There is no staff which means there is no Security. The area is full of homeless people and drug users who know there is no staff and will constantly try and succeed to enter the hostel. Bags were stollen and someone was robbed at knifepoint IN THE HOSTEL. They will stay in the lobby and threatened me if I didn’t let them in. Room 1 is completely unsafe as it is in the lobby. If you are a girl and staying there ask to change rooms if you can (there is no staff so good luck). Honestly just don’t stay here, it’s not worth it.

Good facilities but without security it isn’t worth it.

Stayed in December 2024

No one to ask for any Info.

I liked the closed in beds that provided privacy.

Stayed in November 2024

Creepy men were wandering around the hostel and around 9 of them tried to barge inside and we had to bang the receptionist's door to wake her up, as soon as she came out, they all ran. The receptionist called the owner of the place, he came did nothing but just yell at 2 of the homeless people and told us not to let any strangers in and left. I couldn't sleep properly because I kept walking up everytime i hear something out the door. The next day morning, when I went down to the lounge to have my breakfast, there were a couple saying how 2 men came in, opened the luggage storage and stole some luggage and left. Thankfully one family caught their's in action, but other ones are just gone. The city is beautiful but this experience alone didn't pass the whole safety check for the stay. They need to put curtains as the whole lounge area is fully visible to the outsiders and they look at us like we are some aquarium fish.. they also need to put someone in the reception for 24/7 as they have their main door open.

the room was okay according to the price

Stayed in December 2024

I stayed at this hostel for only two days, but I felt very unsafe. People who are not guests can easily enter since there is no security at the reception. I heard about luggage being stolen and even an incident where someone threatened a guest with a knife the night before I arrived. Additionally, there is a room located outside the secure access area, which increases the risk. While the location and facilities could be good, the lack of security makes it hard to recommend. Adding a security guard would greatly improve the experience.

The sheets and towels were clean and seemed to be new, but the pillow is hardly worth considering-it's practically nonexistent and serves no purpose.

Stayed in December 2024

The day I got here, the pin for the main door didn't work. I had to contact them to get a new pin and had to wait until 3 p.m. to get my room number and pin. And the luggage storage door was just open; the pin didn't work. I've been staying in hostels for the majority of my trip, but this one has been the most horrific experience. When I read the reviews about homeless people in front of the hostel before booking, I didn't take it too seriously. But when something horrendous happened to my fellow roommate, my concerns started. My fellow roommate was robbed at knifepoint when she tried to come to the hostel room around 2:30 a.m. Homeless people somehow get inside, and there's no reception or security. Since it's all a pincode system, they just get in. They do not look homeless 90% because they have good shoes on, good jacket and also wear a backpack to make it look like they're also one of the people staying at the hostel. The very next day, my fellow hostelmates and I were sitting in the lounge. There was a homeless guy sleeping there, and we didn't want to wake him up, but he eventually woke up and tried to get inside the hostel to use the bathroom. When we didn't allow him to pass through, he threw his Coke bottle at the door, went outside, and started making gestures at us. Thanks to one of the other girls who speaks German (that's what they speak in Austria), who called the management to inform them of this, we were told to call the police. It took the police more than 30 minutes to come to the location, and that was after calling the second time. By the time the police arrived and we told them what happened, they drove around the hostel to look around and then left. After about an hour, 1 woman and 2 men were sitting right opposite to the hostel and was looking into our lounge as we were sitting.

The pin system is nice, and the kitchen is well-equipped. There's cleaning done every day.

Stayed in December 2024

I don't recommend this Hostel to any one, for safety reasons, it may reach to life safety. The doors opens by codes and no one from the stuff existing (only cleaning girl) strangers always enter after any guest before the doors close and they make troubles. I was staying only one night and the police came twice because of robbery happened and a man with knife threatened a girl. As for my experience I left my luggage for a couple of hours after I checked out (it was written that there is a place for luggage you kan keep them for a while) first the door lock of this place where broken and the Managment knew that, then when I came I found one of my gabs stolen and when we called them they said its not our responsibility. I then called the police and they investigated .... after a couple of hours the hotel sent me an email that my bag was found and is existing at another branch of the Hostel 20 mins by car far from the one we where staying, I went there found that all the valuable things are stolen. Conclusion ... even if leaving the bags is under our responsibility, fixing the storage lock is the Managment responsibility and written down everywhere that you can leav your luggage is also a responsibility, also being robbed in a branch and finding the bag in another branch is something need to be invested. I WILL SUE THEM.

Location is near to central station, but strangers and wired people always around entering the place cause a lot of troubles and danger.

Stayed in November 2024

I felt very unsafe! It was really easy for anyone to get inside. One evening my friend and i came back and there was a homeless person sleeping in the common room. He was drunk and tried to get into the hallway with the dorms. When we told people to keep the door closed and not let him in, he became aggressive, shouted and through his bottle at the glass door. That same evening there were more people, looking at us from through the glass wall of the common room and trying to get in. We were really scared and called the police. The night before three people had managed to come in and made their way to the first floor. They had a knife and robbed a girl that was checking out, trying to catch an early train. We informed the hostel about everything and i really hope they will improve the security. It was a scary experience and i am glad we left the next day.

Stayed in November 2024

Stayed 4 days linen & towels didnt change

Stayed in November 2024

there is a common fridge , where i lost a sandwich and some milkshake i had bought from billa

amazing location , a hop away from Sudtiroler platz staion which connects to all modes of transport

Stayed in September 2024

AWFUL - AVOID!!!! When we arrived there was human poop on the floor of the bathroom and a man was getting dressed in the hallway. Looking at other people's reviews this is not an uncommon occurrence - homeless people enter the hostel often as the security is poor and there are no staff onsite and the reception is only occasionally manned (during the day). The room itself was terrible - they place the unwashed duvet inners and pillows directly on top of the beds and you are expected to do the covers yourself, the only plug points are by the floor by the door - not near the bed or a table or anything. There's no lamp or anything. There was a misunderstanding with my booking and despite being told I could pay at reception with my card when I got to the reception I was told they did not accept card, nor did they issue receipts for cash payments. The communication was also slow and despite messaging about issues the previous night I only received a response at 12 pm the next day. The self check in system is also terrible with the website constantly crashing

Stayed in November 2024

The soundproofing between the rooms and the corridor was close to non existing. One could hear EVERYTHING from the neighbours…..

Perfect location for us, we needed to catch a very early train to the airport. So for one night it was fine. It was clean everywhere, easy self check-in.

Stayed in November 2024

great location, really clean, the self service things work very well

Stayed in November 2024

Room 1 is too cold because of no heater. Furthermore, it is the closest room to the outside.

Stayed in November 2024

All good for me.

Amazing place and localization, room clean and comfortable.

Stayed in November 2024

Great location. Self check in facility - there is nobody to wait for you. The common area is super clean and comfortable. Beds are fine.

Stayed in November 2024

Noisey, smelly, checkin system unfriendly . Wouldn’t book it again

Location is great if you using I tbh train

Stayed in November 2024

Nothing.

Do step inn exceeded my expectations. I doubt it I would stay anywhere else whenever work brings me again to Austria.

Stayed in November 2024

I have never seen such individual locking beds in a hostel. It really adds a sense of security especially when you go have shower. The location was perfect since I arrived late at night by plane and had a bus in front of HBF in 5 hours so worked out perfectly to "recharge" for a few hours.

Stayed in November 2024

It's not able to checkin early because they only send the "Check in now" email at 3:00p.m.

Nice location! Able to enter common room before checkin. Comfortable space:)

Stayed in October 2024

Check out end the password, maybe want to wait in lobby

Excellent

Stayed in November 2024

A lot of homless around the place

Close to the station, digital facilities ,kitchen

Stayed in November 2024

Security very poor. Doors to the street are open 24/7 and attracts homeless people who use the entrance to get out of the weather and tailgate guest into the common areas. Food and other items get stolen.

Very clean and I slept well. Showers and bathrooms are good.

Stayed in November 2024

The gay in staff unfriendly and rude, when I left hostel I left the key on the desk reception and the gay text me reclaim me for the key

Stayed in October 2024

Noise all the time, including staff waking up guests to check out

Location

Stayed in October 2024

I really liked the hostel. Self-check-in is great, especially if you are coming late (like we). We booked a bedroom for 2 (+baby). it had basic stuff, but for us was enough. Toilets and showers are super clean! Kitchen also...and it has everything you could need for cooking....It is also big, we spent some time there after we checked out. We had to contact their online help, and they were readily available and very kind and helpful. Location was very good, we walked from there all the way to the center, it's not that far, and it is a nice walk. We were there on Sunday, and the shop on the train station was open (which is like 5min away). But on weekdays there is one next door. I would definitely stay there again.

Stayed in October 2024