Beds were horrible

Location

Stayed in March 2025

It was central to everywhere I wanted to go.

Stayed in March 2025

Unfortunately, I got the wrong information regarding the parking ticket when checking out. My original ticket was destroyed and only the refund ticket was returned. I asked three times, if the receptionist was sure about this. Yes, she was sure, not saying that she was new. Of course, it turned out that I could not leave the garage. Had to call the staff in the garage who issued me a new ticket, telling me that I was already the 2nd one. It turned out the receptionist was new. Mistakes can happen, but insisting that she is sure about this although she is new in the job is equivalent to lying. Costed me half an hour travelling time, before I could leave the parking garage.

Location is great.

Stayed in January 2025

No Problems

Great location just 5 minutes outside the city center. Easy on-site parking. Both are huge pluses for busy Salzburg. Our room was basic but clean. Friendly staff and nice breakfast. Hotel has a lift.

Stayed in December 2024

Ridiculously priced breakfast for €19 pP, no tea- and coffee facilities and no fridge in rooms (they offer complimentary coffee and tea if you walk to reception in the morning during reception hours), getting woken up at 7.45am from cleaning ladies offering to make the room (happened on two consecutive days, pretty annoying getting loud bumping on the door and calling out)

3 minutes walk to old town, rooms at the back are pretty quiet, grocery market nearby

Stayed in January 2025

No availability of hot water Kettle in the room (hot water is provided upon request). A fridge in the room would have been useful.

Rooms are clean and stay was comfortable.

Stayed in December 2024

Hotel doesn’t have water and coffee kettle in room. There is only one power point in family room, thats also not at bed side. The room is too packed and lack of ventilation.

Stayed in December 2024

Rooms are outdated and need to be refreshed. Shower rail doesn't hold showerhead. Beds are very firm. No shops or cafes nearby.

Central & easy to walk to places.

Stayed in December 2024

rooms are not large

great location. great breakfast. helpful staff

Stayed in December 2024

About 25 min walk from station with last 100m through tunnel. Could be off putting at night. Only one pillow provided.

Good value for two night break. Clean rooms.

Stayed in October 2024

Room very basic- no tea or coffee making facilities

Great location

Stayed in October 2024

we were charged E$19 per night for parking inside hotel. It was described on booking website that parking is free of charge. May I get the refund of E$40 for parking?

location and breakfast

Stayed in October 2024

When we arrived around 3:00, noted check in time, the desk personnel and several others were out front smoking, apparently on break. We waited 15-20 minutes until they returned to desk to take care of their customers. Huge disappointment in customer service. Breakfast was not included in our reservation thru Booking.com, the only hotel in our 10 day tour, different hotel every night, that did not include breakfast. The cost of breakfast, had we purchased it, was 19 Euro per person. There are no other restaurants in the immediate vicinity of this hotel (within just block or two).

Room was clean, adequate size. Bathroom arrangement was a little odd with a toilet and sink in their own room and a shower and sink in another room. Hotel location was excellent in terms of getting to it easily and without much traffic. Location is only about 2-3 km from the Altstadt. It is an easy 10 minute walk to the elevator for the Monchsberg overlook which gives you amazing views of the city. There are about 6-8 parking spaces or so at the hotel, otherwise you will need to park in the city underground parking directly across the street, with relatively easy access. Hotel offers reduced rate for the city parking, pay at desk. If you park in the hotel spaces, they charge the same as the city parking, reduced rate.

Stayed in October 2024

Rather basic rooms. No coffee making facilities, no iron, expensive breakfast.

Nice and clean. We had all we needed. Helpful reception staff.

Stayed in September 2024

The property need tea making facilities

Stayed in August 2024

Lack of silence, room looed out over a busy main road.

Location was excellent.

Stayed in August 2024

N?A

Nice location

Stayed in August 2024

Unfortunately room went 3 days without cleaning despite complaining to reception. However finally spoke with manager and problem resolved and partial refund given.

Good location within walking distance of the Castle, Old Town and restaurants. Nice spacious room excellent buffet breakfast.

Stayed in July 2024

The hotel was not close to the pictures. It looked like I reached an old and dilapidated hotel. The room was musty and had a carpet that felt atleast 20 years old! It did not feel clean. The towels did not look fresh. The front staff at the check-in time was rude and on requesting for an early check-in, she shrugged her shoulders as if she was doing us a favour. It was not evident to me that these would be non-airconditioned rooms, when I did the booking. One room had a table fan, and the other did not and when I asked for an additional fan for that room I was told that all the fans have been given. It was unbearable to sleep in that hot room with no fan or air conditioning. Booking.com should clearly put a disclaimer upfront when a room does not have AC as you do not realize when booking and paying such a high amount that the room would not have an AC.

I just liked the location as the bus stop was right in front of the hotel and the city centre was in walking distance

Stayed in August 2024

Facilities minimum

Locashn very good

Stayed in August 2024

The reception staff during check out was not very friendly. There were no additional outlets in the room, no fridge, and no bottle of water.

The hotel is located near the center, which can be reached on foot. The room is clean, there is a fan.

Stayed in July 2024

Very old needs renovation. Clean but pretty old and just felt dirty.

Close to places to see.

Stayed in July 2024

Looks a little Old in rooms

Location to Old Town

Stayed in July 2024

It’s a bit tired … bathroom grout, shower curtains not great but it’s clean and functional for a night close to the centre of Salzburg

Good location and good value Offers single rooms at a good price too

Stayed in July 2024