Water was not hot in the shower, and the room was very small. It did state cosy room , so not a complaint but a note.

Great hotel, very cosy and the bar is very welcoming. Location is ok but a little bit out of the centre.

Stayed in December 2024

Lacking in character. There was no food available in the evening. Very hot in the bedroom room. The sauna in our bathroom and it made the bedroom very hot. Not unfriendly but a bit sterile.

It was calm and clean

Stayed in January 2025

I'm not sure how new this hotel is and therefore also the staff, and that is the reason for the issues we had. However, I feel for the price of the stay the issues we had shouldn't have transpired. Despite pre-arranging a baby cot, and agreeing to pay an extra 15 euros per night (which i found very surprising considering the hotel rate) the cot was not in the room, which is fine. However I then needed to ask 2 times and finally the cot arrived at 930pm. Furthermore, considering we were 3 in the room - we were continually supplied with 2 towels and again, had to ask multiple times. Finally, the hotel bar supplied no snacks, not even crisps. Despite having a very limited snack menu of around 4 items, both nights we queried all but one item were unavailable. Again, for the price of the hotel, at the very least the bar should be able to provide at the very least crisps (or similar) to go with drinks.

Location was close enough to walk into town. Hotel was very clean and breakfast was very good.

Stayed in January 2025

needs soap

Stayed in January 2025

it seems to be a new hotel but looks more like an expensive boutique backparking. ridiculously overdone with ergonomics and eco feeling, to the extent where there is a clear feeling of big brother watching .... basic things:.. bathroom does not have a lock and is very small, economic shampoo etc.. in liquid form... so there is no normal soap.. the water temperature is variable and not always hot. you need to spend 10 minutes of actually wasting water!! to get the temperature right.. and if you do want to have a hot shower - forget about it.. it s not eco.. though there is hot water in normal tap .. go figure... but thats nothing trust me!!! when the whole hotel goes without hot water at all ??!!!! the hot water system gets broken on boxing day in the evening and services are only restored by the next morning!!! if that's not enough... forget about temperature control in your room!!! if you think you are in control ... LOL ... its an eco gimmick!!! the hotel decides whats better for you .. if its winter , it is heating, summer is cooling... and they will decide again what temperature is better for you. The temperature is controlled automatically and remotely. so, you need to talk to reception if you want to lower it or switch off... but again, if you are thinking, you are in luck, forget about it. after a few hours it goes back to default settings and you wake up in sweat again!!! the only suggestion is to open the window in winter... but.. hold your breath.. its quadruple glazing to keep you from the nose of the main street where your hotel is. so, if your room is not facing the courtyard, you wouldn't not be able to sleep anyway the doors in the hallway, some of them fire, close automatically at night, so do not worry when people trying to open them thinking that they are breaking into someone's room everything is on sensors, obviously including lights everywhere.

almost nothing bedding was new, therefore the beds and bed linen was still very good. The sauna and spiet centre are very very good. The location is very reasonable but close to the main railway station and few strange people ate on the street

Stayed in December 2024

There wasn't a fridge or iron

There was little noise, and a comfortable night sleep,

Stayed in December 2024

I didn’t like that you had to pay for fresh water, that feels like a staple that should be replenished daily when the rooms made up. I also struggled with to have a hot shower in morning. Night time no issues, morning however, whether early or mid it was cold, at best lukewarm. Not ideal given winter. But not to downplay that the hotel was lovely and the service fantastic and very friendly and welcoming.

The room was gorgeous and the facilities fantastic. I found the location ideal as you could walk everywhere.

Stayed in December 2024

We had an issue with the loud music playing until 5am from the bar in the hotel. When I rung down to reception, the reception girl was very rude. She said she didn’t know how to turn the iPad for the music off. I asked if there was any way of turning the volume down on the iPad or whether there was anyone else who had a password as this music kept us up all night. She replied “well how do you think it is for me? I’ve got to work here with the music as well” I explained I’m a paying customer and I don’t expect to not be able to sleep when I pay to stay somewhere. She wasn’t very helpful, was incredibly rude and I would suggest some further training on her customer service. The following night, the music in the bar kept us awake til 2am. I rung her again and she said “the music will turn off when everyone leaves the bar” surely there is a closing time for the bar??? This issue really did impact my stay and let down such a beautiful hotel and amazing staff during day time hours. A few other issues:- - The water on one of the days was freezing cold - We didn’t have our bedding changed, fresh towels or room cleaned on any of the days

This hotel is beautiful. The bed is so comfortable. Good gym & sauna area. The decor is gorgeous. The day time reception staff were very attentive and welcoming.

Stayed in December 2024

Unfortunately when we arrived one side of the bed was full of hairs. We did get moved to another larger room which was good. However, the solar tv control was dead and when recharged to use on our second night the tv didn’t work correctly. We also had a very weak WiFi connection from the room. The pillows were extremely uncomfortable.

Location was good and staff were friendly. Sauna was also nice.

Stayed in November 2024

Sound isolation is not super good.

Very good location. Very clean. Stuff are very nice.

Stayed in November 2024

AC didn’t work, EV charging in Parking must be professsional

Stayed in August 2024

For the price could have a fridge in the room !! A restaurant would also have been great

Very clean, convenient location Helpful staff

Stayed in July 2024

Rooms are not very soundproof. Cleaners started cleaning as early as 7:30. Noise from this. Other guest leaving hotel early and no soft close doors so slamming of doors early. Tea, coffee and toiletries not replenished each day. The bar was dark and not very welcoming

Location good for station and short walk into main part of town.

Stayed in September 2024

The air conditioning in our room was extremely warm and we werent able to adjust it. The male staff was very dismissive of our concerns but the female was very nice and as helpful as she could be.

The location of the hotel is good for access to the train station and town centre. The rooms are decorated very tastefully and the overall appearance of the hotel is good.

Stayed in September 2024

I checked out at 12:30 pm. I was charged 20 euros, as it is a late checkout time. The usual checkout time for all hotels in the world is 12:00 pm.

Stayed in September 2024

It was SO noisy inside the bedrooms - you could hear everything from the hallway so did not get a great sleep the whole stay. The beds are also not especially comfortable.

The aesthetic is nice and the staff were very friendly and helpful. The sauna also lovely.

Stayed in September 2024

Lack of amenities,

Stayed in August 2024

overpriced breakfast

Very comfortable room

Stayed in August 2024

There was limited supply of amenities Staff were not very helpful when needed Low value for money

It is still kind of walking distance to some key tourist spots like within 30 mins

Stayed in August 2024

Parking location and the less information provided for it , with high Fees !!.

Good location , nice breakfast

Stayed in August 2024

There is a pigeon problem: I booked a room with balcony and it was very dirty with pigeon droppings. The closet space is tiny and there is only one wafer-thin drawer next to closet. The housekeeping male staff was quite rude and did not respond to our greeting nor offered to help with luggage when they saw us struggling on the steps. I also don’t like the QR code scanning which has substituted printed in-room hotel info .

Very nice spa area, good breakfast, nice design details, friendly front desk staff, convenient location from train station and near old town .

Stayed in July 2024

The breakfast was expensive for such food 25€ The garage price was expensive The A/C control is operated by the receptionist ! Can’t make more cold without calling the reception! The gym is small

The balcony , quit room

Stayed in July 2024

They didn’t clean my room even once in 3 nights They’re severely under staffed Location is not very central

The interiors were nice

Stayed in July 2024

As situated in the city the room was small and although we were not on roadside the room was overlooked by the adjacent building which had balconies and our window had no blind so we had to keep the curtains shut. The duvet was very hot as we had polyester sheets which you would not expect when paying circa £200 per night.

The hotel was well situated for walking into the centre, was very clean and ideally not too large. The staff were very attentive and helpful when required.

Stayed in July 2024

From our room we kept hearing loud electronic printer noises through the walls all night. This kept us up and made it very difficult to sleep. The shower also had issues with water temperature and kept switching from very hot to very cold, so we couldn’t have a comfortable shower.

Interior looks new and clean

Stayed in May 2024