12 Maria-Theresien-Straße, Innenstadt, 6020 Innsbruck, Austria
#23 of 71 hotels in Innsbruck
Guests' ChoiceBased on 991 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.8
Facilities
8.8
Staff
8.9
Value for money
8.0
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 6, 2023
Christine
United KingdomBeautiful room with a fabulous view and very comfortable bed. Lovely, helpful staff, and a very good breakfast. Highly recommended
Stayed in August 2023
Reviewed: August 6, 2023
Sarit
IsraelIt would be nice if the table in the room was a little bit bigger, for 4 people to sit aside
Room for 2 adults and 2 children. The room was clean and nice. All seems new. The location was in the center of old town, which was very convenient. There is a parking, not free of charge, but very convenient, and with discount when you live in this hotel
Stayed in August 2023
Reviewed: August 5, 2023
Daleh
United StatesThere was no place to hang a towel near the shower. Side tables too small. No creamer for the coffee. No book telling about the hotel. Just little things that make a difference.
We did not have breakfast.
Stayed in August 2023
Reviewed: August 5, 2023
Michael
United StatesEverything
Stayed in July 2023
Reviewed: August 3, 2023
Helen
United KingdomNothing
Beautiful hotel very modern, comfy beds and very nice decor
Stayed in August 2023
Reviewed: August 2, 2023
Allison
United StatesThe staff was very nice and gave great dinner suggestions.
Stayed in July 2023
Reviewed: August 1, 2023
Emma
United KingdomThe only small gripe is that my husband had booked breakfast in the morning without asking the price (our fault!) However, we did not expect 100 euros for breakfast for 2 adults and 2 children when the children only had toast and Nutella with orange juice! Although the breakfast area is very pleasant with a good choice of continental breakfast options I would suggest venturing out for breakfast as there are plenty of lovely places nearby and it would be a fraction of the price.
The location of this hotel is excellent right in the centre of Innsbruck. It is a beautiful and relaxing hotel and we wished we had spent more than one night at this location. The family room was excellent for 2 adults and 2 children with all the amenities you could want in the room. We had a lovely stay at this hotel and would definitely return.
Stayed in July 2023
Reviewed: July 31, 2023
Mustafa
Saudi ArabiaIt is very difficult to find the hotel from google maps. Its located behind another hotel so it might creat confusion to people who are not familiar with the Area. Parking is not free customers has to pay for it. Also I forget my baseball hat in the closet and I called them immediately after I checked out but unfortunately they were not find it. This should give you a concern on your valuable things that you will have it ..
The location on historic area within walking distance. The reception staff very cooperative and speaks English. Room tea makers and Refrigerator Also it is next to small shopping mall and walking to the rivers.
Stayed in July 2023
Reviewed: July 30, 2023
Maria-lucrecia
AustriaBeautiful hotel at the heart of Innsbruck! Excellent service, location and bar. Staff just amazing!
Stayed in July 2023
Reviewed: July 29, 2023
Michael
United KingdomIf you have three people in one room as we did three bath towels would have been nice not just two, more coat hangers when there are more than two people in the room
Everything thing was fine
Stayed in July 2023
Reviewed: July 25, 2023
Patrik
SwedenVery nice hotel located in the middle of the city. Great rooms. Great breakfast. Nice outside area. Parking under the hotel.
Stayed in July 2023
Reviewed: July 24, 2023
Ros
AustraliaFabulous location. Great breakfast. Lovely fresh clean room and fantastic friendly staff. 😊
Stayed in July 2023
Reviewed: July 23, 2023
Amanda
AustraliaThere was nothing we didn’t like about the property.
We loved the location and the vibe of the hotel, the staff were amazing and very friendly.
Stayed in July 2023
Reviewed: July 22, 2023
Carmelo
GermanyThe view from the room was not nice and the price is probably in line with the standards of the City. The room is not big, but sufficient for 4 adults!
The location is very good, there is a public parking possibility to reach directly the Hotel (not clearly enough explained). The mattress is comfortable. The windows are extremely good isolated. Sauna and gym are a nice plus!
Stayed in July 2023
Reviewed: July 21, 2023
Yousuf
OmanThe staff aren't the best, despite the front desk staff being very friendly at check in, it feels very robotic with no personal touch. The rooms are cleaned basically and without much attention. More attention needs to be put on staff training and at least asking at check out how my stay was.
Very good hotel situated in a nice area with plenty of food and shopping options. The rooms are modern, clean and well laid out. The maintenance of the property is also good and the lobby is a hip, vibrant feel.
Stayed in July 2023
Reviewed: July 18, 2023
Litten
SwedenThe only improvement would be a child friendlier bathroom but we got by.
Good parking, clean, central.
Stayed in July 2023
Reviewed: July 16, 2023
Shelley
CanadaLocation, daily room service
Stayed in July 2023
Reviewed: July 14, 2023
Nadine
United KingdomNothing!
Convenient parking. Free use of washer/dryer/iron. Comfortable beds. Fridge in room. Fantastic location walkable to anywhere we wanted to go.
Stayed in July 2023
Reviewed: July 13, 2023
Scott
United StatesA very nice upscale hotel in the center of Innsbruck. The hotel staff were very helpful. The rooms were clean, well serviced, and tastefully decorated. The views were incredible. The breakfast buffet was very good and well serviced. Highly recommended.
Stayed in July 2023
Reviewed: July 13, 2023
Laureen
United StatesLocation was great! Staff were friendly and accommodating.
Stayed in July 2023
Reviewed: July 13, 2023
Jonas
GermanyComfy beds, very good breakfast selection, location is right downtown and modern facilities
Stayed in July 2023
Reviewed: July 9, 2023
Saud
Saudi ArabiaGreat location and easy parking at the attached mall.
Stayed in July 2023
Reviewed: July 8, 2023
Lars
NorwayOur family and friends was not allowed service in the hotel bar one of the days because lack of staff.
Location
Stayed in June 2023
Reviewed: July 7, 2023
Saksham
IndiaI don’t think they have room with great views (I could be wrong)
Location was excellent. Despite being on the Main Street, it was still quiet in the night. Very clean. Professional staff. Had a great stay.
Stayed in July 2023
Reviewed: July 7, 2023
Simon
NetherlandsPerfect location in the middle of the centre. Nice outside bar in the courtyard
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content