Size of room was very small for 3 people. We can hardly walk around from bed to toilet or one end of the roon to the other end as it was so tight. Toilet was very old, needs renovation Armchair in the room was so broken it tore a hole in my pants when I sat on it. The room price was expensive for the location, condition and size.

Lift to access to the rooms, air conditioning in the room, easy access to train station

Stayed in September 2023

Nothing.

High quality with friendly helpful staff.

Stayed in September 2023

Nothing

Great old hotel, intimate and friendly

Stayed in August 2023

Two things - one was that we were charged an extra 2 Euros per person per night for “energy” charge. Not worried about the money but should know about this before we get there - not sure who is at fault here but needs to fix. Only place in Europe we found this charge? Secondly, the cleaning on days 1 and 2 was good but on day 3 the cleaner had body odour which permeated the room to the point that we went out and purchased something to “sweeten” the room - noticed that the smell was in the lift also and it had been sprayed later.

Location was great, close to station and short walk to old town. Older style hotel but bathroom had been updated.

Stayed in September 2023

The price offered on Booking was not what the hotel charged me. He wanted some extra money for "energy" and some taxes. The hotel did not want to give me a receipt for inspection before payment. He did not issue me the invoice after payment. Terrible is it possible in the EU???

Stayed in August 2023

They tried to make me pay for what I didn't take from the minibar. It seems that the housekeeper can put whatever she wants on a sheet and they make you pay for what you don't use. If you want to stay at this hotel, it's good to make an inventory of what's in the minibar beforehand, so you don't end up in an embarrassing situation at the end. I do not recommend the hotel, regardless it is fine!

Stayed in August 2023

As i walked into the reception area it wreaked of cigarette smoke. The two men at the front desk were very rude and short with me for asking to check my sister’s reservation. The entrance and hallway was dingy. The air conditioning wasn’t on in my room so it had a moldy musty aroma. I checked out immediately and had to pay full cancellation price. My sister and husband cancelled their reservation with no penalty since they were scheduled to check in two days later.

I can’t say anything nice about the hotel.

Stayed in July 2023

We were scammed with our washing for a load of washing it cost 360 euros

Absolutely nothing rude and arrogant staff except Raffael was nice

Stayed in August 2023

This hotel caters mainly for bus tours, usually arriving noisily late at night. In the morning, we found the entire dining room reserved for the bus tourists to have their breakfast. Quite bizarre.

Old style ambience of the entire property.

Stayed in August 2023

The rooms were extremely small. They were too small for the price charged per night. Also booking.com commented that the walking distance between the hotel and Motzart's house in Getreidegasse is 17 min. That was a lie. The actual distance was more than 30 min.

The rooms were spotlessly clean. The breakfast offered was of high standard

Stayed in August 2023

The room furniture and layout is not matching the standard of a four star hotel. Very old furniture, basic and in poor condition. Also the bathroom and shower definite need renovation. It would be ok for a two stars hotel

Stayed in August 2023

Expensive and old fashion style

Staff friendly

Stayed in August 2023

Staff were so helpful. They even helped us with the local hotspots to visit with the map. Staff were generous enough to assist us with the Wifi, room services etc. Rooms were so clean and modern.

Stayed in July 2023

We loved our stay in this lovely hotel. The area, the room, the breakfast, the service! Everything was lovely and we’ll be back :)

Stayed in July 2023

Everything was perfect. Had a late check-in with no issues, amazing staff at the hotel. The room was very clean and I had basically everything I needed at my disposal. Also even though the hotel is quite close to the main train station, the area seemed quiet and peaceful.

Stayed in June 2023

When all 3 of us checking out the hotel, the reception lady told us that print machine is not working properly and the invoice can't be printed out. She said she will send them via email, so we gave her our email address, but we never received them. We contacted them 3 days later, but they never figure out to send right invoice which took nearly a month to issue 3 invoices after calling them 10 times. Actually, one of our colleague is charged extra 17 euro for parking space. They should train all receptionist to issue invoices.

Our room was on the grand floor, just next to the reception. It was pretty noisy.

Stayed in June 2023

Great location, friendly staff, good breakfast.

Stayed in June 2023

We had a quality experience, no negatives

Choice of furnishings in the room, very nice bathroom, personnel were well trained, professional and good at managing a variety of people and situations.

Stayed in June 2023

super small room for 3 people, after putting luggage can barely walk in the room. Tiolet also very small and space is just for 1 person. No hanger hook inside tiolet. Only 1 plastic chair. No place to hang clothes and tower

location

Stayed in May 2023

Not great communication: they told us our room was ready when it was not. The maids where not happy we arrived, and we did not get an excuse from reception. Also, the radio in the bathroom turned on (very loud) in the middle of the night.

Good location: near central station, the river and a nice jazz club.

Stayed in May 2023

Good position near the main station, beautiful rooms and rich breakfast. The staff was very welcoming and helpful.

Stayed in May 2023

This hotel is located closed to the central station, around 5 min walk. Its quite if you are travelling to Halllstatt. The hotel staff is very polite and helpful. The entire room is super clean and spacious. The room has all you need. It’s around 20mins walk to the old town.

Stayed in April 2023

I can hear a lot of noise from corridor and upstair rooms.

Staffs are so nice. The room are clean.

Stayed in April 2023

I don't recommend! AVOID! Paying 130+euro per night to stay in cold is absolutely not acceptable!! We are in 2023! It seems they like to keep the costs as low as possible and the prices very high. Above this, I was charged 4 euro for "energiekosten" although in the booking reservation it was mentioned that the additional charges will be 1.75 euro per person per night for city tax only. No energy costs extra, nothing.. They insisted that those energiekosten were mentioned in the e-mail send when I made the reservation. I showed them the e-mail and they saw with their own eyes that this is not true! Even so, they insisted that it was written in the e-mail!!! How can someone negate something that is written ??? It's beyong any logical comprehension! This speaks a lot about the staff... I will make a complain to booking for this since it is not acceptable!!

Nothing

Stayed in April 2023