Lack of coffee in rooms, too far from ski resort that we went to. Expensive place. Breakfast starts a bit late.

Great food, nice staff, big spacious room

Stayed in March 2025

The receptionist was rather curt and instead of answering a simple question he thrust a leaflet on things to do around Achensee which did not even have the answer as I was enquiring about something in the hotel itself. There were no bathrobes in my room although I saw people wearing bathrobes in the wellness area. Whether they are supplied by the hotel (I suspect so) or those people brought them with them I do not know but I did not feel like going back and asking the unhelpful receptionist.

The hotel is in a very good location - close to a bus stop with connections to Jenbach railway station, near the Rofseilbahn-Station and the lake Achensee. A nice room and lovely wellness facilities. The inside of the hotel is very intricately decorated and reflects the local surrounding.

Stayed in September 2024

The hotel did not cater for special diets, like gluten free and dairy free diet. We bought dairyfree milk and suitable bread at the Spar supermarket to complement the food on offer. One waitress showed not flexibility in adjusting the dinner menu slightly to accommodate dietary needs. The chef however was willing to adjust the meal which was very good. We would have appreciated brighter lightbulbs in the bedroom. The hotel has numerous stuffed animals which might not be to everyone's taste, but hunting is still happening in the mountains.

The location was very good. The local buses were very close, cogwheel train, ferry, gondola and supermarket were in walking distance. The buffet breakfast was very good with a wide selection. Dinner portions were very generous and very good. The room was spacious, but offered views into other hotel rooms although the blinds were nice.

Stayed in September 2024

Cold showers in the evenings. No place for a big luggage.

Good restaurant, big balcony and garden if travelling woth dogs. Location.

Stayed in August 2024

Disappointing not to have a fridge in the room as we wanted to store cold drinks and snacks for our hiking, tennis etc. It's a great location for activities so not unusual to have your own drinks.

Food was excellent but restaurant shut quite early - we had dinner one night and main course was great but the kitchen had shut before we could order dessert!

Stayed in July 2024

Creaking beds, balconies on the 3rd floor are very close to each other, can hear neighbors breathing. Noise from restaurant at night when Germans were talking at the garden tables. Very limited parking space.

Nice and clean. Great breakfast. Polite and helpful staff.

Stayed in July 2024

Limited vegetarian food options. Some rooms have no view and we got one of these.

Good location and facilities, ample parking. Staff are helpful and supportive.

Stayed in April 2024

Parking was full, it was hard to find place and there is a lot of hotels around we were not sure which parking belongs to who. Because some of the big cars parked like on two spots and nobody cares we had to park on the street side. I booked hotel for 109 euro with all tax included and payed 111, because of higher city tax. When we were at the check in we spoke English as we do not speak German and anyway the receptionist was speaking German. Hotel is nice but it seems like English speaker or any other besides German and Austrian are not very welcome.

Given room was nice and big, very comfy beds.

Stayed in February 2024

The beds were too used and soft

The staff was very nice

Stayed in January 2024

Breakfast was good, bit a squeezed buffet area….in the eve, some dishes were gone super quickly on the buffet. Sauna is a bit poor for a „wellness hotel“. No towels available for sauna, just one if you ask for it. Dinner area misses a bit of flair. Price for one night is pretty high.

Food is good, location great, waitresses super nice

Stayed in December 2023

Check in was very poor. My room was ready but wouldn't let me have it until 2pm. Terrible wifi!!

Nice large room with separate living area. I was up in the roof, so the windows were not large therefore the room was a bit dark, but still comfy and clean. Nice little spa area, but don't expect too much. Very quiet so I had Sauna to myself. Breakfast was excellent!! The staff were a big mix. The young chap who checked me in was not great. No info, not very attentive. But the guy who works in the restaurant dinner and breakfast was brilliant. Attentive without in your face, perfect balance for excellent customer service. Fab location with a couple of restaurants just a minute walk

Stayed in September 2023

Food quality Bathrooms with poor vanity

Nice rooms and friendly staff

Stayed in September 2023

- Beautiful location - Very nice staff - Big room

Stayed in August 2023

Bed and pillows could have been more comfortable. Parking was a little difficult.

Good varied breakfast and pleasant staff.

Stayed in July 2023

I liked the fact that they had single rooms = more reasonable prices for solo travellers.

Stayed in July 2023

Our room was large, beautiful and rustic. Breakfast was yum, and added bonus of the wellness rooms

Stayed in June 2023

The rooms are decorated in traditional Austrian style, which is lovely, the furniture is all custom made, The bed and pillows were extremely comfortable so we slept really well. The breakfast is also tasteful. Also, our room was very spacious and clean.

Stayed in April 2023

Previously I booked cheaper and had smart tv with Netflix and a room with amazing view to the mountains (room 212), now It cost more which is fine, but I would be happier to get the room with the same benefits then (room 207 wasn't the best). :)

I like to come back here, service is nice, food is great, it's always chill to stay there.

Stayed in February 2023

We did not order breakfast through our booking. We decided to have breakfast our first morning and the waitress told us we would have to pay 15€ each for the breakfast, we agreed to this and were told we could pay when we checked out. When we checked out we were surprised to find an extra 15€ "restaurant fee" on top of the 30€ for two breakfasts. Perhaps we did not understand the waitress when she told us the cost of breakfast, but nonetheless we were surprised and we would have eaten elsewhere if we would have known we'd be paying 22,5 € each for two small breads, some eggs and coffee. Just be warned and if you want breakfast (which was good!), to include it in your booking or be prepared for the extra charge.

Sauna was nice, breakfast had nice variety and was very good, room and decor were very cozy.

Stayed in March 2023

The spa opening hours started a little late and it would've been great to also use it in the morning but we also saw them cleaning in the morning so I completely understand if that's the reason why they can't let people in sooner :)

The spa was a lot bigger than expected with over three different types of saunas and the little gym had a weights section, too with everything for a short stay. The breakfast was great, too with fresh coffee and a little something for everyone. Staff was really kind and it was just cozy.

Stayed in March 2023

Tried to find staff at reception on a few occasions but couldn't. Wanted to get the bus pass for the days I was there but could only get it on the last day. They could have told me about this when I checked in.

Staff were friendly and helpful. The sauna was nice with lots of different types and barely anyone there. Room was fairly comfortable. The dog was very chilled and cute.

Stayed in March 2023

The wellness area was not very clean and closed apparently closed after 20:00 (the lights went off, the sauna was off without a warning while we were there). The breakfast was very basic and the restaurant also closed early (20:15). No fridge/minibar in the room.

A hotel with 200 year history, but modern facilities.

Stayed in March 2023

Dinner

Room was nice and clean. They have really good breakfast but dinner was disappointing. Location of the property is very nice and can have view of the mountain from the room.

Stayed in March 2023

-Restaurant closes early

+Breakfast +Size of the rooms

Stayed in January 2023