- lift was not working - staff was made of 2-3 people. We couldnt sit at a table to have a breakfast becasue they were not cleaned. - staff was crying and discussing with clients because of the stress they had of being insufficient. - the most interesting was that they told us they can not accept credit card payment because their POS was not working. We told them we won't make any cash payment and left, so after a couple of hours they took the payment from the cards used for booking. - absolutely not a hotel, more like a hostel being managed by amateur owners, using insufficient and unqualified staff

- room sizes were ok

Stayed in January 2023

The hotel is underrated. I will definitely put 10 points!!! The room is very nicely decorated, very stylish. The bed is really comfortable! Breakfast is great) The room was always well cleaned. I liked everything)

Stayed in January 2023

The staff is very nice and available at every time (we arrived very late in the night), satisfying all our requests!

Stayed in January 2023

A nice hotel in the calm part of Vienna. I would definitely recommend.

Stayed in January 2023

All gratz

Stayed in January 2023

Very high price for such low service and no discount for the inconvenience and discomfort they made us feel. the elevator was not working and every time we had to climb their too high stairs to the 5th floor. There was no phone in the room to contact the reception so for every question we had to go downstairs to 1st floor and then up again to 5th. The last day, we went up to the room and the key did not work, so me and my pregnant wife with 39.5 degree fever had again to go downstairs to ask them to fix the key and climb up back again.

We were not told about the time the breakfast ends and we woke up at 10 am as we were very tired after walking 5 floors each time as there was no elevator. The receptionist told us it is late for breakfast but there were 2 young workers who were kind enough to give us plates with food and juice.

Stayed in December 2022

Just breakfast didn't have many options

Clean and staff behavior

Stayed in January 2023

The rooms were spacious, very clean, recently renovated and very elegant. The staff are very helpfull and hard working. Totally recommended

Stayed in January 2023

the elevator wasn t working, very poor breakfast and there wasn t enough personnel for serving at the restaurant.

The location and the room, it was very cosy and big.

Stayed in January 2023

The dark and windy room (the problem with emergency doors, the wind is blown from the holes). Breakfast is like in the IKEA for 1€ :)) very cheap... for hot meal only sausages an scrambled eggs :))

Thanks for the water in the room.

Stayed in December 2022

The amazing employees made our stay perfect. They were always so helpful. We could check in early, as well. Elevator did not work, but the staff happily helped us during check in and check out. Breakfast was tasty and great!

Stayed in December 2022

nothing

nice and organized

Stayed in November 2022

City view from the window 😂 I even made a photo, it's bad quality, but everything is clear) Strange stuff - nobody provided information about free coffee at the first floor, for example; only after asking why it was only one coffee pack in the room, they told us We asked about the possibility of getting lunch boxes instead of breakfast, they told it's possible and boxes will wait at the reception. They were not. Even coffee room was closed. Elevator was broken No sound isolation, and cleaners were not silent at all Only one chair in the room Not clean bathroom

Super comfortable bed Nice location close to the palace

Stayed in December 2022

The heating in the bathroom didn't function properly. The lift was not working during our stay so carrying up stuff was not ideal. The bathroom drainage was clogged so our showers took longer.

The room and bathroom (walk-in shower) were spacious and lit enough. The heating in the bedroom was adequate. There was a kettle and water. The location is good. There a metro few minutes away and a bus stop just across the hotel. The breakfast was varied. They provided gluten free bread.

Stayed in December 2022

Before making our trip to this hotel, I read some comments that the lift wasn't working, when we arrived after a few weeks it wasn't still working.

Stayed in December 2022

The room could have a couple more hangers for clothes, a minibar would also be nice, but it's not essential.

Although the hotel is further from the city center, it has great connections to public transportation. Schonbrunn is also 5-10 minutes away by foot and if you're visiting christmas markets, it's probably the best one because it's not as crowded. Overall the room was comfortable, clean, the bathroom was pretty spacious and the hotel is in a quiet neighbourhood.

Stayed in December 2022

breakfast was average, drain in the shower was blocked, area isn’t the best

Nice room, friendly staff, city center and Schönbrunn can be easily reached with public transport

Stayed in September 2022

Pricey for what you get. Rooms are not soundproofed as is claimed and in-room facilities (e.g. tea/coffee making) are very limited.

Convenient location. Clean.

Stayed in December 2022

I liked everything.

1. Location: Lidl, restaurant, pub, takeaway, pharmacy and Christmas market nearby. 2. Staff: they were so friendly, professional and helpful. 3. TV. So many channels! We watched the world cup. 4. Breakfast: it was good. Selection of cheese, ham, cereal, breads, cookies, juice, pie, fruit, yogurt, tomato, peppers, olive, sausage, eggs... Coffee machine that you could use all day. 5. The room/bathroom was huge!

Stayed in December 2022

the breakfast could be more variate

great location, close to the metro station, very close to schonbrunn and other turist atraction. the parking for the car is nearby and it is 6 euro per day. the hotel was clean and quite

Stayed in December 2022

Poor breakfast. Very far from city centre. Not worth the money paid.

The room was spacious.

Stayed in October 2022

the stay was very enjoyable. Extra thanks to Katya from the reception desk. She was very helpful .

Stayed in November 2022

Hallo The staff so respected Hotel good and location not far from the center of the city

Stayed in November 2022

I slept in the middle of the night with no clothes on, and strangers swiped their cards into my room. I was very frightened, but the staff said that it was just a small mistake and I was making a fuss

Stayed in November 2022