Reviews of Mercure Wien Zentrum This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Fleischmarkt 1a, 01. Innere Stadt, 1010 Vienna, Austria
#130 of 399 hotels in Vienna
Guests' ChoiceReview Score
Based on 1262 hotel reviews
8.6Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.7
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Facilities
8.5
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Staff
9.2
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Value for money
8.2
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Free Wifi
8.7
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Reviewed: August 17, 2023
David
United Kingdom9 Reviews10“Very good.”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 5 nights
Not applicable
As selected above.
Stayed in June 2023
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Reviewed: August 15, 2023
Susan
United Kingdom18 Reviews8.0“Nice hotel but noisey at night”- • Leisure trip
- • Solo traveler
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
In the evening there is a lot of street noise. Sleep wasn't great.
Hotel location was perfect for walking to all the main sites. Do was spacious and bed very comfortable.
Stayed in August 2023
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Reviewed: August 14, 2023
Anett
Hungary21 Reviews10 helpful votes10“Great place for a short stay”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Our room was very small, I would not choose it for a longer stay, but for 1-2 days it's ok.
Great location, very nice staff, the room was clean and had everything we needed. Perfect for a short stay and sighseeing or business trip.
Stayed in August 2023
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Reviewed: August 14, 2023
Mohammad
Saudi Arabia2 Reviews8.0“Amazing trip and would stay there again.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
The amenities were nonexistent; no gym, no pool, many other things missing. However, the location and good price made up for everything else.
The staff were very accommodating to our situation compared to other Mercure Hotels. They were helpful and responsive as well. Amazing location, and good rooms, it was great price per value.
Stayed in August 2023
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Reviewed: August 8, 2023
Dario
Australia11 Reviews8.0“Location perfect at an affordable price.”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The first room we were checked into had a bit of a sewerage smell and as soon as we reported it to reception, they got us a new room. Great staff.
Staff were absolutely fantastic.
Stayed in August 2023
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Reviewed: August 7, 2023
Kamil
Spain21 Reviews9 helpful votes8.0“About what you would expect from a city hotel”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 1 night
Both the room and the bathroom were a bit on the small-ish side.
There isn't much to say about this run-of-the-mill city hotel, except one thing which I really liked: It is perfect if you arrive by car. Not only is it easy to get to, but also the hotel is in a quiet street, and there is plenty of space at the door to leave the car to unload / load the luggage. The hotel has an agreement with a parking garage minutes away both by car and on foot. 28 EUR per day, but that's Vienna to you (would have been 44 without the hotel discount). Otherwise the hotel is OK. The location is excellent.
Stayed in August 2023
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Reviewed: August 6, 2023
Kat
United Kingdom5 Reviews10“Amazing”- • Leisure trip
- • Travelers with friends
- • Privilege Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bit of a odd gripe, but the room bathroom door slides with a rather not so intimate gap round the edge. If you are traveling as a couple, maybe wear some headphones or go out when your partner is...well........you get the idea.
Amazing hotel, great location. Breakfast was absolutely brilliant. Best breakfast I have ever had!!!
Stayed in August 2023
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Reviewed: August 6, 2023
Malene
Denmark13 Reviews8.0“Nice”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
When the fire alarm went off at 1.30 in the morning. The staff was not very well prepared. It seemed that the procedure was not really clear for them. They seemed confused and not able to tell the guest what to do and what to expect. Luckily all ended well - no fire But they should work on getting stuff like this clear for the staff
Breakfast and location
Stayed in August 2023
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Reviewed: August 6, 2023
Anita
Australia29 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Clean and comfortable rooms and very close to everything
Stayed in August 2023
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Reviewed: August 5, 2023
Mark
United Kingdom17 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Even on 7th floor quite a lot of noise from street
Location was ok and staff were helpful
Stayed in July 2023
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Reviewed: August 3, 2023
Jeronimo
Mexico2 Reviews10Exceptional- • Family with young children
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location
Stayed in August 2023
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Reviewed: August 3, 2023
Mohammed
Saudi Arabia8 Reviews8 helpful votes10“Fantastic!”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
What I didn’t like was that I had to grab my 4 luggage and take them to my room in the 3 floor, no one was there to help or even offer an assistance both in check in and check out. But anyway I have to thank the good lady in the morning I asked her to keep my luggage in the front desk after I checked out until I bring my car from the company, she agreed. I appreciate that too.
The location is in the centre of Vienna, where you can visit the stephansplats plaza and attend many activities. The staff members are very helpful and polite, whether the lady in the evening shift or in the morning shift, and so are the guys in both shifts. They answered all my questions and clarified whatever I needed. I really appreciate that. The breakfast was one the best meals I ever had in Vienna, the restaurant name is: Go Wien the food was delicious and the service was excellent 👍🏻
Stayed in August 2023
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Reviewed: August 1, 2023
Ewan
United Kingdom15 Reviews8.0“Good central hotel”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Good central location
Stayed in August 2023
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Reviewed: August 1, 2023
St
United States9 Reviews8.0“Nice staff, wonderful breakfast.”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
The air conditioner did not refresh the room in the way I wanted.
The staff at this hotel was extremely kind and willing to welcome my stay for the period.
Stayed in July 2023
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Reviewed: August 1, 2023
Ronald
Netherlands48 Reviews8 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 3 nights
Location is at the heart of Vienna, everything in the center at walking distance. Hotel offers excellent breakfast, and water, tea, coffee are available for free at the hotel room. Silent (importantant to me) airconditioning in the room.
Stayed in July 2023
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Reviewed: July 31, 2023
Jassem
United Arab Emirates55 Reviews6 helpful votes8.0“Good but is up to improvement in some aspects i.e services and a/c”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Small room A/C was not cooling they changed our rooms Room service do not clean the rooms just do the bed
Location Helpful staff special Mr.Haitham and Mr. Salvatore I would like to thank them.
Stayed in July 2023
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Reviewed: July 29, 2023
Meryem
Turkey7 Reviews9.0“Overall everything was wonderful, I will advice this hotel to my friends.”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Just the design of the bathroom was a little unconfortable, these are suggestions not negative comments: there weren’t sufficient place next to sink for big liquid soap bottles (I didn’t trust the strength of the shelf it was placed) and there is need for place/shelf to put soap etc. in the shower.
Location, facilities, staff
Stayed in July 2023
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Reviewed: July 29, 2023
Khalifa
United Arab Emirates87 Reviews24 helpful votes9.0“Very nice hotel in the center of beautiful city”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Location
Stayed in July 2023
-
Reviewed: July 27, 2023
Christopher
Australia33 Reviews1 helpful vote10“Perfect stay”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location within walking distance everywhere without the hussle. Thd rooms were perfect we were so happy we chose this for our stay
Stayed in July 2023
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Reviewed: July 26, 2023
Violeta
Croatia12 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
The location is superb, close enough to almost anything. The satff is great, friendly, fluent in foreign languages and eager to help. They rearranged our parking spot which was quite handy and money saving.
Stayed in July 2023
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Reviewed: July 25, 2023
Tom
Guernsey2 Reviews8.0“Really good thank you.”- • Leisure trip
- • Family with young children
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The smell of the restaurant next door.
The location was really convenient.
Stayed in July 2023
-
Reviewed: July 25, 2023
Hani
Saudi Arabia14 Reviews3 helpful votes10“Great hotel, I really advise anyone looking for a room close to the center to choose it.”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing.
Great location, great staff and clean room.
Stayed in July 2023
-
Reviewed: July 25, 2023
Natalia
Poland80 Reviews6 helpful votes10Exceptional- • Business trip
- • Group
- • Privilege Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Small variety of veggies during breakfast
Everything was great - location, cleanliness, room
Stayed in July 2023
-
Reviewed: July 25, 2023
Robin
United Kingdom30 Reviews8.0“Lovely weekend in Venice.”- • Leisure trip
- • Couple
- • Privilege Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bath towels could have been bigger.
Very friendly staff, room a reasonable size, with Aircon, and a comfy bed. Great shower! 'Privilege' room had a free mini bar (water and sodas only) plus bathrobes and slippers....nice touch. Restaurant had a great selection for breakfast. Easy walking to the city and transport links. Loads of restaurants in the vicinity.
Stayed in July 2023
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Reviewed: July 24, 2023
Kerry
Australia14 Reviews10“Would stay again”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Friendly staff Great room Friendly staff Great restaurant downstairs and wonderful breakfast Good location
Stayed in June 2023
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