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Reviews of grätzlhotel Serviten

53 Porzellangasse, 09. Alsergrund, 1090 Vienna, Austria

#93 of 397 hotels in Vienna

Guests' Choice

Review Score

Based on 20 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    8.5

  • Value for money

    8.7

  • Free Wifi

    10.0

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Showing 1 - 20

  • Reviewed: December 15, 2024

    9.0
    Our stay was fantastic, with a stylish room, a cozy duvet and mattress, a semi-kitchenette, a charming terrace, and a ve
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows were overly soft and felt almost non-existent, even though we had two each. It would have also been nice to have some interaction with the owner to add a personal touch to the experience. That said, it was still an exceptional stay, and I would gladly return.

    I loved our room—it was so stylish! We had a sort of kitchenette, a lovely terrace, and a very comfortable bathroom. The duvet and mattress were incredibly cozy.

    Stayed in December 2024

  • Reviewed: July 1, 2024

    9.0
    Great little apartment in good location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The accommodation wasn’t ready when we arrived at 1530 which was 30 mins after check in. It was a little frustrating as we wanted to shower and go out quickly. The member of staff was very helpful and tried to accommodate us. I think a folder with the wifi code and other local information would also be useful. I had printed off most of the information but forgotten wifi details. It would be a useful addition

    Location and the outside space. The kitchen was also very useful

    Stayed in June 2024

  • Reviewed: June 14, 2024

    9.0
    Great base from which to explore Vienna
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed is spacious and modern but the mattress was a bit too hard for me. Possibly a difference in preferences between Austrians and Dutch. I was also asked to do a deposit for potential damages to the property. It is sad that these times require this, but doing that separately from the Booking.com app doesn't feel quite right. However, the proprietors returned the deposit promptly.

    Great room located close to public transport from where you can explore the city. The location is absolutely perfect. Getting the room key was easy. Everything was super clean and well tended to. The room has a kitchenette and was very spacious. Communication with the proprietors was quick. Coffee capsules were included, as was a bottle of wine.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    10
    Lovely, peaceful central apartment
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The toilet being right next to the bed isn't perfect but it's not worth docking a point. If you are close enough to someone to share a room, you can cope with that!

    It was the perfect location for us, close to public transport, food shops, restaurants and only 25 minute walk to the centre of Vienna. For somewhere so well appointed, it was surprisingly and wonderfully peaceful. We could close the door to the flat and the whole world was shut out. The flat was exceptionally clean and the bed really comfortable. Wish we could've stayed longer.

    Stayed in June 2024

  • Reviewed: May 29, 2024

    9.0
    I'll recommend to friends
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Some ofvthe flooring needed attention

    Location. Space, facilities

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Excellent, can’t fault it. Tram station nearby. I highly recommend.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillow

    Everything

    Stayed in May 2024

  • Reviewed: March 23, 2024

    8.0
    Perfect for what I needed
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It did feel a little odd being an old shop right in the street but the design, style and facilities along with the location made it make sense.

    Very modern and clean.

    Stayed in March 2024

  • Reviewed: January 28, 2024

    10
    Clean, near everything only few mins the metro station then the downtown, it was perfect
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    Stayed in January 2024

  • Reviewed: September 28, 2023

    8.0
    Nice accommodation, overall
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 8 nights

    CONS: No small pot provided, just a large frypan and large pot in kitchen. No instructions on how to use the stove top, electric towel heater or the A/C unit - - instructions should be provided. Only 1 bathrobe for 2 people was provided. I notified management on 1st day, but a secvond robe was never delivered during my 8 day stay. While shampoo was provided in the shower, no soap or conditioner was provided.

    PROS: Location was very convenient to subway and to trams. Coffee maker, tea kettle, refrigerator and 2 burner stove were nice to have. Room size is large, with plenty of storage space. Nice sized shower, separate area with toilet.

    Stayed in September 2023

  • Reviewed: August 11, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location, modern, spacious, clean, stylish, fully equipped. Everything was wonderful

    Stayed in August 2023

  • Reviewed: July 23, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The wifi signal is very strong in the kitchen, but very weak on the terrasse or further into the room. There's bar chairs in the kitchen so working from there works well though.

    Great location and a a beautiful appartment, especially having access to your own courtyard terrace is perfect in the summer. The communication with staff was great too, very responsive and friendly.

    Stayed in July 2023

  • Reviewed: September 27, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It smelt as though someone had been smoking in the room. There were no cups small enough for the coffee maker. Needed more pillows as they were too flat

    Location was good

    Stayed in September 2024

  • Reviewed: August 21, 2024

    2.0
    Bad stay - not recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Super loud AC and horrible to enter (code and key but the code only worked once). But my main issue was the staff. It felt like their 'may I help you' was a 'go away please'. We were about 4 hours early, on bikes, on a super hot day. We called to see if there was any way we could at least leave our luggage and POSSIBLY a slightly early check in, to get out of the heat. 90%+ of times I ask for an early check at another properties I get a 'no probs'. But here, not only did the lady say it was absolutely impossible, but when I called again to get options, pretended she had not previously spoken to me. I later found I could have easily have left stuff as the apartment was vacated and being cleaned. I'd never recommend this to anyone, in case, like me, you need some flexibility. We cycled around (after cycling to Vienna) for hours in the heat, waiting for the 3pm check-in.

    Nice location and apartment with some great features, like a drying rack, coffee machine. Supermarket nearby.

    Stayed in August 2024

  • Reviewed: March 11, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Its not a Hotel at all it took 1.5 Hours to find rouming around and finally its a very small sighn with a automatic key supply and you have to call the number to get it. Very difficult and i missed my appointment

    The place is new and very ok

    Stayed in March 2023

  • Reviewed: April 7, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: December 23, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: November 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: May 19, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in May 2023

Showing 1 - 20

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