I would have like to have more functional bathroom.

The location of the hotel was amazing, right after taking the Metro, hotel is located at the center of the city. Stadtpark station is in front of the hotel. You could walk to the center and even the Belvedere Palace. You don't need to take public transportation nearly to anywhere. The breakfast was also very multicultural, stuff was so friendly. However... reception stuff is something else. From the moment we have entered the hotel, Dear Reka and the other lovely ladies at the reception was amazingly sweet, friendly. Also the gentelemens, expect the intern lady at the reception, they made our trip more and more great. Housekeeping stuff was also so helpful and friendly.

Stayed in November 2023

No

All

Stayed in November 2023

bathroom lighting and shower hot water switch did not fully function. hair dryer is out of order. the room sound insulation is poor.

hotel location is convenient. U4 line station just opposite to the hotel. The tram line is nearby. The old town still within walking distance, about 20 mins. staff at hotel is friendly and helpful.

Stayed in October 2023

This hotel need urgently complete renovation last was done 30 years ago...dirty wals , dirty bathroom,old windows dirty windows, no mini bar in room.... This hotel doesnt deserve 5 stars maximum 4 !!! to expensive for this money you can get luxury hotel in Wien town center...all is extra charging parking cost 30 eur per day !!!! I'm very very disapointed on this hotel and next time in Wien I definately take other hotel !

This hotel need urgently complete renovation last was done 30 years ago...dirty wals , dirty bathroom,old windows dirty windows, no mini bar in room.... This hotel doesnt deserve 5 stars maximum 4 !!! to expensive for this money you can get luxury hotel in Wien town center...all is extra charging parking cost 30 eur per day !!!! I'm very very disapointed on this hotel and next time in Wien I definately take other hotel !

Stayed in August 2023

Cleanings service room

The staff & location

Stayed in October 2023

1) Air conditioning fan was too noisy and difficult to set on comfortable, stable temperature. This made sleep difficult. 2) Reception rang us at 21 minutes past midnight on the night before our departure & woke us from the first restful sleep we were hoping to get. It was a mistake wake up call from reception, we did not request a wake up call, reception apologised. We could not fall back asleep after that!

Superb breakfast, helpful staff, premium room size, well appointed bathroom, plenty of wardrobe & drawer space, safe in room easy to use, clean hotel in good location,

Stayed in September 2023

Bathrooms could be more spacious.

Stuff was very friendly . Especially Nemanja and Melisa were very helpful. Definitely we will come again. Location was perfect, not far from anything.

Stayed in October 2023

Though well maintained but rather old furniture, interiors and facilities, noisy elevator if you live near it

Friendly personal, breakfast with good choices

Stayed in October 2023

AC was too hot , the lock of the toilet was damaged, The water in the sang was not going down. Then I changed my room also the AC was hot 🥵

The staff & location Luby

Stayed in September 2023

AC

The bed

Stayed in August 2023

The location is good and service is perfect! It's much better than expection! I shall stay at the same place next time!

Stayed in September 2023

Room furniture are too old and need renovation, Bathrooms need to be renewed . Laundry service need to be improved and be faster

Location and lobby

Stayed in September 2023

Car parking very expensive

Location

Stayed in August 2023

The staff, we were greeted by lovely Teodora who helped us with everything we needed in the hotel as well as all the fun stuff to do in the city, the sites to visit, etc.

Stayed in August 2023

The room was very small and the bathroom was too small evan for midgets ! Incredible for a 5 star hotel . Minibar was empty ! Beds were horror ! Evan in prison you can find more comfy beds !

Staff were very very nice . Location perfect . Breakfast very good .

Stayed in August 2023

The hotel needs refurbishment

Stayed in August 2023

Old standard

Very good

Stayed in August 2023

Arrange wrong booked room type once check-in, rude attitude of receptionist once check-out

None

Stayed in August 2023

The hotel was lovely. But the service from Reka at the reception is why we extended our stay for a day longer at this hotel. She was exceptional in meeting our concerns and making us comfortable.

Stayed in August 2023

Can't think of anything that could have been better. We were totally satisfied and wish we could have stayed longer.

Loved everything about the hotel - the room, the decor, the helpfulness of staff, the breakfast, the food in the bar, the location.

Stayed in July 2023

N/A

The rooms were clean, very comfortable, and the staff (Jocyleen, Paula, Dexter & Edward) were amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Vienna.

Stayed in July 2023

Nothing I can think of

The complete ambiance of hotel, location and decor

Stayed in July 2023

The value when booked was less that what I actually paid in the hotel for the same room

In general the hotel is good

Stayed in July 2023

- the front desk wasn’t friendly - the lobby staff was rude - the furniture is too old and overused

- The location is good. - The underground train is front the building. - Taxis are always available but not in the evening - no shops or restaurants close by, you have to walk which not convenient if it’s raining

Stayed in June 2023

Room was on the first floor with a view on the roof of other building. Bathroom was without door. Conditioner old and noisy .

Location, parking (not free), lobby

Stayed in June 2023