Rooseveltplatz 15, 09. Alsergrund, 1090 Vienna, Austria
#218 of 398 hotels in Vienna
Guests' ChoiceBased on 1253 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.0
Staff
8.8
Value for money
7.8
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: December 18, 2022
Alix
FranceThe one bedroom was very small.
Very professional staff and excellent breakfast with fresh food. Location close to the inner center.
Stayed in December 2022
Reviewed: December 14, 2022
Carli
New ZealandOur heater didn’t work properly so our room was stinking hot half the time. We also got one thin pillow each but staff were great when I asked for a second pillow. Shower turned very very hot without warning on every occasion.
Close to everything, easy close parking by nearby, friendly staff
Stayed in December 2022
Reviewed: December 14, 2022
Chiara&co
ItalyThe "sweet corner" of the breakfast could be improved
Good location, very close to the Votivkirche and the Wiener Rathaus, a few step far from a major public transport hub. Fascinating building, spacious and comfortable room, nice bathroom. Good breakfast.
Stayed in December 2022
Reviewed: December 12, 2022
Vidu11
MauritiusBreakfast options could be improved. Walls are a bit thin and noises from other rooms or people walking in the corridor could be heard. Based on the photo, I was expecting a bathtub in the room.
The hotel is centrally located to all key attractions, and all within walking distance. There are also many restaurants around. It was right next to the christmas market near the town hall. All staff are wonderful and have been very helpful.
Stayed in December 2022
Reviewed: December 12, 2022
Václav
Czech RepublicVery good location, close to centre. Great breakfast. Friendly and helpful staff. Underground parking nearby.
Stayed in December 2022
Reviewed: December 11, 2022
Paula
RomaniaThere was a lot of mold in the shower because of the lack of ventilation. Very unpleasant. Also the pillows were very unconfortable and the double bed was in fact two single beds that were always migrating.
The hotel position, close to the main objectivs, the city center and metro station, great view of the Votive Church. The room was clean, but the shower awful because of the mold.
Stayed in December 2022
Reviewed: December 7, 2022
Kristina
United Statesthe beds were very uncomfortable and the property is old
the location was easily accessible to markets and transit
Stayed in December 2022
Reviewed: December 5, 2022
Jodie
United Kingdomit was very hot! they could do with turning the heating down a few notches. weirdly only a single duvet on a double bed!
lots of character and charm. fabulous location
Stayed in November 2022
Reviewed: December 5, 2022
Ana-maria
CroatiaIt is time for some renovation :)
The location is amazing, hotel was very clean and the staff is very kind.
Stayed in November 2022
Reviewed: December 4, 2022
Lev
United KingdomMy only criticism, which I'm sure would have been fixed if I'd have asked the staff, was that there were no tea/coffee making facilities in my room.
Staff were very friendly and the views were lovely. Breakfast was also very nice.
Stayed in November 2022
Reviewed: December 4, 2022
Sarah
IrelandRoom too warm. Coffee pods not replenished, got 2 for 3 night stay.
Great location for Christmas markets. Nice restaurant in hotel. Close to public transport.
Stayed in December 2022
Reviewed: December 4, 2022
Zsolt
HungaryBed was too soft
Location and the building, service.
Stayed in December 2022
Reviewed: December 3, 2022
Jay
United StatesGrand old hotel. Looks a bit worn but that's part of the charm. Would we stay here again? Yes.
Stayed in November 2022
Reviewed: December 1, 2022
Gerald
AustriaLage is top
Stayed in December 2022
Reviewed: November 27, 2022
Kristjan
SloveniaStaff attitude (mr.dragan at lobby and receptionist), kind help at parking, location, location, location
Stayed in November 2022
Reviewed: November 27, 2022
Niall
IrelandWe were 1st put in too room 220 which was terrible. I requested a change of room at the front desk and the staff were happy to help. We were moved to room 418 which was much better.
Location was very good for the Christmas markets
Stayed in November 2022
Reviewed: November 24, 2022
Soukaina
FinlandThe room was supposed to have a city view but there was a wall behind the window... So no view at all.
Clean, nice and location was great.
Stayed in November 2022
Reviewed: November 21, 2022
Kathleen
United StatesA bit of a walk to the center of town, but a lovely walk (15 minutes). Ubers and taxis are easily accessible. Took an Uber to and from the theater in the center.
Elegant hotel with history next to the famous Votiv Church. Room was simple, but large bathroom with high ceilings. Staff were wonderful and the breakfast buffet was a best way to start a busy day. Easy walk to to the metro.
Stayed in November 2022
Reviewed: November 21, 2022
Marianna
United Statesnot everything in the room worked. the room was clean but definitely in need of fixes and upgrades. Unfriendly staff
location is great, historic building, breakfast was good
Stayed in November 2022
Reviewed: November 20, 2022
Axel
Italyit would have been better to have two pillows on the bed for the night.
Stayed in November 2022
Reviewed: November 20, 2022
Constantinos
Czech RepublicUncomfortable bed. No kettle in the room. Coffee pods at a charge is just poor form for 4*. Very inconvenient spot for the TV.
Clean. Adequate breakfast. Convenient location.
Stayed in November 2022
Reviewed: November 19, 2022
Roger
United Statesroom was warm
location
Stayed in November 2022
Reviewed: November 18, 2022
Lucasyyds
Chinathe breakfast is too simple
Stayed in November 2022
Reviewed: November 15, 2022
Neil
United KingdomFront desk staff at check in were in some conflict
Location and cleanliness
Stayed in November 2022
Reviewed: November 11, 2022
Gary
United StatesThe breakfast buffet is a hard pass. We ate there one morning and the food was mediocre and very expensive. Cheaper alternative is to go to the large and very well stocked Interspar grocery store 3 minutes' walk down Shottengasse and grab some yogurt, fruit, bread -whatever you eat for breakfast - and eat that. There is a small refrigerator in the room. That will be MUCH cheaper and probably better quality than the buffet.
Hotel Regina I've stayed here over the years and this is my favorite hotel in Vienna. It is very well situated at the edge of the Central Area next to the Votive Church. A 2 minute walk to the tram and subway station, and 10 minutes into the heart of the old town. The hotel has a long history and built in an age where, if you had the money to travel, you didn't carry your own luggage. The rooms are on the small side but comfortable enough. It has an "easy chair" and a small table but no desk. Our room had a wonderful view of the Votive Church. The bathroom is very well modernized and designed. Plenty of "put space" (i.e., counter top and under-the-counter space for all your personal items. (Typical European high-voltage/low-wattage hair dryer - ladies with thick hair will find it takes a long time to dry your hair.) It has an exceptionally large room safe and plenty of hangars and drawers. The beds were two large double-beds pushed together to provide a very large King. Great coffee! Julius Meinl espresso machine. My only complaint about that is that the staff could not remember to refill the coffee each day - despite a note in German asking them to please refill the coffee - and never noticed that the decaf cups were pushed to the side and note used; the replaced them with more decaf anyway. We ended up buying our own coffee! Room lighting was good. The hotel staff - inattentive room attendants not withstanding - were very helpful and friendly. They were able to pull up info from my last stay which was a few years previous (unlike a lot of places that discard info after 12 months or so) which helped speed up check-in. I'll certainly stay here again on my next trip to Vienna.
Stayed in October 2022
Bourges, France
Rock Hill, US
Ribarica, Bulgaria
Lugoj, Romania
Noordwijk aan Zee, Netherlands
Paris, France
Antalya, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content