Nothing.

All

Stayed in July 2022

a lot of insect around pools, even inside during dinner. Could do a better job here. it was annoying, and as semi-alergic person I find it problematic.

Stayed in July 2022

price

dream

Stayed in May 2022

All ok

Roof pools Spa Food The view

Stayed in June 2022

The restaurant closes at 9 which makes it very difficult to enjoy the spa in the evening as one would have to go for dinner. Another option is to drive to Kaprun or Zell am See to try to find the restaurant there. It seems that the hotel has not been thinking of the people who like to have a late dinner. Also, the spa areas, both the one for hotel guests and the public one were so crowded over the weekend making it impossible to enjoy the facilities. We could not find the space to put our towels and had to give up on spending a day in the spa- which was the main reason we went to this hotel.

Great breakfast and spacious room.

Stayed in May 2022

N/A

Staff could not do enough from the night porter, the day team and special memtion to marko who excelled in going above and beyond! The vitality team, the food and facilities were outstanding

Stayed in June 2022

Was a bit cold in our room during evening and was no temperature regulation in room. Only in bathroom was a heater what we could managed. The heater in room was cold even I put it on maximum.

Very nice and warm check in from Mrs. Zuzana and Mr. Balint. Both were very professional and started our stay to be unforgettable. The pool on 3rd floor is stunning. We had beautiful and cleaned room. Housekeeping did a perfect job. Breakfast was very rich. A lot of choices and plus fresh orange juice machine. During our dinner I tried one of the best Asian soup ever. We also used an payed option at the last day to stay in public SPA area whole day. Me and my wife realy recommend this hotel. Enjoyed a lot.

Stayed in June 2022

it’s a hotel meets centre parcs/aqua sana meets local leisure centre. it’s just too big and was really busy - even in May at the start of the summer season as you’ve hotel guests, day trippers and locals all using the facilities. it just doesn’t have the charm and intimacy of smaller hotels in the region. there’s lots of ‘flesh’ in the sauna world which is a bit off putting for me - I’m used to naked spa areas but not to this extent. it’s my fault for not researching the hotel properly as stayed in the sister hotel - Aqua Dome - before which is the same set up. plus there’s lots of kids in the restaurant and hotel which you don’t really expect for a spa hotel and makes it noisy. the private hotel spa area with panoramic pool is good - but again way too busy and you just feel on top of other guests. i didn’t find it relaxing at all. don’t get me wrong - it’s a really good hotel. the above is my own opinion on the stay compared to other spa hotels I’ve stayed in, not against the facilities.

very good, big modern hotel. lots of facilities. food at the breakfast and evening meal was great. handy location for Kaprun and Zell am See.

Stayed in May 2022

i like everything 😍

Stayed in May 2022

For the price of 30€ I had expected a little more rosebuds on the bed.

The saunas, the pools, the nude areas and the chill out areas are amazing. The staff was really friendly and helpful. I had asked for rosebuds on the bed, and they did a nice job.

Stayed in May 2022

One thing.. I couldn’t use panorama spa pool because it was on cleaning I think there should be notice before I book

Room was clean perfect spa & sauna beautiful view..

Stayed in May 2022

we would have preferred to be briefed about all facilities in detail

very clean , maintained and luxurious. good quality food . the pools were amazing

Stayed in May 2022

All is perfect!!!!

Stayed in April 2022

N/A

Acces, type and quality

Stayed in April 2022

Excellent spa, food and hotel equipment.

Stayed in April 2022

❌ Cons: – No towels or slippers in the room at check-in. We had to call reception and wait for them to be delivered – unacceptable for a 4* Superior hotel. – No coffee/tea facilities in the room. We requested cups, but after housekeeping cleaned the room, the cups were removed, and the trash where they had been placed was not even thrown away. – Terrible pillows – extremely soft, like a piece of cloth, offering no support. Sleeping was uncomfortable. – Breakfast is the same every day, although it tastes good. However, it is advertised until 11:00 AM, but by 10:00 AM, most dishes were already gone, and nothing was replenished. The staff was in a hurry to clear the tables, making guests feel as if they should leave. – Issue with spa robes. We left our wet robes in the room and specifically informed the staff that we would need fresh ones. They confirmed with an “OK”, but later took the old ones and never provided replacements. We had to cancel our evening spa visit because of this. – No iron available unless you pay. There is no iron in the room, no option to borrow one from reception, and no ironing room. The only solution is a paid service with long waiting times. Overall, Tauern Spa is a beautiful hotel with a great spa, but the service was disappointing. The staff lacks attention to detail, and for a hotel that claims to be 4 Superior*, we expected much better. We won’t be coming back.

We chose Tauern Spa expecting a high level of service, but unfortunately, this was the biggest disappointment of our stay. ✅ Pros: – The hotel itself is beautiful, and the spa area is spacious and enjoyable. – Check-in was smooth, and the receptionist was very helpful – assisted with luggage, showed us the room, and even parked our car. Unfortunately, this was the only time the service felt at a 4* Superior level.

Stayed in March 2025

I didn't like 2 single blankets in double bed, double not available in the hotel, super small.bath towels, poor quality pillows, no iron in the room. no kettle in the room.

Great food, nice big room in new part

Stayed in February 2025

We are extremely disappointed about the management of the hotel. We booked a premium room with half bord for 6 days. On our 3-rd day we had a bad ski accident, i broke my knee ligaments, so we had to return home for treatment. The hotel charged us for the full stay, including meals we din not have, with no discount. They had no understanding that it was not a situation of our control, and we had to leave early not by choice but for extreme medical reasons.

Stayed in January 2025

There was no air conditioner in the room

Stayed in August 2024

The rooms are very hot. Unfortunately, the staff lied to us and told us there are no rooms with cooling system. We were offered fans instead, which did nothing to alleviate the heat. Our room faced the sun starting at 4 a.m., forcing us to keep the balcony doors open nightly, which in turn led to sleepless nights for my family and me, especially for our children. Adding to our discomfort, we were subjected to unpleasant odors from the nearby cows and agricultural activities. Furthermore, we had to bear the noise from the people in the restaurant and other balconies. Our breakfast experience was equally distressing. We were subjected to discriminatory treatment, as we were not allocated a table from day one. I had to confront the staff multiple times to ensure that we received a seat, and even then, the issue persisted each morning. This lack of basic hospitality is unacceptable and left my family feeling unwelcome and marginalized.

The location is good

Stayed in July 2024

Room was really hot without any air conditioning. If dont want to sleep hot room, this is not the right place to visit in summer time. Also service was bad, not even get fan in room.

Location was good

Stayed in July 2024

I had a food poisoning after having dinner in the restaurant at the hotel. For Monday dinner they served not fresh food, probably what left after the weekend. It was horrible experience. Don eat there. After that experience I’m also concerned about hygiene of the kitchen area as well.

Location is nice.

Stayed in July 2024

Rooms with mountain view are right on top of the restaurant. So if you catch nice weather you better bet u wont sleep till 12pm. Noise was so bad, like someone is satanding and chatting in your room even with windows closed. There is no climatization, ao if its hot you gonna puke from temperature inside your room. In 3 days hotel personal neglect our ordered dinner, so we have to wait till 7 30 pm! Even if tables were free!, we didnt have our own table for breakfast like others, every morning we were jumping from table to table even personel were focused by this and told us this is absurd!!. Food was medicore at best. Private wellness is small with just one pool. No chance to charge ebikes. BTW you dont have a shower, just bath with shower. We payed 1000 euros for 3 days and this hotel is freakin joke. BTW2 dont count with anything like cofee machine or tea on your room and even if you want to open your wine they will charge you for wine opener.

SPA, location.

Stayed in June 2024

The staff are very bad and not helpful

Stayed in June 2024

The spa wasn't good compared to aqua dome. The jacuzzi was cold, the pool with the bar closed early and 2 of the pools weren't working.

Stayed in June 2024