The wifi dropped out regularly which was annoying due to the reliance on it for work purposes. Being so remote ($50 return cab fare to the local shopping centre) we were reliant on the resort facilities. Ordered dinner from the restaurant one evening, was told I'd be phoned when it was ready. Heard nothing for an hour -risotto- microwaved rice doesn't take that long. Phoned the restaurant to find out how much longer it would be (was 9:15pm by this stage) to be advised staff had been ringing my room to no answer (I'd been in the room the entire time with no ring or knock at the door). Was given a complimentary glass of wine which was needed as the meal was basically cold by the time I got it back to the room and tasted so good three quarters of it went in the bin. Ended up eating a dinner of cheese and crackers I'd brought with me. Two nights later ate in the restaurant, ordered a parmigiana. Came out black as charcoal on both sides. Sent it back. Taken off the bill without hesitation. Didn't want another meal, was past hungry by this point. (Admittedly, the hot chips which seemed to come with everything were excellent). Was told there was a new chef. I get it in a tourist area like Coffs Harbour that they will have largely transient workers- but surely between the chef and waiter who brought the food out, somebody would have seen this obliterated former piece of fowl wasn't acceptable to serve up. Buffet breakfast had everything you'd want- but wasn't worth $30. Don't even get me started on the AC that was either turned off or not working the area my company had a stand for a conference. While we soaked our shirts with sweat, we noticed many conference delegates would stop walking the stands where the AC stopped (or would comment on the muggy, hot temperature after five minutes conversation). Two pedestal fans were provided to about a half dozen stands that were affected.

The size of the rooms (King garden view) and the cleanliness provided by the housekeeping staff was excellent. The views & gardens were lovely.

Stayed in March 2024

We arrived early as we were soaking wet as our golf game got washed out & asked if we could get into our room early. They were very non empathetic & adamant no one gets in before 2pm, not even a comment of we will see what we can do shoved a sign in my face saying no one gets in early. This was a horrible start to the conference I was attending there & will not go again for a conference or in my travels to Victoria as a stopping point. The venue needs some more maintenance & upgrade in bathroom. Step into the bath to shower no hand rail nearly fell when climbing out of shower / bath.

Venue ok, good facilities for family, spa bath & pool was great.

Stayed in March 2024

No seperate shower had to dtand in bath with a shoeer curtain. Noise out side banging sound Constant sound of running water in the roof

Location

Stayed in March 2024

AC was a bit noisy

Great restaurant and location.

Stayed in March 2024

Smell of cleaning products in the room and musky as smell was very overpowering ended up with hayfever.

Stayed in March 2024

The bar shut early couldn't watch the football as TV didn't work in bar erea

Not much

Stayed in February 2024

Old needs a Reno, Bathroom was out dated in need of repairs Very noisy sound travelled from all rooms

Half way to Sydney

Stayed in March 2024

The hotel is in desperate need of being updated. The pool area is in quite a poor state and although the room was a very good size, the quality of the room / bathroom did not match the cost.

Stayed in March 2024

The room was very run down, so where the facilities. I98

The location

Stayed in March 2024

The resort is old and tired, it needs a complete renovation, decorating and new carpet throughout.

Food, out of this world, location outstanding.

Stayed in March 2024

Tired decor, no movie channels and only select tv channels would work, aircon not adjustable

Stayed in March 2024

The damage and cleanliness of our room. The smokers on the balcony next door that filled our room with cigarette smoke.

Stayed in March 2024

Lights on all night in the carpark. Our room was facing that way

It was fun and convenient.

Stayed in March 2024

Your Breakfast was poor, we originally paid for Breakfast but asked for a credit immediately. The Breakfast was tired and hardly worth $60 per Couple. Your Restaurant the night before was busy due to a number of conferences. But the Food was wonderful. How can this be?

Property was clean, tidy and in reasonable condition for an older complex

Stayed in February 2024

Continue noise all night, air-conditioned leaked on my sons head Pool needs a revamp

Staff were great

Stayed in February 2024

the bones of the property is good as well as location, however it needs a lot of work. its very run down. the air conditioner thermostat in our room was not working. and the drain in the shower is horrible, continuously overflowing into floor waste.

the bones of the property is good as well as location, however it needs a lot of work. its very run down. the air conditioner thermostat in our room was not working. and the drain in the shower is horrible, continuously overflowing into floor waste.

Stayed in February 2024

Breakfast was shocking! Fruit is old, scrambled egg didn’t taste nice at all, poached wasn’t even poached, not much options for vegetarians or non pork/meat eaters and it was $30 ahead like any other resort you stay in with more options. Dinner was great though

Great pool, location, felt like a resort

Stayed in February 2024

The property needs a real makeover. It’s old and needs a lot of renovations. The bathrooms need replacing and the price we were charged and what we received did not line up.

We loved how close it was to our sporting location. The pool was great for the kids but it’s very run down.

Stayed in February 2024

Not applicable

Very large complex that was able to accommodate the conference. Food was wonderful and the beachfront location was beautiful. Staff were extremely friendly and supportive

Stayed in February 2024

No toaster

Luxurious

Stayed in February 2024

It's too good that I wanted to live there permanently. One can only dream.

This is undoubtedly a treasure in the Australian Resort stable. Having once achieved the top tier across the major hotel chains, Opal far exceeds any expectations one will have for a get away.

Stayed in February 2024

Great place, lovely restaurant, friendly staff, easy parking. Would 100% stay again.

Stayed in February 2024

No room service, the food was average and expensive.

It was clean and easy to access

Stayed in February 2024

The shower over the bath.

Location was excellent, close to the town. Room was spacious and clean.

Stayed in February 2024

Bar and restaurant very average service slow and meals were wrong cooking wise and some of the facilities were needing to be updated

Stayed in February 2024