The breakfast was really fantastic. Very friendly and helpful reception staff. Nice location.

Stayed in May 2024

The staff was rude and unfriendly. The room we were originally given had a leaking sink and a fuse bulb on the vanity mirror above the sink. We were offered another room at 11pm and were given 30 minutes to relocate our stuff. No help was offered. For 230 euro per night, This was a not a good deal at all. No compensation was offered for all this trouble not even an apology. Instead, the reception told me that I am lucky that the replacement room was available. I don't feel lucky at all.

Location is very good

Stayed in May 2024

They provided misleading information by stating that they have air conditioning (AC); however, their AC units only operate in ventilation mode. This crucial detail was not clearly mentioned in the hotel's description, and Booking.com also failed to provide accurate information. The receptionist continuously lied and even sent someone to check the AC temperature, assuming I was unaware that the AC was set to ventilation mode. When I confronted him about the AC operating in ventilation mode, he initially continued to lie, but eventually admitted that they were unable to switch it to AC mode. I strongly advise against choosing this place, not to mention how expensive it is.

Nothing

Stayed in April 2024

I needed a toothbrush, and I asked the reception at 8.30, and they said they would bring it up to my room. Subsequently, I called them again after nine. They said they would bring it up. After 10, when all the stores were closed, they called to say they had none. I never encountered a hotel in this price range that didn't have toothbrushes in stock. The bathtub was also hard to open, I needed to call someone to help, and they had to call someone else. Apparently you need to lift the lid with your nails.

The room was clean and checkin was fast

Stayed in April 2024

Cost and didn’t really deserve 4*, open plan room. Noisy and too hot. Exorbitant prices for a meagre breakfast.

Location

Stayed in April 2024

Nothing really.

Room Staff Breakfast (!!) Garage

Stayed in April 2024

bar

Stayed in April 2024

How they try to rip you off if you have electric car, the foods was just terrible, parking is chaotic, the bathroom was full of molds in ceiling. Definetly not worth to your money

Nothing

Stayed in March 2024

Breakfast quality, fresh juice!

Stayed in April 2024

The room was small. Fridge not plugged in, and when my husband fixed that, still didn’t get cold. Coffee / tea packets in room not refilled each day. Expensive, but that’s Vienna.

Great location for access to the airport. Room was cleaned daily, always fresh towels. Reception good. Free coffee in morning, even if I didn’t buy the breakfast. Good shower.

Stayed in April 2024

Unlike announced, this hotel has no air conditioning. There was 28-28 degrees outside and we could not switch on the air conditioning. We were informed that this was due to the fact that the temperature of the rooms is controlled from the company centre in Germany. The receptionist, instead of showing sympathy and willingness to help (e.g. offering a room getting less sunshine), treated us impolitely and suggested that we should check out and find another hotel if we did not like their "policies". In addition, there was basically no running water in the shower just drops - not sufficient for a proper shower. There is no clear instruction on the use of elevators in particular on how to get to the underground parking. The hotel is in a very noisy street.

The breakfast was good enough.

Stayed in April 2024

Sometimes the wi-fi connection was not very good, but it may depend on which room you stayed in, so I can't say if it's a hotel problem or if I was just unlucky.

The location is excellent, very close to the metro station, train stop and Belvedere Palace. The room is super clean and has everything you need for a hotel stay.

Stayed in March 2024

Check in was longer than necessary to obtain details manually and in paper form (I.e asking for my passport, but asking me to write down the number, telephone and email even though I used both to book etc). No real issues but expensive for what it was. Could have had more useful items in the room - no shower cap, iron etc

Staff were friendly, room was clean and bed comfortable.

Stayed in March 2024

Great location, central and nearby underground and tram services. 1 train to and from airport. Breakfast was excellent!

Stayed in March 2024

the sauna during my stay was closed.

Liked location, breakfast, comfort of a big hotel.

Stayed in December 2023

-

Breakfast was amazing, staff - very friendly and nice. Good location, all tourist attractions are easily accessible from the hotel.

Stayed in March 2024

Very expensive parking, rudness, unpleasant staff, especially the lady who gave non-working exit parking ticket. Wi-fi in the room didn’t work totally, the bathroom didn’t have the door. The room was extremely poor, old and dirty. Bed linen was non-fresh with some marks 😖 It was awfull and it really didn’t worth it,maximum 3*

Breakfast and view from the room on the city.

Stayed in March 2024

It doesn’t look like the pictures from the profile, the worst Hytta hotel ever been, our room was not getting cleaned even we ask the reception to change the towel and sheet, never come again.

Nothing

Stayed in March 2024

The payment was made at the hotel, but the staff did not indicate this information and now we have to inform the Booking service and wait for a refund. This is the first time I have encountered such an inconvenience.

Stayed in February 2024

All the facilities in the room were very old, the quilts and pillows were not comfortable. Also, the humidity of the room was too low:(

The service at the front desk was very good, as well as the location.

Stayed in February 2024

General areas like lobby, elevators, parking, corridors are not clean. Open space in room - the door from the shower directly to the room is not convenient for the family.

Location and breakfast

Stayed in January 2024

Overall room quality and noise Completely opposite experience with my last stay last year due to room quality. Window cannot be sealed cause handle is missing and air condition is a lot noisy around 60-65 db(I specifically measure) even with the lowest fan speed. I was sick and could not even go down the reception to complain.

Location

Stayed in January 2024

Personnel hospitality. Clean rooms. Breakfast, Location everything is perfect

Stayed in January 2024

The staff - Any request done was not satisfied and there is very little effort to be kind to the guests. We felt uncomfortable and at times even confused by the information provided at the desk. There was little turnover of paper and towel, pretty unacceptable.

Breakfast was ok, very much on the average.. we expected more. The room was ok in terms of size, and the location of the hotel is good.

Stayed in January 2024

tv in the room does not have english programs except cnn and other similar program.

I liked location, room, staff, parking, food.

Stayed in January 2024