Super friendly, well trained staff; excellent spa facilities; wonderful dining experience. Although the hotel was fully booked, it did not feel crowded and the staff went above and beyond to give us an amazing stay.

Stayed in February 2025

Spa is fantastic - very quiet during the day whilst other guests are out skiing

Stayed in February 2025

I always judge the overall experience by how the hotel handles your departure. On arrival everything is taken care off but on departure you are left on your own demise.

Rooms was very nice and spacious. Very good spa area (despite confusing for some in textile free and not).

Stayed in February 2025

Transport, must to pay for transport to slopes if can’t catch on 8,30/9,30/or 10.30

Everything

Stayed in February 2025

Taking money for water in the room was excessive, it's a luxury hotel and it's just not appropriate. Small money - unpleasant feeling

Spa

Stayed in February 2025

There is nothing not to like. If I could be extremely picky I thought the monkfish was a little tough one evening and the burger was not the best I've had. But I'm really trying to find fault where I cannot! Perhaps the TV could be better but is that really why you go here? Also, there were no coffee and tea making facilities in the room, but again - that didn't bother us.

My wife and I have travelled to dozens of countries and stayed in some of the best hotels in the world. We can safely say this was our most favourite trip ever. The staff, the facilities, the location, the rooms. Everything was 5*.

Stayed in January 2025

No bath robes at breakfast but dogs allowed Nudist only section for spa - mostly old men Outdoor jacuzzi was full in the evening You have to pay for coffee even the pods in room Staff could have given more information about activities - tobogganing requires own helmet and ski gear Lack of tour and general information about hotel such as being able to order breakfast rather than just the buffet Sensor in the whirlpool is underneath sign and hard to spot

Exceptional spa Welcome drinks Clean and spacious rooms Delicious free cakes from 2-5pm Waterbeds and lounge areas are always stocked with refreshments (apart from coffee which is not free) Restaurants nearby - Bottega is the best Easy to book transfer to Innsbruck - we booked 10 mins before leaving

Stayed in January 2025

We got excellent attention though the wait in the restaurant was way to long due to high activity, but overall great food and service!

Stayed in December 2024

Wellness and Spa was amazing. Picturesque views

Stayed in December 2024

Quite expensive Food wasnt very good. Also dinner and also breakfast , just normal, we been here before covid and breakfast was better. Dinner and a la carte menu i didnt like. It wasnt here sometjing bad, But also not anything i like.

Spa ia very special here, But we already knew this. Thats Why we came.

Stayed in October 2024

The gym needs a massive improvement.

Great hotel overall. The best part of the hotel was the hospitality and service of the staff - it was amongst the best in the world.

Stayed in October 2024

The bed was too hard(firm)

Great staff Great amenities

Stayed in September 2024

Would have liked to be able to control heat in room - couldn’t find controls

Spa facilities Service at dinner and at the bar Antiques as decor

Stayed in September 2024

The restaurants, the spa, the hotel staff, the room. All of it!

Stayed in July 2024

Minor minor point, didn't realise the coffee pods counted as part of the mini bar bill. Not experienced that before but like i say, it's so minor. Loved the hotel.

Everything - this hotel is amazing. We loved it so much. First time here but will definitely be back. Loved the free travel card as well giving you free access up the numerous cable cars and local transport in the region. Our room was gorgeous and really big. Food amazing and the staff are great. Finally, the spa - perfection.

Stayed in June 2024

Top. BEST is austria.

Stayed in April 2024

1) Some staff try to enter the room even though you have a "Do not disturb" card on your door. It happened twice. It doesn't help that there is no way to lock the door from the inside. Anyone with a master key can access your room while you're inside. 2) The restaurant/ bar tickets are not brought to you for signing immediately after you order, but rather wait for you at breakfast on the next day. It would be easier to correct charging mistakes if they were printed immediately after the order. We got a lot of wrongly charged 8 euro "Room service" charges that we had to correct with the Reception. 3) The Nespresso machine in the room is not free. A capsule costs around 3 euros. This was not communicated clearly to us. We thought it's part of the amenities. A person in a 5-star hotel paying 560 euros per night would expect the capsules to be offered for free, especially when you can have all you can drink coffee at the SPA for free. How will you control if guests take capsules from the SPA for free to use in the room? These 3 points above are the only reason I give a 9 and not a 10.

The hotel is amazing. Everything is thought out in detail. Staff are friendly. The SPA is huge and you will not want to leave it. The heated pool allows you to swim outside and then you find yourself in heated water, surrounded by snow. It's amazing. Breakfast is plentiful, fresh and of good quality. The views from the rooms are amazing. Plenty of parking space if you rent a car, and valets help you park it. Welcome drink offered upon arrival. Bottled water given upon check-out.

Stayed in December 2023

Bit short of towels and coffee and lack of tea facility in the apartment

True luxury but non protentious hotel

Stayed in November 2023

Leaving

Cozy winter dream! Staff weee all outstanding and this chateaux was unique and beautiful. Shuttle to skiing and service spectacular! Loved every moment.

Stayed in November 2023

The staff are incredibly friendly and one of the best service I’ve experienced in any hotel. They ordered a Halal meat specifically for us, which is beyond what other hotels would do. It was our second stay and was thoroughly enjoyable.

Stayed in November 2023

to leave....

Hospitality was the strong point! Furthermore, the attention to detail captivates any guest. The restaurant, bar and incredible pool compete with the incredible landscape outside the hotel.

Stayed in October 2023

I wish we could stay and enjoy the facilities after check out without surcharge.

Jagdhof team simply can’t get it wrong. Everything is so intelligently thought through with comfort being at the top of their mind. From service to facilities, simply brilliant!

Stayed in September 2023

Nothing

Everything was great and perfect

Stayed in August 2023

Nothing

Exceptionall

Stayed in July 2023