I was thoroughly disappointed with my stay at this property. It felt more like a student hostel or dormitory than an actual hotel. There is no proper reception; instead, bartenders double as receptionists, which made the check-in and general assistance feel very unprofessional. While the hotel is relatively clean, the rooms are incredibly small. There was a beam right by the bed that I hit my head on multiple times. The safe in my room was not functional, and despite cleaning services, the bed linens were not changed. Another major issue is the lack of communication options. There is no phone in the room, no number to contact reception, and no way to request or ask for anything. It felt very isolating and inconvenient. Breakfast was underwhelming, to say the least. The options were extremely limited—boiled eggs were the only available eggs. When I asked if they had scrambled or fried eggs, I was told that such options were not available. For the price, I’d highly recommend having breakfast elsewhere in the city. The layout of the room was also bizarre. The sink and shower are located inside the room with no separate bathroom, which made the experience very uncomfortable. The location is far from ideal. If you’re planning to explore the city center, be prepared to take a taxi, especially during winter, as the hotel is quite far from any central attractions. To make matters worse, the hotel operates on a cashless policy, which was not disclosed during the reservation process. This caused unnecessary difficulties for me, as I was not prepared for this. Additionally, I found it highly unprofessional that the receptionists/bartenders often went to smoke on the terrace. This not only created long waiting times at the lobby as they stepped out frequently, but also allowed cold air to blow into the space. Moreover, I don’t think it’s appropriate for hotel staff to smoke in areas where guests are meant to relax and enjoy their stay. It left a very bad impression.

Stayed in December 2024

room 616 was too small, no where to put my suitcase and awkward angle to get to desk as bed juts out, no space to get passed bed.

location and hotel staff

Stayed in December 2024

Dark hall ways, limited space, steange

Location, staff

Stayed in November 2024

Bed was very bad quality, too hard. Pillows were cheap quality, lumpy feeling made it difficult to get a good sleep. We asked staff for better pillows but none were available. Entrance from street was a real "downer" very poor same for entrance on 5th floor. Seemed one step above youth hostels.

Cleanliness. Great shower.

Stayed in September 2024

View in the backyard is claustrophobic, no fridge in room, no phone in room, no room service, no real bathroom door, dark hallways, weird self check in check out, poor breakfast, no free parking or spot to stop with a car at entrance.

Central location, clean rooms, big TV

Stayed in August 2024

We chose a cosy room but it was very small

The coffee bar

Stayed in June 2024

Room very small

Place

Stayed in June 2024

When we arrived the hairdryer was broken and there was no soap in the dispenser. No phone in the room to ring the front desk so had to go down to the reception. Staff gave us an extra bottle and then said we had to wait until the morning to get the hairdryer fixed. Had a couple other encounters with staff that made me and my mom feel not so welcomed. Was expecting a little more hospitality for the price but the whole hotel gives a bit of an air of faux fancy with lots of cheesy decor that is actually kind of cheap. Also the breakfast is absurdly overpriced with minimal hot options. You much better eating out at any other bakery in the city

Drinks at the bar were good. Beds were comfortable. Location was convenient for 2 night stay, getting to tourist spots.

Stayed in May 2024

Dirty hallways. Weird checkin on dirty tablet in the bar. Seems like a love hotel.

Stayed in May 2024

Room wasn’t clean, there were long hair all over, in towels, in sheets, on the floor. The bed is so small that even 1 person can sleep on it, and we booked for 2. Beds are not comfortable as well.

Location

Stayed in May 2024

Last night of our stay we did not have warm water in our shower. Next morning we also did not have warm water in the shower. We were not informed about this. When we asked the staff about it they just said that something was broken and that probably they will fix it. We have not received the apology or any form of customer service response to this situation.

We liked the location of the hotel. It is close to public transportation and a walking distance to historical center.

Stayed in April 2024

The wifi was very poor，worse than any other hotels I have booked. This hotel was proud of the sound box facilities but it was not good at sound insulation. There was no slippers and no teakettle！

The location was fine.

Stayed in March 2024

In the toilet it smelled very badly from cigarettes smoke.

Location and design of the hotel and room.

Stayed in February 2024

Everything

The not so bad situation is the only good things.

Stayed in February 2024

The last two times have not been so good since lots of small bugs have been running around the hotel rooms, they were even in our complementary chocolate…

Stayed in February 2024

Inhospitable reception. Self check in was unfriendly. Location not close to major attractions but easily accessible if you are good at public transportation.

The library on the 3rd floor was a comfortable respite. Close to metro and underground transportation.

Stayed in January 2024

Room was chilly. Staff at breakfast appeared overwhelmed. Breakfast did not offer wide selection.

Room was modern and comfortable. Staff at reception were very nice.

Stayed in December 2023

We stayed for 4 nights 3 days and for 2 out of those 3 days, the hotel staff didn't provide housekeeping services as requested/agreed and the 1 day that they did housekeeping, it was a poor job. The first time this happened, the receptionist (who was also one of the bartenders since this hotel doesn't have full-time receptionists) asked several times if we declined room services when checking in (we didn't) or if we hung a "do not disturb" sign outside our room (we didn't). Even if we did hang a sign, we noticed that other rooms got a message from the cleaning staff notifying them of the time of visit and reasons they didn't provide cleaning services. On our floor/room, we didn't see such a message. Still, we were sympathetic to the hotel staff's busy schedule during the holiday week. The next day, we had housekeeping service but it was barely minimum: the trash was taken out, towels were changed, but the room was still very dirty, especially near the bathroom area (which has no door, so inevitably water got quite messy on the floor when we showered). The third day, we came back to yet another uncleaned room after a long day trip. At this point, we were very frustrated but the reception staff wasn't able to do anything about it since their cleaning staff has left for the day. They offered to move us to another room but it was on a different floor which was very inconvenient for us. Overall, it was a very poor experience for the price we paid. The hotel was not much more than a cool/hip hostel and wasn't professional in hospitality services.

Close to public transportation such as tram and U/S trains. Good food options nearby.

Stayed in December 2023

Self Checkin is not very customer friendly. Even though stuff is present, they do no process your check-in. No printed invoices for business travellers. Breakfast for 26EUR with no warm food. There is no kitchen preparing, just catering style. Rooms weren't clean. Blood on curtains, spider web in the bathroom, hairs in the bed.

Stayed in December 2023

The noise, could hear every movement from the other rooms. Room was very basic.

Location , clean

Stayed in December 2023

expensive comparing to around area

good

Stayed in November 2023

No Fridge, coffee machine or water boiler, space is tight,

The Location is great is far from city but great walked through Mariahilfer Str to City Centre. Staff were the best. The room is too small tho no fridge coffe or tea . I would say the hotel is good for one day stand or two at max. Price is expensive for what they offer.

Stayed in October 2023

There is no fridge in the room. Slippers is selling in maxi bar , there is no slippers in the room. Cleaning staffs is not cleaning properly they just tidy up , they dont add hand soap in my room for 5 days. There is no kettle or coffee machine in the room. They dont refresh anything in the room when it finished. They offer me not cleaning my room for 12 days just for a 1 drink.

The location is perfect. The room is comfortable and big. Loft room has a balcony and great view. Bed is so comfortable and shower is big. Check-in and check-out is too easy.

Stayed in October 2023

No privacy I’ve never heard of a hotel that doesn’t accept cash, it’s outrageous My foot will never step in that hotel ever again

Location

Stayed in October 2023

Toothbrush and slippers not inclusive. Have to pay separately

Location

Stayed in October 2023