit run down and the carpet had big stains but didn’t bothered us much be honest.
Great location, huge room with a balcony. Quirky decor and lovely staff. Lovely restaurant that offered 10% off for hotel residents.
Stayed in May 2024
Reviewed: May 14, 2024
Alexandra
GreeceThere was no TV
Polite people and nice location Comfortable bed also
Stayed in May 2024
Reviewed: May 4, 2024
Christos
GreeceFor the price it would be better to include also breakfast
The location was fantastic and the neighbourhood was quiet enough.The room has everything you need and the staff was very kind!!!
Stayed in April 2024
Reviewed: May 1, 2024
Erika
MexicoOnly the extra bed was not so comfortable.
Its location, the staff, everyone was so helpful and kind. They kept oue luggage. The breakfast is really good.
Stayed in April 2024
Reviewed: April 29, 2024
Stanislav
BulgariaEverything seemed fine. This is my second stay at the hotel and I am still not disappointed in anything.
Nice room, very pleasant staff. The room was spacious and very comfortable. The hotel is within walking distance from city center, and not too far away from the UN center in Vienna. It is easily reachable by public transport from the airport. I strongly recommend it.
Stayed in March 2024
Reviewed: April 28, 2024
Sofiko
Georgiavery delicious breakfast, friendly staff, good location, love it
Stayed in April 2024
Reviewed: April 12, 2024
Mlačić
CroatiaAll good
Vicinity of everything and beautiful staff
Stayed in April 2024
Reviewed: April 9, 2024
Eliza
RomaniaEverything was perfect!
Everything from the room, the staff, the location to the incredible coffee and food!
Stayed in April 2024
Reviewed: April 3, 2024
Catalina
SpainLa cama suplementaria horrible
Stayed in March 2024
Reviewed: March 31, 2024
Patricia
Italyit wasn’t very clean, and the sofa bed was the most uncomfortable thing I have ever experienced.
breakfast and restaurant was yummy and the staff is very nice. location is good.
Stayed in March 2024
Reviewed: March 30, 2024
Hamlet
GermanyCarpets inside of the room could be cleaner
The stuff, service, breakfast, daily cleaning.
Stayed in March 2024
Reviewed: March 30, 2024
Delioska
North MacedoniaNA
The staff was very friendly, super helpful and they made us feel welcomed. The place was cozy, warm and clean and the location near the centre with a 20-25 minutes walk which was a perfect distance to explore the rest of the city. Food was also very delicious! We'd be definitely coming back here if a trip to Vienna is in the making again.
Stayed in March 2024
Reviewed: March 27, 2024
Andrea
SpainThe only thing missing from our room was a mini fridge! Apart from that everything was great!
Very pretty, modern and clean! The staff was very friendly and it was very convenient that the hotel had a restaurant that would serve breakfast and dinners. Very smooth and nice stay overall! Would recommend
Stayed in March 2024
Reviewed: March 26, 2024
Maryia
LithuaniaLocation, room, staff
Stayed in March 2024
Reviewed: March 20, 2024
Hakobyan
ArmeniaVery clean room and a friendly staff
Stayed in March 2024
Reviewed: March 20, 2024
Virginia
BrazilThe hotel is comfortable and the front desk is kind and accommodating. Check in was fast and easy. please order a pizza at the restaurant downstairs!! Really really good!! We arrived late and had 2 delicious pizzas!
Stayed in March 2024
Reviewed: March 17, 2024
Rebecca
United KingdomVery small lift with lots of stairs if busy
Great large room, friendly staff and great breakfast options
Stayed in March 2024
Reviewed: March 16, 2024
Sorina
RomaniaFood, ammenities, hotel staff, hotel position
Stayed in March 2024
Reviewed: March 10, 2024
Kateryna
Romaniaeverything was super, clean beds, clean bathroom, the size of the room is excellent, the temperature control function in the room is special, thank you, this is very cool! The restaurant left a mixed opinion because the pizza is excellent, very tasty, but the breakfast seemed to be a small portion and separately tea for 5 € is too much! There is not enough electric kettle in the room! Otherwise, everything is super location and cleanliness is the most important thing, we were satisfied (with a child everything is fine)
Stayed in March 2024
Reviewed: February 29, 2024
Cristian
Romaniathe carpets in the room were dirty and they do not offer any slippers which extremy weird for a hotel. in the bathroom, the shower had fungus in the corners and the hair dryer was very old abd had dust in it.
great location, the staff was amazing. every single person on the staff was amazing, super nice, warm and extremely helpful.
Stayed in February 2024
Reviewed: February 27, 2024
Aleksandra
SerbiaThe room was clean and styled very nicely! The inside of the hotel was colorful and awesome. Overall it wa's a cool place to stay for a night. We had breakfast too, it was lovely and the staff is extremely friendly.
Stayed in February 2024
Reviewed: February 26, 2024
Bianka
HungaryEverything was great!
Great location, kind staff, comfortable bed , clean room.
Stayed in February 2024
Reviewed: February 25, 2024
Olga
Estoniaexpectations completely coincided with reality
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content