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  5. Reviews of Hotel Residenz Hochalm - SKI IN - SKI Out

Reviews of Hotel Residenz Hochalm - SKI IN - SKI Out This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kollingweg 147, Hinterglemm, 5754 Saalbach-Hinterglemm, Austria

#53 of 93 hotels in Saalbach-Hinterglemm

Guests' Choice

Review Score

Based on 73 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.0

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2025

    9.0
    Looking forward to our next visit
    • Leisure trip
    • Travelers with friends
    • Double Room (2 Adults and 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and modern rooms, great breakfast and exceptional dinner. The wellness area has a variety of sauna types and a wonderful relaxation room. Perfect for a skiing or hiking trip since the hotel is directly at the mountain next to a ski shop!

    Stayed in March 2025

  • Reviewed: March 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Family Room
    • Stayed 2 nights

    No free tap water at dinner is kinda strange. Also, supposedly there is a sun terrace but with the mountain in the way that isn't available all day. Staff at reception and bar is super, restaurant could be friendlier.

    Great location and the valet parking service is amazing. Rooms are very clean. Dinner was decent. Sauna is very nice with 3 different temperature rooms.

    Stayed in March 2025

  • Reviewed: March 3, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults and 1 Child)
    • Stayed 3 nights

    Old rooms need some upgrade. Glass doors in toilettes are a complete non-sense!

    Great location, professional service, overall quality of the hotel, great bar, dinners, friendly staff, parking.

    Stayed in February 2025

  • Reviewed: February 28, 2025

    8.0
    Very good hotel
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast, dinner, and bar were awesome. Very delicious. The room was very clean although the bed was a bit too high for kids. Regarding the location, for family who has small kids, it was a bit inconvenient to go to a family slope.

    Stayed in February 2025

  • Reviewed: February 8, 2025

    8.0
    good for couples that want to enjoy good meal and quite place. need to have a car.
    • Leisure trip
    • Group
    • Double Room (2 Adults and 1 Child)
    • Stayed 6 nights

    we were travel with friends so the location of the hotel was uphill, that was a problem for us that didn't had a car. the hotel didn't provide shutle to the city, or even to go "down" and up from the bus rute to the hotel. if we need a cab to get there from the closes city, it cost 20 euros + 5 to the taxi goes to the hotel hill. that was really annoing. The "SPA" wasn't a spa. is a good space for sauna and relax, but didn't had hottub, or even any service that we can book. so i don't know why they say that is a SPA. if their is no service available.

    the room was fine. the food was excelent. the staff was good and help us since one of my friend had a leg enjurie and couldn't walk up and donw hill, so they open a excepction and used their car to move her arround some times. the ski-in'/out it was very dificult for begginers. almost impossible to then.

    Stayed in January 2025

  • Reviewed: January 14, 2025

    10
    Absolutely delightful. If it wasn't so far from Australia, I'd come every year!
    • Leisure trip
    • Couple
    • Double Room (2 Adults and 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing I didnt like was that often the hot water wasn't hot yet, so it wasn't possible to make my morning tea

    breakfast was sensational every day! We had half board included in our reservation and it was well and truly worth it!

    Stayed in January 2025

  • Reviewed: January 9, 2025

    9.0
    I would definitely recommend it for couples, group of friends and families
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Amazing staff, very kind and caring people! Clean rooms and spa. Good food, value for money. The location is magical!!

    Stayed in January 2025

  • Reviewed: August 25, 2024

    10
    quiet modern accommodation with great restaurant, staff, and close to all hills and lifts
    • Leisure trip
    • Couple
    • Family Suite
    • Stayed 7 nights

    everything, equipment, peace, food, comfort, space, interior

    Stayed in August 2024

  • Reviewed: August 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults and 1 Child)
    • Stayed 3 nights

    There are a few itches which are not actually critical, so it is a decent hotel, however the one the person who does the marketing does it very good so it does look greater in the photos than it is. Still it is'nt in any way bad and it is not a bad decision to visit. It is not in the centre of the village like some other, you'll have to travel by a car or free bus (with jocker card)

    The overall cleanliness, the children's playground and some other details are really great. The staff becomes simpathic in a few days as you get confortable, don't judge everything too soon until you acommodate totally. Some practical things like bikes/skiis store exist. Also, Jocker card that you get is a must here. I don't even know how I would move arround without it in surrounding resorts, where to park etc. so this card is maybe a half of the whole value if you use it alot.

    Stayed in August 2024

  • Reviewed: August 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Family Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very nice hotel with very kindly staff. I highly recommend it. We will surely come back.

    Stayed in August 2024

  • Reviewed: April 2, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    I wish there would be better explanations on how skiing works in the area. Especially since we had small kids who did not know how to ski. We would have stayed closer to the kid's ski school. They were very kind and inviting to children.

    The staff was exceptional. We lost our car keys and the staff was extremely helpful. We were able to find them.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    A comfortable hotel for skiing in this region
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 3 nights

    15 Euro parking fee is requested tp park in hotel's garage. However, there is a free valet service to park free of charge in a parking area outside the hotel.

    Excellent location for ski in, ski out next to the lift. Comfortable rooms, and dining area.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    both dinner and breakfast where not very good.. spa area is small

    good location. nice staff. big rooms. very clean

    Stayed in February 2024

  • Reviewed: February 16, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room (2 Adults and 1 Child)
    • Stayed 3 nights

    We like your staff (personal), especially those 3people from the Croatia - we have been in contact with. They were amazing! Can not wait to arrive again and to spend ski vacation in your hotel again. Say hello to them ;-)

    Stayed in January 2024

  • Reviewed: February 4, 2024

    10
    Excellent hotel
    • Leisure trip
    • Group
    • Superior Suite
    • Stayed 4 nights

    Nothing negative to say.

    The room was big enough for our group, it was very clean, new towels and toilet paper were changed every day, the cleaning staff came every day. The staff at the reception and in the restaurant were very polite, very helpful and we felt very comfortable in this hotel. The breakfast buffet is very varied, you can find anything you want. After skiing, you can refresh yourself in the bar with an after-ski snack. Dinner was delicious and tasty. Access to the ski area is easy, from the hotel's garage, and this fact adds to the value of the comfort. Thank you for making us feel comfortable during our stay.

    Stayed in February 2024

  • Reviewed: January 13, 2024

    10
    Definitely will visit again Residenz Hochalmbahn🇦🇹
    • Leisure trip
    • Travelers with friends
    • Double Room (2 Adults and 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    Sauna was a bit crowded.

    Room was very clean, cosy and comfortable. The kitchens Chef, Mantzis John and the rest of the people working at the hotel, made our stay a memorable experience. Food is so delicious. Excellent location for ski in ski out, next to lift and ski passes can be purchased at the reception.

    Stayed in January 2024

  • Reviewed: September 14, 2023

    10
    Fantastic location, great food
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The location is fantastic, close to nature. The staff is friendly. The room is clean and big enough for two. The breakfast is fantastic, and wide range offered. Diner portion is not very big, but there is a 4 course menu, but it's very delicious, and also there is a salad. If you bring your bike there is facility to store and to clean your bike. Joker card is provided by hotel that offers unlimited usage of gondolas during your stay, and 2 times a day usage with bike. Sauna is great, opening hours could be longer

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    Great hotel and great food
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was strange with assigned parking bays, but you only get to hear which bay after check-in meaning you have to move your car.

    Modern, clean and stylish wintersport hotel

    Stayed in September 2023

  • Reviewed: August 23, 2023

    10
    Fantastic place to stay
    • Leisure trip
    • Couple
    • Double Room (2 Adults and 1 Child)
    • Stayed 6 nights

    Fantastic place with great décor, comfortable room, very friendly and helpful staff. Just a brilliant place to be. Food was great with lots of choices. I give it a 10 out of 10 for everything

    Stayed in August 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Family Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Very nice place.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    10
    Top marks and we will be back 🤗
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were really nice and helpful, the view from our balcony was fantastic och the Joker Card with free access to ski lifts (when hiking in summer) was excellent! The breakfast as well as the included dinners were great.

    Stayed in July 2023

  • Reviewed: April 6, 2023

    10
    Next time we stay at Residenz Hochalm, too!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    no jacuzzi or no small swiming pool

    Great hotel and conditions, location superb for sking!

    Stayed in April 2023

  • Reviewed: April 1, 2023

    9.0
    Bad customer service
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 10 nights
    • Submitted from a mobile device

    My sister's initial room, despite mountain view booked, had a view of the fire escape and car park. Hotel sorted it. Bad info from booking.com. Also website charged us twice for the same room. Customer service has been awful/useless. Will not use this site again unless sorted pronto but no sign of that!

    Fantastic location Great view

    Stayed in March 2023

  • Reviewed: March 30, 2023

    9.0
    very happy with our choice would definitely come again
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing I would say is about the spa- I would be more comfortable if people wore swimming shorts or covered up the he sauna and in the mixed showers.

    very cozy atmosphere. the staff were great in catering for my dietary needs too. food was amazing!

    Stayed in March 2023

Showing 1 - 25

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