The shower was not great, with half the sprayers not working, but the temperature was consistent which was good. You had to return the key before you left every day but then not show any proof you were staying in that room to collect the key, which is a huge security red flag to me. We also had house keeping come into our room THREE TIMES unannounced, once when I was mid way through changing. This put us on edge for the rest of the stay as there was no way of locking the door from the inside. I have never experienced that before in a hotel. The beds are very uncomfortable, and the pillows leave a lot to be desired. They also put apple juice and water in your room THESE ARE NOT COMPLIMENTARY. Overall, I wouldn't really recommend

The location is amazing, right next to the D line tram which took you everywhere you would want to go in Vienna. The receptionists were polite. The room was very big, and had good air conditioning.

Stayed in August 2024

I liked everything, no complaints.

The location is perfect. It has a supermarket that works till 22:00, other shops, a coffee, a pub. It’s just perfect.

Stayed in August 2024

It was so overpriced for two nights. For a pretty run down/old hotel with nothing but a small room with a bed and a leaky shower

breakfast buffet was okay. Not the biggest variety of options but not bad. We were offered a free breakfast because of the Taylor Swift cancellation, that was very wholesome. The staff was so incredibly friendly and sweet. They gave us great tips on what to do around the city. Location is also pretty good about 20 minutes from the City Center with the tram D.

Stayed in August 2024

Beautiful classical hotel located in very nice area of Vienna, many restaurants around, one minute to tram or metro. Rooms have everything you need and they're large. Staff was friendly and helpful. Very satisfied.

Stayed in August 2024

Very friendly staff, gave a travel advice, provided with the map where kindly marked all sightings. Room is very clean and nice, clean bathroom. Absolutely recommend

Stayed in July 2024

The rooms are nice and clean. We loved the dinning room as well. Friendly front desk people.

I booked this hotel because I got a lot of help there last year when I lost my daughter. The concierge connected me with my daughter who was lost and called taxi. Thank you again.

Stayed in July 2024

Everything is okay.

The very nice and professional receptionists.

Stayed in June 2024

The facilities are a bit old, cleanness did not match a three-star hotel’s requirements. WiFi in the room is not included, extra 2 euro for 24h.

Good location, not far from tram and metro station.

Stayed in June 2024

Lovely service! Everyone were so so kind for us and the dogs were also welcommed! It is not in the centre but has much around and you can easily travel with puplic transport!! Stylish rooms & it was really quiet and nice!

Stayed in June 2024

Everything

Stayed in May 2024

there was no facility in the room, no frige, no ketel,very small TV, not a great breakfast

location

Stayed in April 2024

I didn't feel like the rooms were too clean. Towels were dirty on my first day. Bed sheets didn't look very fresh on the second night.

The location was very good and staff extremely friendly and helpful.

Stayed in April 2024

Very friendly hostess The room is clean and has everything you need It is very cozy and atmospheric Thanks

Stayed in January 2024

Small, cold room, no teapot or any other options to make tea or coffee in the room, no mini-bar, awful old bathroom, doors in the shower cabin were broken, shower faucet was located the way that it was impossible to use it. No shower/body gel, no soap.

Hotel staff was really nice

Stayed in March 2024

a little outdated but it didnt affect our stay in the slightest

very clean, friendly staff, quiet, comfortable

Stayed in February 2024

The toilet is not of the picture l had on booking. Is too little and "old". Breakfast too expensive.

Position close underground u4. Connection with trams. Room big, clean.

Stayed in February 2024

Nothing

Low price good building

Stayed in February 2024

the hotel is ready for renovation. a small offer of food for breakfast

Staff

Stayed in February 2024

The room was very pretty considering the price and the staff was really friendly

Stayed in January 2024

Would like to say that ppl at the reception are super nice! I had some personal questions and the solved them immediately! I would definitely come back and recommend the hotel to others ❤️

Stayed in February 2024

Need to change the pillow.

Very good customer service. Clean hotel.

Stayed in January 2024

Everything was great, not even one complain.

The staff was really nice.

Stayed in January 2024

During the evening, we went to bed early and when someone else takes a shower you can hear like a waterfal would start in the batbrom. I even went to check if all pipes were fine as I thought something is wrong. Only then realised that someone is showering above us. Cheery on the top - the staff. The guy who checked us in - lovely and helpfull, the other one who was there later on - shouldn’t work with people. My friend and I entered the hotel with two buggies (one each) and she was behind me nor only with the buggie but the baby in her arms too. Apparantly, we didn’t close the first door (absolutely not on purpose) so the guy at the reception was standing there, watching us struggle and after we came in he was trying to be funny and said - the doors are not automatic and my mum tought me to close it behind me. Well, his mother didn’t teach him manners.

Okay location

Stayed in January 2024

Old TV and lack of refrigerator as well as not getting some basic stuff from room cleaning such as new cups. I wish they also had some slippers to use inside. Hair dryer didn't work either. Staffs were really nice though and it's bit far off of main area but it has tram close up so it was OK.

Soft bedsheets and bed. It was actually super cozy

Stayed in December 2023

First of all, when we first came in the guy that works on reception was amazing and gave us all important information about city and metro (I think the guy name was Christoph or something like that).Our room was clean and ladies who were cleaning were also nice. We are going to recommend this hotel to our friends and hope to come again soon, but this time at spring.

Stayed in December 2023