Nothing not to like!

Great room - large with traditional period furniture and view down the valley. Powerful and hot shower. Food was great. The hotel is located close enough to the lift to walk (ski equipment left in locker by lift). The walk is interesting as there are little cafes and shops on route and the views are amazing. There is also a mini bus which runs to and from the lift, which we tended to catch in the morning but we enjoyed the walk back every afternoon. Google Maps suggests the walk takes 33 minutes but it's more like 20 minutes, although some steep uphill bits on the way there.

Stayed in February 2025

Exceptional style of the hotel and integrity of all elements - service, dining, atmosphere, furnishing, and decorations. For those who admire traditional hotels with high-quality service this is the place to go

Stayed in March 2025

Nothing - truly have a hard time finding feedback for improvement. The smart TV in the room didn’t seem to work with the internet, so we couldn’t log in to Netflix, but we didn’t try too hard - you can still cast from your device.

Pretty sure this was Wes Anderson’s inspiration. Amazingly curated property with a historic charm and stylings, paying homage to the Bad Gastein Royal haydays of the early 1900’s, but with all the modern comforts and cleanliness. The staff are amazing, as are the half board breakfast and dinners. We fell in love with this property, and can’t wait to come back. Like stepping into a time capsule to 100 years ago, but with comfy beds and an amazing spa. The saunas after skiing were such a hit. Can’t recommend a hotel more! We think in a historic town like bad Gastein, it makes no sense to stay at a super modern hotel - save those for the more modern cities, and revel in the beauty and architecture of Bad Gastein and Villa Excelsior

Stayed in February 2025

I didn't like the small sinks and the lack of doors to the bathroom.

Stayed in January 2025

Good breakfast and dinner in a very nice dining room. Great sauna. A cozy bar to hang out in in the evening. Convenient shuttle to and from the train station. Helpful, accommodating staff.

Stayed in December 2024

There was nothing we disliked, but it's not going to be for everybody. Don't ruin it by going there expecting/demanding to have loud phone conversations in the dining room, dressed in yoga pants or cargo shorts,, sipping a soy latte, nibbling gluten-free vegan-buttered toast, your labradoodle by side, your children running wild. It's not that sort of place.

We loved this place! Everything about it: the spectacular mountain setting, the highly professional yet courteous and friendly staff, the antique architecture and furnishings, the delicious and varied menu. So comfortable and relaxing, perhaps the best, most distinct hotel experience we've ever had. Like time travel to the best moments of a more gracious past.

Stayed in September 2024

Nothing

Everything was absolutely perfect. We really enjoined our holiday there. Dogs are welcomed.

Stayed in July 2024

A warm welcome from hotel owner, offering shuttle from train station to hotel late in the evening due to delayed flights. The breakfast was great, and you will feel at home already the first day. You pre-book your breakfast the day before, and it will be served when you arrive between 8-10am. This gives a more personal feeling, along with reduction of food waste.

Stayed in July 2024

Everything was great.

Stayed in July 2024

Great vegetarian dinner choices, super nice staff, beautifull decorated hotel, good sauna, great hiking possibilities, fantastic stay. I have deep respect for the hotel management.

Stayed in July 2024

The squeaky beds.

The staff are amazing, Its owner operated and it has all the right personal touches one would expect from an amazing hotel like this. It really gave us the 'Grand budapest' vibes and we felt really special. It's perfect for a special ski holiday with your partner

Stayed in March 2024

It's a trully exceptional vila for those who value authenticity, impecable service and want to experience a true Bad Gastein wibe. The food at breakfast and dinner was amazing, the staff friendly and respectful. Thank you👌

Stayed in February 2024

Nothing!

Incredible hospitality and charm. This is our second time here and wouldn’t hesitate to stay again. The staff are second to none and helped us with logistics and organisation of our ski trip.

Stayed in February 2024

It really was perfect

Staff in hotel were amazing and so helpful. Such a beautiful building with a family feel. Spotless, stylish and personal. Good amazing and plentiful with great choices. Quirky snug bar beautifully decorated and service with a smile!

Stayed in February 2024

No problem for us now in September but there is no air conditioning, so a fan in the room could be nice. But that's a very minor remark. The hotel is fantastic!

Great family owned hotel including evening dinner. Authentic and high service level. You can feel the history and charm. Highly recommended!

Stayed in September 2023

Nice view. Breakfast was very good. Friendly staff.

Stayed in July 2023

Nothing

The staff was really friendly, the view from the room was amazing. The food was excellent.

Stayed in August 2023

All was great!

Wonderful place, close to the city centre but also to several hikes! Wonderful food - I asked for vegan food and they really delivered!

Stayed in July 2023

nothing to complain, I only missed a proper hotel bar and pool or steam bath

great quiet location just a few minutes walk from the city center, delicious breakfast, historic atmosphere in the house, view from the room into the Gasteinertal

Stayed in March 2023

Villa Excelsior was just wonderful, with its atmosphere, interior design, views and surroundings - and not at least the very helpful, funny and friendly owners&staff. The most charming, welcoming and cosy hotel we have stayed in during our 20 winters in the Alps.

Stayed in February 2023

Villa Excelsior was just wonderful, with its atmosphere, interior design, views and surroundings - and not at least the very helpful, funny and friendly owners&staff. The most charming, welcoming and cosy hotel we have stayed in during our 20 winters in the Alps.

Stayed in February 2023

Superb breakfast and dinner, with very kind staff at the restaurant. Our room had a big terrace with nice view to the mountains. The hiking trails were also fantastic. An idyllic winter holiday

Stayed in December 2022

We were super impressed by our stay ! The staff were very kind and helpful. We received recommendations for a scenic nearby hike and the hotel offers a discount for the thermal spa in the center, which was super nice! We also were picked up directly from the train station. Additionally, the room was comfortable and clean, and the whole hotel gets you into a classy, antique feeling! It made our trip :)

Stayed in October 2022

Exceptional service, great price/quality ratio.

Stayed in October 2022