Not clean and but outdated

Stayed in March 2025

Staff were not particularly knowledgeable about ski areas or ski passes which is strange for a hotel that is located on the slopes. Facilities are good but the hotel missed a trick not offering change or card payment for the games room

The location and facilities are good, the room was spacious enough for the extra stuff you need for skiing. If you want to ski in Bieberwier then the hotel's location is perfect as it's practically ski-to-door

Stayed in February 2025

Lights in the bedroom, especially for the bathroom, since there's no individual lights for the toilet and bathroom. If you need to take a shower or go to the toilet during night and rest of the family is already sleeping, you might wake them up when you turn the lights. Sauna should be more controlled as we found children every day after 17:00 and after 18:00. Also few people were in the sauna rooms with their bath suites when it's supposed to be a naked area.

Location of the hotel and facilities.

Stayed in February 2025

I leave a few points that could be improved. 1) The cleaning staff uses the only elevator used for Customers and this sometimes creates queues to use it. They should use the service elevator. 2) The desserts offered at dinner should be improved. 3) The cost of drinks at dinner is not commensurate with the quantity offered (wine and concktail in particular). 4) The pool water and relaxation room temperature should be higher.

The staff was caring to the needs of customers, friendly and helpful. Attention to cleanliness especially in the breakfast/dinner rooms. Meal buffets were always well stocked. The rooms are modern and well structured. Really liked the children's area.

Stayed in January 2025

Terrible internet connection in rooms.

Location and access to slopes, dinner, relaxed atmosphere.

Stayed in December 2024

Sauna and pool not on the same floor.

Good breakfast and dinner, great location, many activities possible.

Stayed in November 2024

We did not like that the sink was placed in the hallway of the room in a somewhat open bathroom

Magical location and superb breakfast. Also the evening dinner was very good with a lot of vegetarian options

Stayed in July 2024

For me personally the bed was too hard so not a great sleep , but for the other family members it was ok

Nice location and views, nice swimming pool , the food buffets are good too.

Stayed in July 2024

Property was great, nothing negative to say about it. Lady at the reception was rude and condescending and she deliberately sent us to the wrong room. Not sure what we did for her to feel we deserved to be treated like that.

Great layout, inviting in spite of the large size. Great gaming area for kids. Great ramps for bikes inside the hotel. Breakfast was great, lots of variety, food freshly made.

Stayed in June 2024

Wasn’t fridge in the room

Location, clean cozy room, pool with a view (cows and horses was realy fun for our kids).

Stayed in June 2024

Na

Funky and well maintained

Stayed in February 2024

The room is small and less equipped. But it's OK because the room is basically only for sleeping.

Perfect location for ski. The swimming pool and the sauna are nice and comfortable. All the hotel staff are kind.

Stayed in January 2024

The reception weren’t always helpful I think I was charged for 4 adults for dinner rather than 2 adults and 2 children

Great size room Great facilities with pool and games area Great bar area

Stayed in August 2023

Front desk staff slightly rude - looked like a big effort to help you. They should take a lesson from US hospitality industry.

Clean. Great rooms. Easy parking

Stayed in July 2023

Weird design, not my taste. But the rooms had everything they needed.

Nice view, nice staff

Stayed in July 2023

room rather small

modern hotel good buffet

Stayed in December 2022

heat at night in room

location, Staff, facilities, food

Stayed in February 2023

No recycling bins and the heating is set too high - not a great friend to the environment, this hotel. The room has a bit of a weird layout in that you walk through the bathroom to get to the bedroom. And each room has it's own lobby area, but the door is see-through, so everyone can see you when you're in it.

Food was very good. Buffet for breakfast and dinner which should cover most tastes. A good selection for lunch is available too. Bed was wonderfully comfortable. Staff are friendly and accommodating - not just with the customers, but with each other, which is nice to see.

Stayed in January 2023

The bed was on the hard side. We booked a Mountain View room but got the backside of the hotel facing a rock wall and trees. The “Mountain View” we got was minimal and you had to literally look out the open window to see it.

we loved the unique design of the room. It has a hip vibe throughout the hotel.

Stayed in October 2022

No air conditioning.

Funky decor, great breakfast, lots of room, location, excellent staff!

Stayed in July 2022

I only spent 1 night there

Great staff

Stayed in January 2025

No aircon No fridge in room Super expensive for what it is

Great location.

Stayed in August 2024

Well, how to start? Maybe I'm biased, but to give my personal opinion: this is a concept-hotel that suits more in a James Bond movie. This is not the traditional, romantic Austrian hotel. No, this is ultra modern with a minimalistic approach. The inner square of the hotel gives you more a feeling of a shopping mall. The rooms are super compact, the bathroom furniture is very small and the bathroom itself is actually part of the sleeping-room (except for the shower) so when you took a shower, the only privacy you have to dry yourself is a wall that stands between you and the rest of the sleeping room. The entrance of your room is partly transparent and consists of a kind of dressing room where you have to leave and unpack your luggage. So when walking through the hall, you can see in each room the private stuff of the guests (shoes, pants, etc). Since we were travelling to Italy, we took this hotel as a transit hotel for just one night and I didn't took a look at all to the reviews and pictures. Besides, there was not much other available accomodation for that day so we took the room here. Again, some other people might love it because of their very nice swimming pool and sauna and other infrastructure, but for us, romantics, this was an odd hotel.

The staff is very friendly, the view on the mountains is nice. Nice breakfast. The location is close to the fernpass. That's all I can say.

Stayed in July 2024

After the swimming pool closed for the evening at 2200 hours .... there were people running down the walkway in front of my room until 2245 hours ... I know this is a parenting issue, and they are the ones that needed counseling ... if the hotel were to mandate a quiet time from 2200 hours until 0600 hours when the pool reopens, that might solve this problem.

The views.

Stayed in July 2024