We arrived on the day of our 40th wedding anniversary, and I'd asked for chocolates and wine to be put in the room for arrival . They were there so I was really pleased. Rooms spacious, hotel clean and tidy throughout. Nice breakfast. Just a short walk to U Bahn to get into central Vienna. Would highly recommend.

Stayed in April 2025

The breakfast, it’s very poor, they can improved it Except that, everything was great

Stayed in April 2025

Our room was fine but slightly dowdy when compared with the public areas, which were much more modern. Our safe would not lock and it took 2 days to repair, by which time we had left. In favour, they dod offer to change our room to get a working safe, but it would have wasted too much time so we declined.

Breakfast and the breakfast rooms were very good, with the usual cold cuts and cheeses. More kinds of cereal would have been welcome. The beds were nice and firm and the duvets etc very nice. Very large safe which, unfortunately, didn't work. Very good location, not so pretty but with good transport links to the palaces, the airport coaches and coach links to Slovakia. Trams and metro an excellent system for getting around of a 3-day rover ticket.

Stayed in April 2025

Location was ideal to explore the city as the hotel is near the tube line 1, which takes us to Stephenplatz. It is also at walking distance of the train station, to supermarkets, shops and restaurants.

Stayed in February 2025

The reviews hyped the breakfast so much, that I was a bit disappointed with the variety, expecting more cooked foods, and less ready made, but it is a good breakfast in a nice well-lit dining room with helpful staff, so no complaints here either :)

The rooms are very spacious, with great reading lamps. Everything was clean, the bed comfy, the staff fabulous. The locations is also better that it seems, because it is well connected by tram and tube.

Stayed in March 2025

The room had a little dust around the floor

Warm and comfortable, thanks to mr. Christian who welcomed us on our arrival. Great breakfast

Stayed in March 2025

We enjoyed an absolutely amazing stay in a newly designed luxurious premier room that offers a lovely and peaceful view of the inner courtyard and as always the most comfortable beds and excellent linens. The Caroline breakfast is the "best in town" and such a value because they offer a wealth of top quality, freshly prepared and continuously replenished Austrian-Viennese breakfast options. Delicious!! Waking up is a pleasure knowing what awaits us, the guests!! Truly the owner is caring and classy (in a good way ;-) by making these wise choices in the hotel operations and employing such friendly and helpful, hard-working management personnel from the office-front desk of the hotel to the breakfast and housekeeping staff. We look forward to another opportunity to book our stay with Hotel Caroline. Many blessings!!

Stayed in December 2024

Good breakfast comfortable room close to restaurants

Stayed in December 2024

The kind staff

Stayed in February 2025

Breakfast was not

Clean good hotel

Stayed in February 2025

It's a good location with great friendly staff. The bed was made every day along with fresh towels. I loved it. Will be coming back!

Stayed in February 2025

Not sure about the area... seemed shady at night, but we had no issues. The elevator was kind of tiny.

Close to a bus stop. Comfy bed, good size of the room, nice bathroom. Good breakfast, starts at 6.30, good to know when leaving early.

Stayed in February 2025

Nothing at all!

I had a wonderful stay at this hotel! The room was beautiful, spacious, and bright, with plenty of natural light. It was also very clean and well-maintained. The staff was extremely friendly and always ready to help with anything we needed. Although the garage is located on a different street, it is just a minute walk through the hotel, which was very convenient. The garage itself is large, secure, and closed, so we felt our car was safe. The breakfast was decent. The location of the hotel is perfect, just a short distance from the city center. I would definitely recommend this hotel to anyone visiting the area – we were pleasantly surprised by the overall experience!

Stayed in February 2025

Better lighting at the reception area would be good (there was still some construction work going on). Duvets on the smaller side, tables in the breakfast area very close to one another.

Very good communication beforehand - we had to cancel one of the rooms on short notice due to a medical emergency and staff was super nice about it. Hotel is located a short walk from Vienna Main Station. Huge modern room located at the rear of the building (the modern part) with big wardrobe, a sofa, desk, 2 small tables and chairs. A/C and heating. In the fairly large bathroom shower over bath, underfloor heating. Very clean. Night light for guidance from bed to bathroom. Good breakfast was included in the price.

Stayed in December 2024

The Wi-Fi was quite weak and slow, there was no kettle or slippers in the room. The ventilation in the bathroom was poor.

The hotel is only 1 km from the main station, which is very convenient. There is a bus stop, a metro station and a tram platform near the hotel. I used the "O" tram, which connected to different parts of the city. The hotel was very good for a 3-star hotel. The room, except for slippers and a kettle, had almost everything. The breakfast, although the same every day, was varied and typical European: coffee/tea, croissants, various pastries, sausage, cheese, juices, Nutella, etc. I definitely recommend this hotel and I will definitely stay here again.

Stayed in February 2025

My room was facing a tram rail-changing area, the noise from the wheels were really annoying. The venting is not the best, the room has a bit of humidity caused smell which wasn’t much of an issue if you leave window open for a couple of hours.

Very friendly staff who speaks both German and English. The room is spacious. Very comfortable bed and pillow. Overall very clean.

Stayed in January 2025

There was nothing about the Hotel that we could find fault with

From the outside, Hotel Caroline does not look particularly impressive, but the inside has been extensively remodelled, with the inclusion of a new section, and is very substantial. The staff were very friendly and welcoming. Our room was exceptionally spacious, well-maintained, comfortable and quiet. The breakfast buffet provided a good selection of options. Hotel Caroline is not right in the centre of Vienna, but the city's public transport is so efficient, this hardly matter. For us, its location quite near Wien Hbf was important, as out arrival by train was latish, and our departure a few days later, was due to be quite early

Stayed in January 2025

Perhaps the smell of cigarettes outside of the room, which is unfortunately common in older hotels in Vienna, but that's a minor con in comparison to all the pros.

Nice and large room, good breakfast and good location. I would happily return here.

Stayed in January 2025

There’s a ventilation system in the inner courtyard that can be heard at night, though it’s fine if you keep the windows closed. While the hotel is near the historic city center, the immediate area feels a bit run-down, and some people might not feel completely comfortable walking back late at night. Personally, I didn’t have any issues.

The hotel is well-located, with easy access to the subway and tram, and about a 15-minute walk from the main train station. I stayed in a Deluxe room in the newer building, which was spacious and comfortable. The fitness room is well-equipped, and the breakfast offered a good variety, including vegetarian options. Overall, a good choice with a very fair price-performance ratio.

Stayed in January 2025

The most friendliest staff. Very clean and very good location.

Stayed in January 2025

Locatin was far from downtown and airport and we get there by Uber, which is expensive

Love the property, bedroom was large and confortable, heating. The Hotel foyer was nicely decorated. Breakfast room was large and breakfast was very nice with some varieties. Hotel was very clean.

Stayed in December 2024

It was good and friendly staff.

Stayed in December 2024

We informed the hotel that we would check out early and that we wanted to reserve a taxi before arriving there. When we went to the reception on January 11 to remind us of this, we were greeted with a meaningless negative attitude. I must say, everything was really perfect until that moment. Of course, this negativity left behind by Caroline Hotel, a hotel competing with 5-star facilities, is only related to that person. But I would like to note this. We would like to thank all the employees for everything except this unexpected rude and antipathetic approach. Caroline Hotel is a really good option.

5 stars! Clean sheets, a spotless white bathroom, cleaning is done every day. Towels are changed every day. Breakfast is satisfying and diverse enough. A hotel above the 3 star category in European standards. The location is very close to public transportation, buses pass in front of the hotel, tram and metro pass 100 meters away. You can reach anywhere in the city in a maximum of 20 minutes. We were very pleased. We were very pleased with everything except 1 staff behavior. I will not give 5 stars due to the extremely rude and disturbing way the receptionist on duty spoke on January 11, 2025.

Stayed in January 2025

Everything was great. Close to public transport and very very very clean.

Stayed in November 2024