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Reviews of Schlosshotel Kitzbühel A-ROSA Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Ried Kaps 7, 6370 Kitzbühel, Austria

#13 of 29 hotels in Kitzbühel

Guests' Choice

Review Score

Based on 177 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.2

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 23, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Just want inform about transfer driver who was very rude and dictated her terms, this is not possible for 5 stars Hotel.

    It was amazing as usual.

    Stayed in March 2025

  • Reviewed: March 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    alles was perfect

    suppperrrrr ontbijt

    Stayed in March 2025

  • Reviewed: March 3, 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights

    Having to bus to the ski lift.

    Food is excellent as is the Spa and some entertainment in the evenings.

    Stayed in March 2025

  • Reviewed: March 3, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    no coffee or thee in the room extra charge for parking not possible to change between 3 restaurants during stay

    Nice room Good drinks at the bar Friendly reception Skilockers en shuttleservice Breakfast, diner & spa

    Stayed in March 2025

  • Reviewed: March 1, 2025

    10
    Amazing staff and amazing facilities
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Loved it all

    Everything!! Food was the best part along with the great “show” that’s offered every night at the saunas. Truly incredible and memorable experience.

    Stayed in January 2025

  • Reviewed: February 20, 2025

    10
    Nice spend a 6 days on mountain🍀
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    /

    Food was great

    Stayed in February 2025

  • Reviewed: February 19, 2025

    9.0
    Beautiful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast not early enough for skiers. Needs to start at 7 am and not 7.30am

    Very comfortable relaxing spa

    Stayed in February 2025

  • Reviewed: December 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything - never felt so at home and comfortable first time visiting a country before. The venue, the vibe, the staff, all amazing.

    Stayed in December 2024

  • Reviewed: November 18, 2024

    10
    The best in Kitzbuhl
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Restaurants close to early

    Fantasic spa - sauna experience Great breakfast Beautiful surroundings staff

    Stayed in November 2024

  • Reviewed: October 10, 2024

    8.0
    Excellent all around. We will be back!
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I would love a hot tub or for the water in the pool to be really warm.

    Great location, excellent food and wine

    Stayed in October 2024

  • Reviewed: July 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I recently had the pleasure of staying at a luxurious hotel nestled in the heart of the Alps, and it was nothing short of magical. From the moment I arrived, I was captivated by the stunning surroundings and the warm, welcoming atmosphere. The hotel itself is a masterpiece of elegance and comfort. The rooms are spacious and beautifully appointed, with breathtaking views of the alpine landscape. Every detail is meticulously curated to ensure a truly luxurious experience. One of the highlights of my stay was the exquisite golf course. It is impeccably maintained and offers a challenging yet enjoyable experience for golfers of all skill levels. The backdrop of the majestic Alps adds an unparalleled beauty to every round. The authentic spa and lounge area are equally impressive. The spa offers a range of treatments that are both relaxing and rejuvenating, with skilled therapists who truly know how to make you feel pampered. The lounge area is the perfect place to unwind, with plush seating and a cozy ambiance that invites you to linger. Evenings at the hotel are nothing short of enchanting, especially when accompanied by incredible live jazz performances. The music sets the perfect tone for a relaxing and enjoyable night, adding to the hotel's magical atmosphere. The staff at the hotel deserve special mention. Every member of the team is extremely nice and helpful, always going above and beyond to ensure that your stay is perfect. Their genuine hospitality and attention to detail make you feel truly valued and cared for. Overall, this hotel offers an unforgettable experience that combines luxury, natural beauty, and exceptional service. I highly recommend it to anyone looking for a perfect getaway in the Alps.

    Stayed in July 2024

  • Reviewed: July 7, 2024

    8.0
    Beautiful hotel location 🌞
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    See this as constructive feedback to be better on your execution. Only one staff member could help at the reception (long waiting time), while four young staff members did not have the training to help. Many guests were waiting at the elevator all the time, as only one elevator was working. The food on 1/2 pension was ok, but not 5 *****. Do less courses and be 5 ***** on the execution 👍

    Beautiful location, beautiful scenery, beautiful room (deluxe room) with spectacular view. Helpful and kind staff members (a bit too staged on the arrival, be more natural 😉) 🇦🇹🌞♥️ we have recommended your hotel and we will be back for sure 👍

    Stayed in July 2024

  • Reviewed: May 21, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was good

    Stayed in May 2024

  • Reviewed: May 1, 2024

    8.0
    Not that impressed
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff at the SPA were so uninvolved and snobbish. Half the saunas and hamam were off. Our room was at the most far end, very inconvenient to take two lifts and walk far to get to the room. Although half the hotel was empty. Room is small and dark.

    Very beautiful property with magnificent view. The concept is like a caste, very impressive and solid. Excellent breakfast

    Stayed in April 2024

  • Reviewed: April 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    nice atmosphere and catered for many needs

    Stayed in April 2024

  • Reviewed: April 19, 2024

    9.0
    Very nice hotel in a beautiful part of Austria
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights

    A few of the servers in the main restaurant in the evening were not very friendly. But maybe they were just tired. We enjoyed our meals anyway.

    Our rooms were quite comfortable, the breakfast was fabulous, the indoor pool was really nice, the shuttle was convenient, and the food at the main restaurant was good.

    Stayed in February 2024

  • Reviewed: April 3, 2024

    10
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    The staff were absolutely fantastic. The hotel was so nice. The food was great and the ski transport was spot on . Loved it all

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Spa’s location passing by the bar and the sushi place in a bath robe Art in the hotel not up to the level of a 5*****

    Spa/pool/gym are excellent Restaurant with top notch buffet Room nice and airy Cleanness of the overall facility

    Stayed in February 2024

  • Reviewed: February 26, 2024

    9.0
    Fabulous!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Any comments shouldn’t detract from our enjoyment of the hotel but we had expected rooms with baths and apart from the suite there weren’t any - an important post skiing requirement! The lovely manager snatched victory out of the jaws of defeat and shuffled the rooms to give us a bath.

    Where do I start? The food (we were half board) is spectacularly good - breakfast the best I’ve seen and dinners were remarkable - the very highest quality and variety. The hotel is huge (and a bit of a maze!) but the common parts - dining room, bar, pool and spa etc are very well laid out. The pool was wonderful and much enjoyed by my daughter and grandson, we all used the spa and treatments were of high quality and not as expensive as many 5 star hotels. Rooms are spacious and comfortable and the porters and front desk did everything they could to help. My favourite barman went the extra mile and I can’t do enough to thank him!

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Heavenly
    • Leisure trip
    • Couple
    • Duplex Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    The place was immaculate and the staff were always attentive to any needs. The attention to detail is evident everywhere

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not sure why at a high end hotel you have to pay for tap water during the dinner meal when the meal is included in the price.

    Very clean and good food

    Stayed in February 2024

  • Reviewed: February 4, 2024

    8.0
    Nice and convenient hotel in summer and winter
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The super high cost for our dog! 45 Euros per night is the highest I ever paid in any hotel. I have no problem to pay an extra charge. But 45 Euros I find excessive.

    We like the hotel as it is in winter and summer a very convenient and nice place. Half Board is good, and the bar very cosy

    Stayed in February 2024

  • Reviewed: January 30, 2024

    9.0
    Great service and accommodations
    • Leisure trip
    • Solo traveler
    • Executive Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    All good

    Very nice modern hotel

    Stayed in January 2024

  • Reviewed: January 12, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Bed was really hard even after they put topper on the top of mattress.Pillow was not comfortable also.Was really hard to sleep.Room was really small

    Stayed in January 2024

Showing 1 - 25

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