Basic breakfast, pool closed, lights not working in the corridors. Plug not working in room. Very strange toilet set up & the door didn't close properly. Also sat in the SPAR car park for 20 minutes waiting for someone to call me back & tell me where the keypad was located! Very disappointed as we paid €225 for 1 night, which really wasn't good value for money.

Location was good.

Stayed in February 2025

We stayed in this hotel many times before . Breakfast and coffee was really not attractive this time. Oversalty eggs, burned spek and coffee beans, croissaans and jams from the package. For amount of money you pay, you expect quality breakfast.

Location, view on the slopes, saunas, warm room , easy and fast connection with managing company by messages.Clean!

Stayed in December 2024

We had a little hurdle upon our arrival. We were given room 52 but it took us 30 minutes to open the door due to a faulty keyhole. After a call, an email and some insistance, the staff relocated us to room 59 which we appreciated. Hope they'll fix their faulty lock though because we felt that was not the first time this issue happened. (If anyone sees this review and has the same issue, slightly pull the lock towards you while the key is inside and turn to open the door)

The breakfast buffet was really good. The location of the hotel is very good for any mountain sighting between Germany and Austria. Everything in the room was as advertised. The two nights we spent were quiet.

Stayed in September 2024

The lift door on the 3rd floor would not open so we had to walk down to the 2nd floor to get the lift. Going up was fine! Decor in the public areas was a little dark.

We used this place for an overnight stop on our way from Italy to Germany. The hotel is located in central Lermoos, close to shops, restaurants ski schools etc. Looks pretty shabby from the outside and is mainly suited to the younger ski market. Internally, whilst clean and tidy, the decor is not particularly attractive but is functional. The bed was comfortable and the bathroom facilities clean and modern. We managed to park outside but the Spar (extra parking available) was only a short distance away. Online check in is required but communication with the host was excellent.

Stayed in September 2024

The soap was empty in the shower.

Stayed in August 2024

The time window of their sauna is very short, and because we spent most of the time outside exploring the landscape, we could not make use of it. The swimming pool was closed down, but they did offer an alternative by giving us a free access code for a swimming pool nearby.

The hotel room was clean, the included breakfast had great variety, and the view on the balcony was amazing, flexible check-in (Make sure you check-in online in advance, otherwise you'll have to wait atleast half an hour before getting the code to aquire your keys), amazing ambiance, and I love making use of their gym.

Stayed in August 2024

Location A1

Stayed in July 2024

Initially there was no key in the self check in box, but after a quick phone call to keyone, a member of staff immediately appeared and gave us our key. For me the bed was a little too soft, but that’s a personal choice. The outside pool is not in operation and should maybe listed as so.

After reading bad reviews for this property we were very sceptical, but to our delight, our room 57, was clean and comfortable with a great view of the mountains. The buffet breakfast was plentiful and good.

Stayed in August 2024

Nice location, easy access, good breakfast

Stayed in August 2024

Pools were closed, we really would have liked a swim Strange shower situatiom in the room

Breakfast was very nice Location also good

Stayed in July 2024

Both Pools didn't work

The location was perfect, breakfast was also not bad, but the variety of products was poor.

Stayed in July 2024

Summing pool is out of order. Climbing wall for kids is closed. Wifi did no work properly.

Breakfast

Stayed in July 2024

We would have liked that the wellness was open in the morning and the swimmingpool was open at all

Stayed in July 2024

comfort and cleanliness are the disappointments

definitely the breakfast!

Stayed in May 2024

The online check-in works well, but asks uncomfortably lot of personal data and the confirmation email has some inaccuracies around the key pickup.

Behind a battered facade hides a lovely hotel. Despite it cost significantly less than anything else we could find in the imminent area, the hotel itself had everything we needed for this ski excursion. Abundant breakfast with daily offers, comfortable rooms, some with an unobstructed view of the Zugspitze, proper parking solution (even if one had to walk 1 minute) and ran by an attentive staff. There is even a small pool and sauna area, which we were not expecting on this price level. I did enjoy the outdated interior and furniture of the common areas, it has added a twist of time travel to the 90s feeling to the stay.

Stayed in March 2024

We had two rooms. The one with view on Zugspitze is nice, but room 6 with view on backside of hotel was poor. Some selfmade toilet, wooden cabin. How you can keep that clean? Maybe you might upgrade the room by placing new sanitairy block.

Breakfast fine. Sauna and swimmingpool were nice.

Stayed in March 2024

GYM abandoned (equipment in a mess and dirty floors).Coffee -disaster, not much choice for vegetarians for breakfast. No quality tea, only tea bags. No bathrobes. Curtains passing light at night.Take earplugs!

Location, spa, comfy beds, breakfast room, view .

Stayed in March 2024

1)Not a good first impression as we were met by a really awful smell in reception when we arrived (drain issue?) But to be fair this was very very quickly sorted out within 15mins (impressive as we didn't see by who or how and there was no one there to report it to) and it smelled absolutely fine after that. 2) Only a minor thing but our room when first entered needed to be aired (bit stale) but not too bad and was fine once the windows were opened to let some air in. 3) The trust bar was just a fridge that was very minimally stocked with a limited range of soft drinks only. Lovely bar with plenty of glasses but you could not get to use them and there was no self serve beer or wine available. Could be a great facility if staffed or if not then with better self serve options. 4) Rooms are very good size but be prepared they are "sport" style / "minimalist" format and have open hanging space, no drawers etc. But they have all the amenities you need including hairdryer, toiletries, safe, long mirror, heated towel rails etc etc. 5) We had been regularly to this hotel over many years when it provided cosy family run hospitality and also offered the option of a restaurant for evening meals and they had afternoon apre-ski snacks that welcomed you back from a day on the slopes in the lounge, and it was staffed all day with excellent service into the evening, and a lovely bar for relaxation. Since it has been sold and converted into a Smarthotel there is inveitably less soul about the place and it is not as comfortable, but it is still good value and offers the functionality and some great facilities for an active stay. The staff who cleaned and attended at breakfast time were always cheerful and helpful. Would be nice to have them there to serve at the bar etc. in the evening. 6) The place is looking a little worn down and in need of some redecoration/maintenance generally on the walls and floors in the pool, corridors, and outside e.g.

1) Great wellness area - with two saunas, two steam rooms (one not working) a double infrared cabin, quiet chill down area with recliner seats, 2nd quiet area with beds, ice machine (not working), showers and nice tea selection. Towels were available for the sauna and the pool (thankfully this was better than I had expected after getting a different answer from Keyone to this question I sent them beforehand). 2) Very friendly and helpful staff. 3) Good location - in good snow it is possible to ski back to the boot room. Otherwise it's just a 5 min walk to the gondola. 4) Nice games room in the basement with two pool tables, table tennis, table football, pinball machine, driving game, darts machine and playing cards. 5) Nice seated lounge area on ground floor by the bar (not stocked or staffed though) but could be made a bit more comfortable with lighting etc. 6) Good hot and cold breakfast buffet. 7) Big double bedroom family room with two shower/basin areas and loads of hanging space. Great view from a good size balcony with table and chairs. 8) A small indoor pool, and a larger outdoor pool (which unfortunately wasn't open in the winter when we stayed). The indoor pool was in fact open in the morning (again this was different, positively, from the answer I got sent by Keyone when enquiring beforehand) so it was lovely to be able to have a quick pre-breakfast dip to wake up and stretch the muscles before a day of skiing. 9) Generally a great range of facilities and well-appointed accommodation.

Stayed in March 2024

Refused a late checkout even though my daughter was sick, and reception didn't answer the phone.

Great value

Stayed in January 2024

No staff (apart from breakfast!) - souless Couldn't leave luggage before check-in after check- out

Clean and good location for ski lift

Stayed in February 2024

Room was very bare, for example there were no bedside tables and only one chair. Only 1 electrical socket next to the bed. The two issues above were compounded by the absence of hotel staff on the premises, which meant that we did not contact them (to rectify these issues) during our stay. The room's wooden ensuite "island" wasn't very private. The pool was cold.

Wonderful buffet breakfast Very friendly kitchen / cleaning staff Very good sauna / relaxation area Very good location Clean room

Stayed in December 2023

The photos of the building/room did over glorify the building.

Location

Stayed in September 2023

The beds and pillows were not good. The pillows were very flat, and the beds were on the harder side. No A/C at all, so we had to have the windows open to cool the room a little. This place was cute and quaint, but honestly a little creepy feeling with the low lighting everywhere.

The breakfast was amazing and their lounge space was nice for just hanging out. Great location.

Stayed in September 2023

Self check in ridiculous, Security poor - front door unlocked. Keycode to get key but only wooden box to leave checkout key. Staff we did see were not happy.

Breakfast good, swimming pool. Fantastic restaurant over the road.

Stayed in August 2023