There was some sort of vinegary/funky smell in the room and as it was winter we could not leave the doors open to help air the room. There is no exhaust system in place in the bathroom/shower. Dinner was nice though lacking in choices. We had booked for a high floor, however were given only the entry floor.

We travelled mid winter here and even though the water in the pool had to be 12degrees, the pool area was clean and accessible. The hotel is so close to the beach and made for a nice walk before dinner.

Stayed in June 2022

I was very annoyed as I phoned the day before I made my booking to see if the outside Spa was working as its winter and is the only thing to do. I was assured it was and on my arrival we went stright for a hot spa to finfd it out of order

Stayed in July 2022

Many things. The room is very tired and outdated. We paid for an oceanfront room and were put at the end of the building where we had an ocean glimpse and a lot of trees in front of us. Paint on the skirting boards was peeling. I am a repeat customer and expect to be treated better

The location is good and the staff are friendly and helpful

Stayed in June 2022

Sauna and spa in need of upgrade/renovation

Porch Spacious room

Stayed in June 2022

the rooms are very cold, heating is very poor.

love how everything is all in one place.

Stayed in June 2022

N/a

Everything was amazing and very thought out

Stayed in June 2022

cleaning up picked up the table a leg fell off so they took $170 out of my account.

Stayed in June 2022

Air/con didn't work so they gave us a heater

Was clean and tidy

Stayed in June 2022

No heating in our room. Heater wasn't working. When I checked in no warning. Travelling with my family with a 3.5 year old and 9 month old baby and having no heater in winter wasn't acceptable. We raised this issue and staff advise that they can give us extra blankets or portable heater. We opted for the portable heater. As a result of this we didn't sleep properly due to kids couldn't settle with inconsistent room temperature and waking up several times with a dried throat. All we could hear is doors banging and thumping, couldn't get to sleep. We did complain about the heating and the manager upgraded us to a room with heating which was good. Spacious and and not noisy. Good sleep until we had to evacuate the at 630am for a fire alarm. Beautiful location, restaurant was very nice but overall I won't be going back from bad experience.

Location was nice, comfortable bed

Stayed in June 2022

Dated and old bathroom tired and needs upgrading the room was too cold and we had to ask for extra blankets . only sheets on the bed and in the module of winter

priced appropriately

Stayed in June 2022

The weather was extremely cold. The airconditioner did not work. They gave us a blow heater which was extremely noisy, there was no warm blankets on the bed, we literally froze the whole night and moved on the next day to port Macquarie.

Staff at front desk were very helpful. The restaurant was good

Stayed in June 2022

Heating wasn’t working room was unbelievably cold and uncomfortable, had to complain prior to being offered a heater. Food over priced. Bathroom very dated and looked dirty. Should have had discounted rate due to extreme discomfort of no heating in middle of winter

close to beach

Stayed in June 2022

Uncomfortable beds pillows, a little out dated, no mobile docking, Pretty Thin Walls.

Restaurant Very Nice, Good Food, Staff Nice, Great Water Pressure.

Stayed in May 2022

Nothing

The Restaurant & Pool.

Stayed in June 2022

Most things, the rip off of not taking vouchers, very dodgy and misleading, the lack of working equipment in the gym, the broken sauna, the cracked tiles in my room, the level of rubbish and poor upkeep of the place in general. The poor customer service.

The closeness to the beach.

Stayed in May 2022

Not beach front just a gimmick ... My room was not beach front view at all and facilities were very poor like uncleaned kettles etc

Location

Stayed in May 2022

Warmth. Pillows. Facilities.

Charging $100 for nothing is ludicrous. All it shows is the low class of clientele.

Stayed in May 2022

Comfortable felt like home

Stayed in May 2022

The room had a very strong mould smell . The shower/bath with shower curtain was awful. A toaster at least or a microwave in the room would have been good.

Bed did have 2 double beds as requested. Location was good.

Stayed in May 2022

Everything

Nothing

Stayed in May 2022

There was very poor signage, particularly for at night to get to the carpark, we had to attend reception 3 times after the initial request for Directions as it was difficult to find, then the remote we were provided failed to open the garage entry door. The poor girl at reception was new and stated she had not been provided orientation to be able to direct us appropriately-she was very polite and apologetic and escalated our concerns to the manager who eventually assisted.

Space was good for what we needed.

Stayed in April 2022

garden view when raining

location and view were awesome

Stayed in April 2022

I loved the location and walking from the back of the resort to the beach

Stayed in April 2022

the main reception area needs more bright lights.

very clean and spacious

Stayed in May 2022

Breakfast was less than ordinary.

Convenient

Stayed in May 2022