There was a crack in the balcony window through which the cold came in, so the first night was very cold (the radiator was turned down to 1 when we moved in). When asked staff, just checked and nothing was done. We had to "warm" this gap with towels.

Room clean, good breakfast, close to metro.

Stayed in November 2024

I am far from confirming that this is a four-star hotel. The room may be spacious but requires a thorough renovation. Drilled holes in the ceiling for some unknown reason, stained walls, blinds that are better not to touch because they will fall apart.

Good location and proximity to nice restaurants

Stayed in November 2024

Too many defects in the room for a 4stars hotel: - very poor quality of towels; - lack of slippers for the bathroom; - curtains too smalls fr the windows => too much light in the room during the night; - poor quality of windows => very noisy during both day and night.

Location

Stayed in October 2024

Clean, very soft towels ❤️

Friendly

Stayed in October 2024

Very nice! Worth the money!

Stayed in October 2024

Very quiet, the rooms are big and the breakfast is awesome.

Stayed in October 2024

Y as pas de smart TV

Stayed in October 2024

You have to make sure to hang your cleaning tag on your door if you want them to make up your room.

The staff were very friendly, the room was huge and super clean, and the location was great... walking distance to Schonbrunn and a short bus ride to city center.

Stayed in September 2024

The bedroom was very warm, no AC available, only two fans. The sheets had signs of warn and holes in them. The curtains didn't close and some were broken. The towels some had little spots, one of them (washed clean?) had had big brown spot. Nodoby came to do the bed or change the towels, except when we put the sign on the door. Didn't seem at all an 4 star hotel and the value seemed excessive for the facilities and the conditions.

The staff at the reception was nice and helpful. The location was good and close to the metro.

Stayed in September 2024

Its very clean and comfortable.

Stayed in September 2024

Think the hotel needs an update !!

Very friendly and helpful staff - doing their best

Stayed in September 2024

The balcony with the chairs and table was phenomenal!

Stayed in September 2024

No room service. No towels changed no supplies. Had to purchase toilet roll as no one on the desk after 9pm till the morning. Plugs didn’t reach the tables that were too high up Decor needs replacing Lots of bugs on the beds bitten like never before Had to purchase tea coffee and milk Did apologise but that was it

The location

Stayed in August 2024

The refrigerator was not working, but as I stayed for one night it wasn't really bothering me.

Good room with air conditioning. It was close to Schloss Schönbrunn.

Stayed in July 2024

The location is perfect to whom wants to stay close to Schönbrunn Palace. There are nice restaurants (I recomend the Grätzlheuriger on number 75 on the same street, nice food and service, with awesome cost benefit with a traditional austrian food menu) and markets around. If you go buy car, there are LOTS of places to park on the street not needing to pay for it (just be aware with blue parking zones and times). The cost benefit of the hotel is perfect as well. Good service, big, clean and confortable apartment. Fast internet. Had NO PROBLEM AT ALL! If I go to Wien again, I have a place to stay without thinking twice!

Stayed in June 2024

Staff training is needed

locations

Stayed in September 2024

Be careful which room category Booking offers you. We had to book two rooms because we have three children. One room was Deluxe, and the other was Standard. In the first room, the fan was not working, but it was replaced upon request. The second room, the Standard one, was awful. It was dirty and shabby, with broken and filthy furnishings. We stayed at this hotel for the second time, but next time we visit Vienna, we won't take the risk and will choose a different place. I do not recommend it.

Stayed in September 2024

The parking day referral was a price

The hotel was very clean. There was water and coffee and the room was very clean . There wasn’t an AC but there was a fan, so we had a very nice stay there.

Stayed in September 2024

This 4 star (!) hotel does not have A/C and Mini fridge in the room. It was too hot in the rooms.

Location was very good.

Stayed in August 2024

This was one of the worst stays we had in Europe, having lived here for the last 12 years, I would never recommend this hotel to anyone. 1. The photos of the rooms are quite misleading and the room itself is very small. 2. we placed an order for a room with a deluxe double bed and a sofa bed, the sofa bed could fit only one person and it was the worst thing anyone could ever sleep on, there were so many undulations and knots that my dad got a back sprain because of it. When we asked for help at the reception, their response was that all sofa beds in the other rooms were the same and they could offer 2 blankets to be placed on top to make it more comfortable. This actually made it worse, as the blankets kept moving each time one rolled on the bed. Our whole holiday was ruined because of sleepless nights. 3. There is no fridge in the room. Which 4 star hotel does not have a mini fridge in the room ? I think this 4 start rating is completely wrong and needs to be removed. 4. The small kettle that was there in the room needed to be connected to a socket below the table and one has to bend down and make coffee/ tea below the table as the length of the wire would not allow it to be placed on top. 5. The bathrooms had orange moist/fungus growing on its tiles and the hotel did not have the decency to place even a hand soap near the sink There was a bottle of children's soap/shampoo with its lid broken placed in the shower. It seemed like something someone forgot that was being reused. Pathetic!. 6. We did not have a clean the room sign in our room ( again how is this a 4 star hotel ) , so I made sure I wrote to them through booking.com and they even sent me a written confirmation that it will be cleaned but of course when we got back at the end of the day no cleaning was done. 7. No AC, stuffy room with 2 noisy/ dusty ventilators . My whole family has a dry cough for the last 3 days thanks to this ! Please stay away from this place.

There was nothing good about this place other than that its located near the Schoenbrunn palace, its not located in the centre

Stayed in August 2024

I would only recommend to add the small refrigerator.

Everything was excellent. When I came to hotel I had the booking reservation and I just showed my passport to receptionist and got my room for 2 minutes. The room was very clean. Very good money - comfort ratio.

Stayed in August 2024

There was no proper night curtains, only half of the curtain coverd the window and half is opened. There was no air conditioner, the room temperature was so high. You will not get good sleep.

Stayed in August 2024

The room WAS SMALL AND HAS NO AC.

The bed and pillows were comfortable. It was pretty close to the metro station.

Stayed in July 2024

520 room is on the attic - small and dark. No central ceiling light, no light on entrance, most unconfortbale bed ever seen, cheap and broken furniture, sofas without bed sheets not prepared for guests, broken bulb lights, dark room without proper light, mobile AC with evacuation on an open window, damaged wall paint. This is not a 4 star hotel but 1 star. The reception looks bad with very poor tourist iinfo. Never come back again!

Location

Stayed in August 2024

Nothing

I like nothing. Because it wasn't up the standard of I paid for. This is hostel not a hotel. Breakfast is just basic. No telephone in the room. No air conditioning. No place to relax in the hotel. Not satisfied

Stayed in July 2024