Rotensterngasse 10, 02. Leopoldstadt, 1020 Vienna, Austria
#134 of 400 hotels in Vienna
Guests' ChoiceBased on 2015 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
9.0
Value for money
8.4
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 28, 2023
Michael
United KingdomLack of ventilation in reception and dining room.
We’ll located within easy access to the city. Excellent staff who were welcoming, friendly, attentive and supportive.
Stayed in April 2023
Reviewed: April 28, 2023
Hanna
PolandThis was my sixth stay in this hotel and as usual everything was very nice :) The best quality for this price I have ever had in Vienna
Stayed in March 2023
Reviewed: April 23, 2023
Adrian
United KingdomNo complaints at all!
Really friendly and helpful staff. Excellent choice from breakfast buffet. Spacious, comfortable and very clean room.
Stayed in April 2023
Reviewed: April 20, 2023
Adina
Austriaclean&comfortable, quiet
Stayed in March 2023
Reviewed: April 20, 2023
Monica
RomaniaEverything was perfect
Perfect location, sparkling clean, professional staff
Stayed in April 2023
Reviewed: April 19, 2023
Hatairat
ThailandLocation , convenience room
Stayed in March 2023
Reviewed: April 16, 2023
Kathleen
OmanComfortable, central location
Stayed in February 2023
Reviewed: April 15, 2023
Crystal
AustraliaGym was quite warm as it was next to the sauna room
The reception staff were exceptionally friendly and helpful! Gave us lots of recommendations on what to do during our stay in Vienna. We did a night stay in Hallstatt in between and the staff were very helpful in storing our luggage while we were away. Good, quiet location - not directly in the busy centre, but close enough to a metro station that could take us there in a few stops. We preferred it this way. Room was nice and we always looked forward to returning to our accommodation at the end of a long day of exploring. Overall very pleasant experience - one of the best accommodations we have stayed in during our Euro trip!
Stayed in April 2023
Reviewed: April 13, 2023
Mara
Polandall good, no complaints.
Very well located self-service hotel with new, clean rooms. The public underground paid parking is 4 min walking away (safe). At arrival you have to create your own room cards in an automat machine, works very fast and intuitive. Bathrooms and towels very clean, all good!
Stayed in February 2023
Reviewed: April 6, 2023
Arthur
IsraelAll perfect.
Perfect location, just 5min walk to metro. Near the hotel kosher falafel and shawarma and minimarket.
Stayed in April 2023
Reviewed: April 3, 2023
Maria
Portugalnothing to say
Lady from reception was very kind and help us a lot with informations about train system in Viena.
Stayed in April 2023
Reviewed: April 3, 2023
M
United KingdomThe pillows were not comfortable.
The breakfast was amazing and the location was perfect.
Stayed in January 2023
Reviewed: April 1, 2023
Hannah
United KingdomAir con didn’t work so got a fan from reception, hit and miss with staff, they didn’t provide any information on anything, for example where to find our room - this would have been helpful as it turns out different lifts take you to different parts of the building as they’re split up… all very confusing.
Big room and lovely bathroom, both very modern. Sauna is lovely and clean, fitness suite is limited in equipment but feels spacious and again, very clean.
Stayed in April 2023
Reviewed: March 30, 2023
Jean
MaltaThe pillows and cleanliness of the room floors
Spacious room
Stayed in March 2023
Reviewed: March 28, 2023
Toma
LithuaniaPerfect location
Stayed in March 2023
Reviewed: March 27, 2023
Karen
United KingdomThe room was too warm and we could not cool it enough with open windows/vents or the aircon blower (probably because it is right at the top of the hotel?). The plastic mattress cover was very uncomfortable and detracted from the large, comfortable bed. The roof window recesses and sloping ceiling were a bit of a hazard on one side of the bed. I'm not tall and almost hit my head a few times. The flimsy shower curtain didn't contain the spray. This was a massive bathroom with a lot of wasted space, so the shower cubicle could have been much bigger. The addition of a bidet would also be useful.
Lovely room on the top of the hotel. The street is not too busy, so it was quiet and peaceful, even later in the evening. Well thought out design with everything you would need for a short stay within the bedroom/lounge part. The location is ideal, with enough happening on your doorstep to entertain but within walking distance of much more. The nearby bus, tram and metro stops mean the whole city and beyond is easily accessible. Good advice from Reception on all the city had to offer and the travel passes they can provide are exactly the same as you would get at any transport office. We had breakfast included with our stay and it was, again, a well laid out breakfast room with a great selection of food and a very efficient and attentive team. We never felt any disadvantage whether we took breakfast early or late and the whole experience was very relaxed. There is a nice bar at the hotel for a nightcap or snack and they had a late happy hour. The Reception team was exceptional and they looked after our luggage until we left the city late in the evening. Late check out at Noon meant a relaxed last morning. Overall we enjoyed our stay and this part of town.
Stayed in March 2023
Reviewed: March 25, 2023
Iain
United KingdomBreakfast was good. The staff were very helpful.
Stayed in March 2023
Reviewed: March 25, 2023
Ariel
IsraelHotel was really good. But the city... Metro rules. Even we bought whole day tickets, we got 150 euro fine because didn't registrate it on every way. No mercy. Everything is so expensive in the city, never come back here.
Everything was good enough, Vienna is a very expensive city
Stayed in January 2023
Reviewed: March 24, 2023
Alison
United KingdomExcellent breakfast. Quiet but convenient location
Stayed in March 2023
Reviewed: March 22, 2023
Sandy
IsraelSince we stayed for 7 nights, it got boring after a while. The choices were the same every day
The breakfast was plentiful and delicious. There was a great variety of food to choose from
Stayed in March 2023
Reviewed: March 22, 2023
Ioanna
GreeceOne note that for someone could be minor but for us is important: the mattresses are soft
Very nice hotel, clean, silent, delicious breakfast with options for everyone, the staff was very helpful. The hotel was better choice than we had in mind before. Thank you all!
Stayed in March 2023
Reviewed: March 20, 2023
Aude
Israelthere was 2 blankets instead of a big one! for a couple romantic weekend, it’s not so cool!! 😉
cleanness, location, comfort, room size, breakfast
Stayed in March 2023
Reviewed: March 18, 2023
Clara
AustraliaIn a peaceful area of Vienna but still close to trams and trains, with some awesome cafes 5-10 minutes walk away. The hotel has a sauna and it was so so lovely to have a session at the end of a long day. Above everything, the staff were all so lovely, friendly, and helpful - I can’t say enough about them. When I come back to Vienna, this is where I will stay.
Stayed in March 2023
Reviewed: March 17, 2023
Oren
IsraelWe didn't like the fact that our TP was folded, that is rather gross
Location is good! Sadly though I am disappointed that we did not notice that the hotel is 230m from the 'U-Bahn-Linie 2' (line U2). The staff was super courteous, pleasant and willing to help I upgraded the room because I saw that some of the other rooms had rugs in it, we really don't like having rugs in our rooms therefore we recommend one of the junior suites Breakfast was on-point!!! We really enjoyed it and it left no room to be desired
Stayed in March 2023
Reviewed: March 16, 2023
Yasmin
DenmarkBreakfast was okay, there should be hard boiled eggs too, and trays for people to have plates. And there was sanitizer but ppl didn’t use it it should be mandatory to use it for all.
Cleanliness, minibar, room spacious, location ! Nice staff
Stayed in March 2023
Kaunas, Lithuania
Buenos Aires, Argentina
Ankara, Turkey
Hanoi, Vietnam
Draguignan, France
Laurino, Italy
Acquigny, France
eMalahleni, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content